Polana, Inc.

Initial Business Response /* (4001, 14, 2015/06/03) */
Following this complaint, there were multiple attempts made by the business to reach the consumer by telephone and email to explain the misunderstanding. The customer was out of town during this time and upon their return, the business and...

customer created a resolution.
The misunderstanding was an offer to refund all cash as well as offer free product. The customer mistaken the offer for exchanging mischarges for food.
The customer has agreed to withdraw the complaint.