I do apologize for the delayI tracked the original shipment for the Tampa Bay tin it appears to be lost in transitI do show we issued a refund for the item and freight on 12/23/and a replacement order has been sto ship out on 1/12/when we get more of the tins in stockAgain I am very sorry for any incovenience [redacted] The Popcorn FactorySales/Service Operations Manager [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
A refund check was sent via [redacted] on 3/1/I have requested a stop payment on that check and accounting is issuing me a new check today, which I will send via Fnext day airI do apologize for any inconvenience, we will also include a gift card which you can use at any one of our Sister Brand's listed on the CardPlease feel free to contact me directly with any additional questions/concerns [redacted] [redacted] Sales/Service Operations ManagerThe Popcorn Factory
Complaint: [redacted] I am rejecting this response because: That is an untrue statement on your partThe refund was not processed and my bank has filed a claim against your company my bank verified this yesterdayThere was no refund in my account from your company on 12/23/and not as of today either Sincerely, [redacted] ***
I am writing in response to your recent customer service experience First, I would like to apologize for any inconvenience that we have caused youSecond, I want you to know how much I appreciate your time and effort in notifying us of your situationWe are extremely sensitive to any service issues, as our reputation is based not only on our products but also our serviceOur service levels reflect our brand, image and futureWe are where we are today because of our quality products, complimented by the same great service I am sorry we fell short of those standards for youThe refund was processed via [redacted] as of 12/21/and should reflect on your account within hours and the Gift Card is being sent via [redacted] overnight to your billing addressSincerely, [redacted] Manager of Sales/Service Operations [redacted]
Complaint: [redacted] I am rejecting this response because:Items Ordered:Mo December 5" Canister Club going to NM to be delivered 12/18/ Cost $ aNo communication on website, by email, or with multiple communications w/ CS that item shipped bItem requested delivery date 12/18/ c No apology during the lack of communication via website, email, or customer service that item shipped or was delivered prior to requested date dUnacceptable communication on website, by email, or with multiple communications w/ CS that item was actual cancelled It wasn't until 12/24/that confirmation was recvd that entire months was cancelled I will not know for sure if actually cancelled until January if/when The Popcorn Factory charges my [redacted] accountMo December 5" Canister Club going to IA to be delivered 12/18/ Cost $ aNo communication on website, by email, or with multiple communications w/ CS when item would be shipped bUnacceptable communication on website, by email, or with multiple communications w/ CS that item was actual cancelled It wasn't until 12/24/that confirmation was recvd that entire months was cancelled I will not know for sure if actually cancelled until January if/when The Popcorn Factory charges my [redacted] accountGallon Popcorn Lovers Club - Dec Cost $ aMultiple attempts to cancel the Gallon Popcorn Lovers Club for entire months starting 12/3/ bUnacceptable communication on website, by email, or with multiple communications w/ CS that item was actual cancelled It wasn't until 12/24/that confirmation was recvd that entire months was cancelled I will not know for sure if actually cancelled until January if/when The Popcorn Factory charges my [redacted] account cAfter Paypal dispute and Paypal not recieving response from The Popcorn Factory was my $refunded1S Silver Snowflake - OZ S'M going to OH to be delivered by 12/11/Cost $ aNo communication on website, by email, or with multiple communications w/ CS when item would be shipped12/14/request for entire order to be cancelled No response.12/21/request for entire order to be cancelled Informed that Paypal refunded the $and expected remaining refund of $ No response.12/24/request for entire order to be cancelled Informed that Paypal refunded the $(again) Informed that filing Revdex.com complaint Response from company that refund of $would be processed Response from COO that CS would contact 12/26/to get resolution - no contact made.Company response is rejected since it was inaccurate Refund of $was never done on 12/22/ It was a partial refund of $that Paypal gave since The Popcorn Factory never responded to dispute.I expect a refund of $to my Paypal payment method of $that was promised on 12/24/within 7-business days Sincerely, [redacted]
