Pomoco Chrysler Jeep Dodge of Newport News

When I first purchased my JEEP exactly 1YR ago at Pomoco AutoGroup in Newport News, VA off Jefferson and Turnberry I was ecstatic ! Kevin xxxxx was a tremendous help, a hard worker for me, and overall just bomb (Great). Thankful and grateful he helped me into one of my dream cars with no if, ands or butts.... BUT ! Today 06/19/2020 I took my jeep in for its 1st year full 20k maintenance service, state inspection and oil change. Arrived at 11:50a.m Appt set for 12noon with Amanda *** (which she was everywhere but PRESENT) ... I questioned the front Mopar employee who took my keys if I should stay or go (15 min walk from home) and I was told minimum 90-120 mins maximum PERIOD. so because things happen even w/appointments, it's life I even waited an additional 70 mins before I arrived and STILL NO ONE TOUCHED MY JEEP. It was just parked outback like a new customer inquiring about a car. The incompetence of surrounding employees as well as their SUPERVISOR Was jus SAD, DISAPPOINTING && VERY UNPROFESSIONAL ... They HAD NO IDEA About who, what, when, where or why. And offered Little to NO help But wanted to offer 45min of service to all of which I initially scheduled service for. I no longer had time to wait or WASTE & I won't be bringing my JEEP TO NEWPORT NEWS LOCATION AGAIN Terrible Terrible experience THEY ARE UNORGANIZED SAVE URSELF YOUR TIME & ENERGY PUT UR JEEP DODGE RAM INTO THE HANDS OF PPL WITH PASSION !!!!!!!!!

I'd been coming to this dealership only for oil changes and very minor things (tire rotation, state inspection). However, on 1/20/2020, I took my vehicle into them to get a diagnoses check. I'd informed them that there was an oil leak and that I had a sloshing water noise under the hood. After getting my truck back, I was informed that they located the oil leak and that the water noise was fine and they didn't see anything wrong with it. I made them take it back the next day or so to check it again (based on their availability) and that's when I was informed that there was a radiator leak. My vehicles warranty covered the repairs and I was only responsible for the $100 deductible and the rental fees (2-3 days). I had to extend the rental car because they took longer then they'd predicated to the warranty company and myself. I pick up the vehicle on 1/24/20 and noticed that my oil light was on, so I paid for the oil change the next day. That day that I picked up the truck my engine light comes on. I take it back to them the next day & they check it & say it's the thermostat & to buy another one & get someone else to put it on to save money, which is what I did. I kept having issues with the heat (radiator) and the thermostat. I took it back to the dealership to see if it were a bad thermostat, they said no. I also informed them that I still was hearing the water noise. Now the entire time, the dealership is telling me that the thermostat getting to the half mark & going over is normal, when I know it isn't. I took my truck to this dealership a total of 8 times for the water noise, heat & thermostat issues & was charged to fix it. At this point I've called their corporate office, my warranty co., to see what I could do. The corporate office never calls me back. So I take the truck to another dealership, and in one day they did the same exact thing the other dealership charged for me and the trucks thermostat never had an issue again, why & how, if they said they did the work. I want my money bac

The Service Department at Pomoco Chrysler is dishonest, incompetent, and borderline fraudulent. Between trying to charge increased prices for services they quoted to charging me for parts that were covered under warranty, I will never be returning.

I brought my car in for two issues. One that could not be replicated, nor have I had another issue with and the other that turned out to be a blend air actuator. Two codes were pulled, but neither were serious and did not affect the vehicle performance. While there, I also got an oil change and was quoted $80 over the phone. When I received the bill, it was $110 for the oil change. While the price was adjusted overall, I am very certain this was intentional as the service representative, Jeff, was reading prices for other services at the time. It did not appear he was going from memory or did not have access to the price. After receiving my car, a dash light started blinking. I brought the car back to have the code pulled. A third code was pulled that had to do with the AC system. Jeff was very insistent that the Service Department was at not fault. However, we both agreed that this code was not present before. My belief that fell on deaf ears was during the diagnostic of my first issue, the part was broken. Pomoco would not take responsibility that it was indeed their fault.

