Polo Run Apartments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your attention and follow up regarding these matters.
Regards,
*** ***

In review of the complaint, records, files and conversation logs, our leasing office had no record of the complaint prior to January 2017. Ms. [redacted] the onsite manager upon becoming aware of the incident began to make repairs and all repairs have been completed. It is our intentions to ensure all...

resident issues are resolved within the minimum amount of time possible. We sincerely  regret this occurrence and apologize for the inconvenience.  Our staff understands  resident affairs and had the staff known this would not have gone on this far. Unfortunately prior staff if known never recorded the service request and we certainly understand the resident being upset and again have resolved the issues.   We are in good faith honoring 450.00 off their May 2017 rent for their inconvenience.   Please let me know if I can be of further assistance .   Kind Regards,   [redacted] Regional Vice President Legend Asset Management  [redacted]