I do apologize for the delayI tracked the original shipment for the Tampa Bay tin it appears to be lost in transitI do show we issued a refund for the item and freight on 12/23/and a replacement order has been sto ship out on 1/12/when we get more of the tins in stockAgain I am very sorry for any incovenience [redacted] The Popcorn FactorySales/Service Operations Manager [redacted] ***
I can confirm a refund was posted via Paypal for $it my take to business hours to see the refund
We have issued the customer a full refund along with a gift card
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
A refund check was sent via [redacted] on 3/1/I have requested a stop payment on that check and accounting is issuing me a new check today, which I will send via Fnext day airI do apologize for any inconvenience, we will also include a gift card which you can use at any one of our Sister Brand's listed on the CardPlease feel free to contact me directly with any additional questions/concerns [redacted] [redacted] Sales/Service Operations ManagerThe Popcorn Factory
Complaint: [redacted] I am rejecting this response because: That is an untrue statement on your partThe refund was not processed and my bank has filed a claim against your company my bank verified this yesterdayThere was no refund in my account from your company on 12/23/and not as of today either Sincerely, [redacted] ***
I am writing in response to your recent customer service experience First, I would like to apologize for any inconvenience that we have caused youSecond, I want you to know how much I appreciate your time and effort in notifying us of your situationWe are extremely sensitive to any service issues, as our reputation is based not only on our products but also our serviceOur service levels reflect our brand, image and futureWe are where we are today because of our quality products, complimented by the same great service I am sorry we fell short of those standards for youThe refund was processed via [redacted] as of 12/21/and should reflect on your account within hours and the Gift Card is being sent via [redacted] overnight to your billing addressSincerely, [redacted] Manager of Sales/Service Operations [redacted]
Complaint: [redacted] I am rejecting this response because:Items Ordered:Mo December 5" Canister Club going to NM to be delivered 12/18/ Cost $ aNo communication on website, by email, or with multiple communications w/ CS that item shipped bItem requested delivery date 12/18/ c No apology during the lack of communication via website, email, or customer service that item shipped or was delivered prior to requested date dUnacceptable communication on website, by email, or with multiple communications w/ CS that item was actual cancelled It wasn't until 12/24/that confirmation was recvd that entire months was cancelled I will not know for sure if actually cancelled until January if/when The Popcorn Factory charges my [redacted] accountMo December 5" Canister Club going to IA to be delivered 12/18/ Cost $ aNo communication on website, by email, or with multiple communications w/ CS when item would be shipped bUnacceptable communication on website, by email, or with multiple communications w/ CS that item was actual cancelled It wasn't until 12/24/that confirmation was recvd that entire months was cancelled I will not know for sure if actually cancelled until January if/when The Popcorn Factory charges my [redacted] accountGallon Popcorn Lovers Club - Dec Cost $ aMultiple attempts to cancel the Gallon Popcorn Lovers Club for entire months starting 12/3/ bUnacceptable communication on website, by email, or with multiple communications w/ CS that item was actual cancelled It wasn't until 12/24/that confirmation was recvd that entire months was cancelled I will not know for sure if actually cancelled until January if/when The Popcorn Factory charges my [redacted] account cAfter Paypal dispute and Paypal not recieving response from The Popcorn Factory was my $refunded1S Silver Snowflake - OZ S'M going to OH to be delivered by 12/11/Cost $ aNo communication on website, by email, or with multiple communications w/ CS when item would be shipped12/14/request for entire order to be cancelled No response.12/21/request for entire order to be cancelled Informed that Paypal refunded the $and expected remaining refund of $ No response.12/24/request for entire order to be cancelled Informed that Paypal refunded the $(again) Informed that filing Revdex.com complaint Response from company that refund of $would be processed Response from COO that CS would contact 12/26/to get resolution - no contact made.Company response is rejected since it was inaccurate Refund of $was never done on 12/22/ It was a partial refund of $that Paypal gave since The Popcorn Factory never responded to dispute.I expect a refund of $to my Paypal payment method of $that was promised on 12/24/within 7-business days Sincerely, [redacted]