For whatever reason, my service representative was change to Amanda. To fix my AC system, she first quoted $1100 before looking into my warranty. After warranty, she then quoted about $180 which including the deductible and parts that were supposedly not covered by my warranty. However, my warranty indicates I only pay $100 for repairs including parts. After speaking to Mopar, it became clear that Pomoco was trying to have both my warranty and myself pay for parts, effectively double dipping and being paid twice for the same item. I was then told I had to pay for a diagnostic test which would be two payments of about $70. This fee is tacked on to the final payment if you decide not to get the repairs done at Pomoco. I was. After contesting this, I was then transferred to Bobby, the supervisor. After speaking with him, he claims to have called my warranty provider in order to get the two diagnostic tests waived and the $80 part waived (even though my warranty already covered it). My ending payment was what it should have been $100. I had to wait four days for the part to come in for the repairs to be completed. No phone call was given to me when the parts were delivered. I found out the parts were delivered when I called back after more than four days had passed. While not rude, Amanda was unfriendly and frankly stand-offish when I finally dropped my car off for the repairs and seemed to be totally unaware of the reason I was dropping the car off, the parts needed, and how much it was going to cost. Pomoco kept the car for two days as another part had to be ordered which it already should have been ordered when I brought it in the second time.

Generally speaking, throughout my visits the service representatives and even supervisor would not return phone calls and during physical visits it seemed as I was inconveniencing them all by being there.

Overall, my interaction with Pomoco of Newport News and previous interactions with their fellow dealership in Hampton have jaded my hope that they can provide good, honest service. Furthermore, if Chrysler is comfortable having dealerships such as Pomoco servicing and selling their product, I will choose a different car brand in the future.

Went there to look at a 2017 genesis.
The salesman helping me was so rude, harsh and abnoxious that I just wanted to leave. He was so mean that I told him he was being rough in talking to.me and just like most people with big egos he disputed it. I wouldnt buy a car from him if he was the last car salesman on earth
His name is Wilson. Stay away from him! Hes nasty!!

I would honestly love to give this place a 0/5. DO NOT TAKE YOUR VEHICLE HERE. In the beginning of June my ETC light came in my Jeep, my fiancé and I did everything mechanically from what we researched on multiple Jeep forums.. and the light was still on. My fiancé called and made an appointment to get it looked at; the night before we dropped it off with a note telling them what was wrong. A few days went by and we heard nothing. So we called, they said they didn't have an appointment for a Jeep.. they had a chrysler 300 in... so they never even looked at our Jeep.. or had our information correct. They finally tell us that they will look at it.. they do and tell us we need a Engine Wiring harness that is on back order for about 3-4 weeks and some other things. During that time we took the Jeep back to do some of the other mechanical repairs that they told us that needed to be done to save a few bucks. We decided that we didn't want to risk getting into "limp mode" while driving it back right away.. so we waited until they called with the harness in to take it back. We never heard from them. It wasn't until about week 5 that they tell us they harness is in but they have bad news- it's the wrong harness; I'm beyond angry at this point. They order the right harness which again is on back order 2-3 weeks. They get it in, we bring in the Jeep. I was told by Nick, our service Advisor that we would be the first vehicle done as it was a MAJOR a inconvenience for us and we'd be VIP.. they didn't get it finished until this past Wednesday, week 9.

This has been the worst experience ever. Lack of communication would be a complement to this place.. there is zero communication. I had to call in to get updates on everything.. and they lied almost every phone call. I rather ship my Jeep to Pittsburgh to my old Jeep dealership than EVER letting the Hampton Jeep dealership touch my car again.

Vehicle Oil Stains and Glue left on windshield for several years.....
I have only had my RAM 1500 serviced at Pomoco Dodge. Every single time it is serviced the technicians always leave oil stains on the entrance way to my truck. When stickers on the windshield need to be replaced they leave glue on the windshield. This last time my entire truck had gasoline soaked in the seat and the fumes were nauseating. At this point the inside plastic entrance way in the door is ruined by oil stains which cannot be scrubbed out anymore. The most recent was April 1st 2019. I have ever other receipt and email exchange from Pomoco Dodge complaining of this issue yet it is never rectified nor is it taken care of. This place treats your automobiles like they are junk. After they sell you a vehicle they literally do not care about continued customer service.

