Polish TV Company

I bought a subscription about 3 weeks ago, and now the service is not working and the support mail is not working.
Accordingly, I will not receive compensation from anyone.
There are no reviews on the Internet that would inform when the service will work.
Therefore, I decided to switch to another provider - polbox.tv and bought a subscription for a shorter period, in case they also stop working :)

They are not out of business. Bring your tv boxes to their store at 1404 Avenue Z, Brooklyn, NY. They will install a new application on your boxes within an hour, and the tv will be working again.

PTV company terminated service to all subscribers and did not refund remaining term of subscribers. Streaming service stopped on Jan 19 2022. PTV phones are disconnected, their website not accessible and email returned undeliverable. Paid annual subscription in September 2021 and no customer notification nor support on refunds or when service will be available. Complaint submitted to www.bbb.org that a PTV company is incorporated but does not provide customer value nor satisfaction, and no means of contacting the company for answers nor refunds.

I purchased and pre-paid the $299 package in September 2021. The tv was working well for the first 3 months. In January it started deteriorating. It stopped working on 1/18/22. The website does not exist, the phone number is disconnected, and my email returned as undelivered. What to do?

We had this service for a few years, and it had been working great. NOW it randomly stopped working 1/20/22. The website of course doesn’t work or exist and the customer service line is disconnected. We have paid for an entire year of service and now can’t even watch it. What kind of company just DISCONNECTS their phone line. I am so disappointed with the service. It’s a shame when you expect great quality for a service and it randomly s[censored] in the bed. If you ask me, Polish TV company is FAKE NEWS. Disgusting.

We have purchased the box and started the service during the pandemic and, for the most part, it was working fine, except for the occasional frozen screen. In the past few days, we lost the service completely for several days, got it back some of it for two days, lost yesterday again. The video library portion has not been working for about a week. The website does not exist, the phone number is disconnected. Based on the responses below, I have emailed today using the email address. If not resolved soon, we will not extend the services.

I was a customer for last 2 years watching it trough streaming service and had a better and worst times. Now without warning as of Jan-13/2022 suddenly the associated web page is gone and my tv is gone with it. Calling service I was told that the web page is no longer available and I can buy a box to connect for 29.99 US$. I did pay 69.99 US$ in December for 3 months service and they do not want to return money for the remainder of term plus I will need to buy this box! I was long term customer and now being treated like they just don't care.

I’m a Polish TV Company customer almost from the very beginning. I miss one „National Geographic” program it would be fantastic to have it again. There were ups and downs but the current service is superior, there is really a lot to choose from. Especially the conveniently located video library which is still enriched. I highly recommend it.
5

The concept of the TV app is good. However, there is a LOT of work that has to be done in order for customer to enjoy watching it. The app freezes, like...ALL the time! You have to be lucky to watch 20 min of Telexpress without going back to channel list and choosing the program again. I have three TVs with the app loaded on them but watch only one TV at the time. The only reason I purchased it is for my mom visiting from Poland, once she is back, would not pay a penny. The developers really need to go back to their drawing boards and start over. There was a recent app update...it did nothing to improve the viewing experience. It also asks for username and password even when you don't sign out. Then when you type first letter of the email, the message already pops up "Wrong email or password"...?
This program is not worth the money they ask for. I had to call twice for help, and all they say is that there will be an app update...please...they have no idea whats wrong with the app they created... don't waste your money
Giving two stars for the concept...but that's all they offered...

Nie polecam nikomu! Okropny serwis.Niby pisza ze mozna ogladac na kazdym sprzecie.Nie nie mozna! Obraz zacina sie co 20 min trzeba wszystko restartowac albo obraz jest beznadziejny.Dzwoniac trzeba spedzic na telefonie do 2 godzin zeby rozmawiac z ludzmi ktorzy nic nie umia I ani po polsku ani po angielsku nie umia mowic.Dzwoniac pare razy kazdy mowi co innego a na koniec czlowiek dowiaduje sie ze nic nie moga poradzic na to ze sie zacina...trzeba czekac moze kiedys naprawia...taka odpowiedz mozna uslyszec.porazka ! Niech nikt sie nie nabiera na ich serwis

