Pondscapes Reviews (%countItem)
Pondscapes Rating
Address: PO Box 366, Thurmont, Maryland, United States, 21788-2216
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Pondscapes
Add new contacts
ADVERTISEMENT
Pondscapes has serviced our pond for several years. We entered into a contract for $7,655 ($2,255 in materials and $5,400 in labor) to demolish and rebuild our pond. We paid a deposit of $300 and 1/3 ($2,500) upfront. Upon completion, we attempted to pay balance of $4,855 in full. They said they would bill us.
We received the invoice with $1,030.75 in additional charges including:
? an additional charge of $350 ($100 for the bridge and $250 for labor) for installing a stone bridge which was part of the redesign.
? $25 to rebuild and replace a gusher which was removed.
? $220 for replacing the patio stones which Pondscapes removed in order to rebuild the pond.
? $30 for mulch on one side of the pond.
Total for materials and labor already included in the contract - $625.
They also inflated the prices for additional items we discussed:
? Pumps -they said new pumps were not part of the redesign. They quoted $150 for a waterfall pump and $80 for a gusher pump. We agreed. They charged us $350 for the waterfall pump and $125 for the gusher pump; (more than 2X the quoted price, an overcharge of $245.
? Lights - They quoted a price of $160 to install two lights. Then charged $280 (plus labor), a $120 overcharge. We asked for receipts for the pumps and lights in case needed for the warranty. Pondscapes would not provide them.
? Sales tax -Finally, they charged $40.73 for sales tax even though quoted prices already include sales tax and sales tax is not charged on service contracts.
Total inflated charges - $480.73.
Total disputed charges ? $1,030.73 ($625 labor and materials & $480.73 inflated charges).
We called Pondscapes and disputed the additional $1,030.73. We tried to pay the balance ($4,855); their processing system would not allow a partial payment and charged our credit card the full amount ($6,350.73). While the charge was pending, we asked them to reverse the charge so we could pay the contract amount while we resolve the dispute. They refused.
Account_Number: Proposal
Refund In calls and letters to Pondscapes, we asked them to refund the $1030.73 overcharge. We also asked for receipts for the pumps and lights so that we could take advantage of the warranty. On 9/28/16, Pondscapes sent a refund of $580.20. They did not send receipts as requested, without which we cannot take advantage of the warranty. They have not refunded the remaining $450.53. We would like a refund of the $450.53 they overcharged us.
We removed an old degrading pond and installed a beautiful new showpiece pond. There were several items/services added on to the project during construction. Each item was discussed with the client(s). Some items were discussed with the husband some with the wife and some were discussed with both. The clients agreed to all of the upgrades/changes. We finished the project and the clients were thrilled with their beautiful new pond. We invoiced them immediately (August 17, 2016) as payment is due upon completion. They did not pay their bill or return any of our correspondence for 5 weeks. Finally on September 21, 2016 they paid their bill. We then had a phone conversation at which time the client expressed concern/disagreement over some of the charges. We reviewed the charges and their concerns and since it is our priority to provide top customer service, we sent a refund of $580.20 on 9/28/16 along with all necessary warranty information. The clients have requested receipts for warranty information. They purchased the products (pumps/lights/transformer) from us, so their receipt from us is the receipt they need for their warranty (along with the warranty forms/booklets I mailed to them on 9/28). They have accused us of inflating our prices. Our pump prices have not changed in 5 years and are competitive with the other suppliers in our area. We are disappointed that the clients feel that they have been treated unfairly. We have had our business for 17 years and we pride ourselves on long lasting relationships with our clients. We deeply care about our work, our clients and our business. It is our livelihood and it is our passion. We have excellent references and have worked very hard to achieve them by offering top quality work and top quality customer service and dedication. We have sent the client check #*** in the amount of $450.53. We hope that they are satisfied and feel that they have been treated fairly. That is important to us.