Pond Cove Paint & Supply

Attn. [redacted],As one of the managing partners here at our family business I take every complaint seriously and try to handle this in the most professional and courteous manner. All products are handmade (as we have done since we opened in 1894) and in doing so and we have many vendors whom...

we deal with on a day to day basis. I am sorry that your fruit was spoiled and that there was extra rum in your cake. We will do a full investigation with our fruit vendor and also see which Baker made your cake and why there were excessive amounts of rum in your cake. I can tell you there was a computer glitch around the time of your order. We have since taken care of that problem.We would like to hear from you again so we can offer you a full credit in your credit card or offer you a Veniero's Gift card. We apologize and you can be assured that this will be taken care of immeditlay. Please email us at [redacted] and mention that you would like this email to be given to the manager (Robert Z.) and I will make contact back with you as to how to arrange to give you credit on your order.We Thank you for pointing this out to us and we apologize for the lapse of time in responding back to this original complaint.Sincerely,Veniero's Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]