I saw quite strange comments below, we didn't face any of those problems. We have connected this service quite recently and using Smart TV app to watch. Honestly, I was worried a bit because of not very good reviews, but they give 3 days free trial on their website. We checked first and everything worked smoothly. So, for now, I recommend this TV company))

Dear Mediator, Polish TV Company received the above-referenced customer complaint and appreciates the opportunity to respondSpecifically, *** *** complains that after sending back her device she didn't receive full refundAbove mentioned complaint was resolved and customer was
satisfy with the result. Full refund for the device was sent to *** *** and she assured us that she cancelled this complaintCustomer satisfaction is our priorityWe are doing our best to keep our customers satisfied with our services and productsOur Return and Cancellation Policy is available on our website and if customer is not satisfied she/he can always get a refundPolish TV Company sincerely regrets any inconvenience this situation may have causedPlease feel free to contact us at ###-###-#### if you have any additional questions or concerns in this matterPlease let us know about status of this complainantSincerely, Anna M*** Customer Service Manager Polish TV Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Got the free trial first to check if everything's working properly.
Did not encounter major problems, only had few channels being frozen couple of times.
Otherwise, the service center is nice and helpful.
Did not expect them having the Smart TV app, am using it a lot.

I got the free trial first to check if it's working properly.
Only had the screen being frozen few times.
Otherwise, did not encounter other major problems and the service center is always helpful.
Did not expect them having the Smart TV app, which I am using a lot!

Dear Mediator, Polish TV Company received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complains that after sending back her device she didn't receive full refund. Above mentioned complaint was resolved and...

customer was satisfy with the result. Full refund for the device was sent to [redacted] and she assured us that she cancelled this complaint. Customer satisfaction is our priority. We are doing our best to keep our customers satisfied with our services and products. Our Return and Cancellation Policy is available on our website and if customer is not satisfied she/he can always get a refund. Polish TV Company sincerely regrets any inconvenience this situation may have caused. Please feel free to contact us at ###-###-#### if you have any additional questions or concerns in this matter. Please let us know about status of this complainant. Sincerely, Anna M[redacted] Customer Service Manager Polish TV Company

Purchased the box and remote from Polish TV Company in November 2016 we were told it would work anywhere in United States and even Poland. The equipment did not work. We send it back and they send a new equipment again It did not work, because according to them it was the wrong remote controller that they send. Then the send another controller that still didn't work and told us to go and program it on the internet no assistance. Was told to look up online how to install. No directions or assistance was given at all at any time. They told us to return for full refund. Send it back a month has passed and still no refund. I was told a manager will call me her name is Jadwiga when asked what the last name is We were told that they don't give that out . A manager was suppose to contact me, and I have never received any call backs
They were not helpful. Not pleasant and gave me the run around. I expect a full refund from this Company! Still no refund and no call from manager it has been now four months.

Review: Purchased the product from Polish TV Company. Did not work, did not get correct assistance. Was told to look up online how to install. No directions or assistance was given at all at any time.

Also was told that I would get a refund once I sent all product back. Did receive a partial credit but did not receive the remain amount. A manager was suppose to contact me, and I have never received any call backs.

The were not helpful. Not pleasant and gave me the run around. I expect a full refund from this Company!Desired Settlement: A remaining refund of $160.00.

Business

Response:

Dear Mediator, Polish TV Company received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complains that after sending back her device she didn't receive full refund. Above mentioned complaint was resolved and customer was satisfy with the result. Full refund for the device was sent to [redacted] and she assured us that she cancelled this complaint. Customer satisfaction is our priority. We are doing our best to keep our customers satisfied with our services and products. Our Return and Cancellation Policy is available on our website and if customer is not satisfied she/he can always get a refund. Polish TV Company sincerely regrets any inconvenience this situation may have caused. Please feel free to contact us at ###-###-#### if you have any additional questions or concerns in this matter. Please let us know about status of this complainant. Sincerely, Anna M[redacted] Customer Service Manager Polish TV Company

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,