Ponci- tax Services

Initial Business Response / [redacted] (1000, 5, 2014/03/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com Miss [redacted] , came to file her taxes, and she was dissatisfied with the outcome since she owed money to the IRSShe said she wants to have a 2nd look before we can file her taxes, so we hold on transmitting her return until she advise us to do soShe call back few days later to say that she did not want us to file her taxes and wanted a refundThe reason we can not refund the amount paid is because AS STATED in "Fee and Services disclosure form" ordered by the City of Chicago ordinance for tax preparers, SHE WAS INFORMED that we do not offer FREE estimates, we charge a $fee plus a $credit card fee, amount that will be credited to the total tax preparation if client decided to proceed with the electronic/paper filing thru our company Taxes were not filed because as far as we are concerned she only had the estimate as she told us to "HOLD" on the transmission

Initial Business Response /* (1000, 5, 2014/03/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
Miss [redacted], came to file her taxes, and she was dissatisfied with the outcome since she owed money to the IRS. She said she wants...

to have a 2nd look before we can file her taxes, so we hold on transmitting her return until she advise us to do so. She call back few days later to say that she did not want us to file her taxes and wanted a refund. The reason we can not refund the amount paid is because AS STATED in "Fee and Services disclosure form" ordered by the City of Chicago ordinance for tax preparers, SHE WAS INFORMED that we do not offer FREE estimates, we charge a $30 fee plus a $3 credit card fee, amount that will be credited to the total tax preparation if client decided to proceed with the electronic/paper filing thru our company.
Taxes were not filed because as far as we are concerned she only had the estimate as she told us to "HOLD" on the transmission.