In the last 6 years I have purchased 4 Jeeps from Pomoco and always had them serviced there. That has now Changed... My wife and I purchased a new 2019 Jeep Cherokee on July 24, 2018.
We were misled by an individual at this dealership! (NOT THE SALESMAN.)
We were told that there was a cooling issue (Freon) with the A/C after we signed the paperwork and while the Cherokee was still sitting on the showroom floor. "He" asked if we wanted to drive the vehicle home and bring it back on Monday for Freon. We agreed and returned on Monday to have the Freon added. When we picked the New Jeep Cherokee up the A/C was cooling. However, the A/C failed one week later!
My wife drove the Cherokee back to Pomoco and we received a report from the service department that they were waiting on a part from the factory. After 2 weeks in the service department I drove to Pomoco to talk to the service rep and to pick up some personal items left in the vehicle.
When I entered the shop, I observed our NEW Jeep in pieces on the service floor! (both doors were laying interior side down on the shop floor, the steering wheel and dash were taken out, parts under the hood were in disarray) All this to correct a freon leak?? "This was NO longer a NEW vehicle" as removing the dash means future problems.
When I got home I called Pomoco to speak to a service represented but apparently the receptionist had been instructed to redirect all my calls to David *** What a charade it became. David proved to be misleading! It reminded me of the movie 'Flimflam Man.'
I then decided to call FCA Customer Care. I reached both Level One and Level Two with Corporate and discussed the issue with them. They created a case file and promised to follow up.
When I spoke to David *** and asked that he consider taking the vehicle back as I did not feel it would be a trustworthy vehicle for my wife. I asked him to consider working out a new deal with me on another Cherokee. He simply refused!
So much for POMOCOS Peace of Mind Policy'
On Augs, 24th we were told the Jeep was ready. When my wife and I went to pick it up no one explained anything to us about the Jeep. I was politely handed the key and signed nothing. When my wife and I looked over the Jeep we observed: Scratches on the doors, dirty hand prints and smudge marks on the interior panels and head liner, scratches on the dash and other plastic components. This 'new' vehicle with less than 300 miles on the odometer had not even been cleaned or detailed as David *** had promised!
After giving the Jeep a good look over, I decided to sell the Jeep.
Obviously, there are good people working at Pomoco, unfortunately they have to work there knowing that the dealership is taking advantage of good customers.
I will never purchase another vehicle or have any service work done at any POMOCO Group dealership.
All I can say is... CAVEAT EMPTOR!

(Buyer Beware!)

Car towed into dealership for wiring harness issues caused from exhaust, vehicle came back with more issues then before
While Stationed in Fort Eustis VA, Had car towed in after the main body harness melted. After 2 months and *** in repairs I flew in from Tennessee to pick up the car which I was ensured would be completed 2 days prior, as the harness was changed but they needed to change an airbag sensor. When I arrived on Thursday at 6 pm the car was not completed because they didn't get to it. Upon picking up the car on Friday, I had to have them jump the car because it was dead. After driving 3 hours I stopped to get gas after 10 minutes at the pump the battery was entirely dead which I had to receive another jump to continue on. Furthermore prior to drop off the only issues where an exhaust leak(fixed) and a wiring harness(fixed). now my rear windows no longer work, the passenger window can only be controlled by the driver door no matter if the window lock button is on or off. The parking assist system is still on, half the night lighting on the console is in-op and the airbag light is still on. Upon talking to Ro'sean the leader of the gold team he kept coming up with excuses on why these system failures weren't their problem. Further more I asked for a copy of the diagnostic which they supposedly ran after the car was completed and have yet to even get an answer. This level of work from a "dealership" is absolutely pathetic, and I wouldn't recommend my worse enemy to them

Dropped off car in July 2017 because it wouldn't start, advised that it needed a diagnostic. December got car back (only gave me a rental December 1st), but all it did was drive. Check engine, seat belt light on, no power windows, nothing else in the car worked now. No head lights, had to drive home in the dark because they closed before I could inspect the car after paying *** The dealership advised to fix the other issues they now need *** from me, but I didn't have other issues before. Everything still came on before, the car just wouldn't start. Contacted corporate for Chrysler, they are unwilling to help because my car is out of warranty. Someone please help me.
Product_Or_Service: Chrysler Crossfire

Have had experience with both Pomoco locations in Newport News, VA located on Jefferson Blvd. Have yet to have a repair done once. Usually it takes a couple of visits before the issue is addressed correctly. My latest trip resulted in a misdiagnosed replacement of the Total Integrated Power Module for approx $1500. After picking up the auto, we experienced the same problem within a half hour. We returned the vehicle and the mechanic found a wire which was rubbing on the transmission. and when the was fixed, so was the problem with the car. The dealership has refused to make any adjustment to the money that was previously spent for the repair.