Poker Hill School

There are three components to Mr [redacted] 's complaint which I am confused about:1.) He states in his complaint that he didn't have any warranty.Response- I have attached a word document that was copied and pasted right from the [redacted] Service website, which is vin specific to his truckIt very clearly states that he has an extended service program on the truck he purchased from us and signed for the deductiblePlease refer to the attached.2.) [redacted] asked him to pay $to fix the problem he was speaking about.Response- [redacted] asked Mr [redacted] for $to cover the deductible on his warrantyIf there wasn't any warranty on the truck, the bill would have been substantially more moneyPlease also refer to the attached document where it shows the $deductible.3.) He states he was promised a second key for his vehicle.Response- If this was really an issue, why is it coming up months later? If a vehicle comes in with keys on trade, we will turn over all to the next buyerIf it comes in with just one, we turn over 1.We are not prepared to give back the warranty money, as he has clearly used it alreadyWe are not prepared to reimburse him for the $deductible for his warranty, and finally, we will not be cutting Mr [redacted] another key for his truck To address these items in order:

Initial Business Response /* (1000, 5, 2016/01/25) */
Contact Name and Title: Griff J***- Sales Mgr
Contact Phone: ***
Contact Email: ***
My sincerest apologies for this issue not being handled for you soonerThe original Sales Manager that was handling this
is no longer with us, and we were under the understanding that this was already looked after
We will forward the funds to Ford today
Thanks
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is acceptable

There are three components to Mr. [redacted]'s complaint which I am confused about:1.) He states in his complaint that he didn't have any warranty.Response- I have attached a word document that was copied and pasted right from the [redacted] Service website, which is vin specific to his truck. It very...

clearly states that he has an extended service program on the truck he purchased from us and signed for the deductible. Please refer to the attached.2.) [redacted] asked him to pay $100 to fix the problem he was speaking about.Response- [redacted] asked Mr. [redacted] for $100 to cover the deductible on his warranty. If there wasn't any warranty on the truck, the bill would have been substantially more money. Please also refer to the attached document where it shows the $100 deductible.3.) He states he was promised a second key for his vehicle.Response- If this was really an issue, why is it coming up 6 months later? If a vehicle comes in with 3 keys on trade, we will turn over all 3 to the next buyer. If it comes in with just one, we turn over 1.We are not prepared to give back the warranty money, as he has clearly used it already. We are not prepared to reimburse him for the $100 deductible for his warranty, and finally, we will not be cutting Mr. [redacted] another key for his truck.  To address these items in order: