Poly and Bark

Initial Business Response /* (1000, 5, 2015/08/30) */
Contact Name and Title: Adam - Customer Care
Contact Phone: ***
Contact Email:***@polyandbark.com
First, we must apologize for the lapse in communication with the customer on their orderWe are a small family
business, and we appreciate our customers feedback regarding our customers experienceWe value this very much
Unfortunately, our customers email got caught up in a system error while we were updating our Customer Relationship management software and therefore the customers concerns were not addressed until the issue was brought to our attentionWe're thankful for the customer reaching back out so we could resolve this issue
We have also applied a store credit to the customer's account as a sincere apology for the lapse in communication, should the customer choose to purchase from our
We are here if Revdex.com or our customer has anymore questions or concernsAgain, we cannot apologize enough for the lapse in communication
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for trying, but this really doesn't offer me anything out of the ordinary
Making things right would be offering to refund part of my orderStandard good business would be 25-50%
In business it's better to have a satisfied customer and take a short term loss than lose your reputation and a customer
On a scale of 1-how likely would I recommend Poly + Bark would be around
Also, corporate could not take the time to have someone higher up handle this? Who has the authority to offer refunds
Sincerely,
Jeremy ***

Initial Business Response /* (1000, 5, 2015/08/30) */
Contact Name and Title: Adam - Customer Care
Contact Phone: [redacted]
Contact Email:[redacted]@polyandbark.com
First, we must apologize for the lapse in communication with the customer on their order. We are a small family business, and...

we appreciate our customers feedback regarding our customers experience. We value this very much.
Unfortunately, our customers email got caught up in a system error while we were updating our Customer Relationship management software and therefore the customers concerns were not addressed until the issue was brought to our attention. We're thankful for the customer reaching back out so we could resolve this issue.
We have also applied a store credit to the customer's account as a sincere apology for the lapse in communication, should the customer choose to purchase from our
We are here if Revdex.com or our customer has anymore questions or concerns. Again, we cannot apologize enough for the lapse in communication.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for trying, but this really doesn't offer me anything out of the ordinary.
Making things right would be offering to refund part of my order. Standard good business would be 25-50%.
In business it's better to have a satisfied customer and take a short term loss than lose your reputation and a customer.
On a scale of 1-10 how likely would I recommend Poly + Bark would be around 3.
Also, corporate could not take the time to have someone higher up handle this? Who has the authority to offer refunds.
Sincerely,
Jeremy [redacted]