Polaris Home Funding Corp.

We take all consumer complaints seriously and we are sorry that this consumer feels like they were harmed in anyway We have taken time to research the borrowers complaint and review her request for resolution We will proceed with removal of the credit inquiry on March CONSUMER NEEDS TO NOTE that the branch manager of this location will be contacting them to request a letter that is required to remove this inquiry at the credit agency level In regard to the consumers other complaints please note the following [redacted] and Polaris are in no way connectedThere is no relation of ownership they are simply a title company we use and they did nothing outside of process our order for a title commitment as requested AND attempt to help this borrower with some needs in that regard The consumers complaint about them being SHADY is untrue and of no merit The law doesn't allow for disclosure of material facts in relation to this specific consumers transaction but there were many things that caused changes to the file thru the course of the loan and the borrower was apprised of the situation at all times and there are communications that can verify thisAt no time were there "hidden fees" as alleged by this consumer as the law requires full disclosure of fees and the borrower has many opportunities to review themThere was nothing that wasn't in writing to the consumer and documentation is available to confirm this fact The consumer also mentions that there was in an inquiry from [redacted] which has no relationship to Polaris Home Funding so their inquiry has nothing to do with our company and if the consumer doesn't know what it was then we would suggest she contact the credit agencies All other inquires by Polaris were and required during the processing of a loan Again we will be reaching out to the consumer to get the required item needed to process the resolution that was requested and once we have this the credit agencies will process the deletion of this inquiry within days Thank you for allowing us the opportunity to respond to this

We take all consumer complaints seriously and we are sorry that this consumer feels like they were harmed in anyway.  We have taken time to research the borrowers complaint and review her request for resolution.  We will proceed with removal of the credit inquiry on March 31. ...

CONSUMER NEEDS TO NOTE that the branch manager of this location will be contacting them to request a letter that is required to remove this inquiry at the credit agency level.  In regard to the consumers other complaints please note the following.  [redacted] and Polaris are in no way connected. There is no relation of ownership they are simply a title company we use and they did nothing outside of process our order for a title commitment as requested AND attempt to help this borrower with some needs in that regard.  The consumers complaint about them being SHADY is untrue and of no merit.  The law doesn't allow for disclosure of material facts in relation to this specific consumers transaction but there were many things that caused changes to the file thru the course of the loan and the borrower was apprised of the situation at all times and there are communications that can verify this. At no time were there "hidden fees" as alleged by this consumer as the law requires full disclosure of fees and the borrower has many opportunities to review them. There was nothing that wasn't in writing to the consumer and documentation is available to confirm this fact.  The consumer also mentions that there was in an inquiry from [redacted] which has no relationship to Polaris Home Funding so their inquiry has nothing to do with our company and if the consumer doesn't know what it was then we would suggest she contact the credit agencies.  All other inquires by Polaris were normal and required during the processing of a loan.  Again we will be reaching out to the consumer to get the required item needed to process the resolution that was requested and once we have this the credit agencies will process the deletion of this inquiry within 30 days.  Thank you for allowing us the opportunity to respond to this.