Point to Point Parcel

Complaint: [redacted] I am rejecting this response because: -Even though the call to us may have lasted over minute, they did not leave a long message on our machineIt rings several times then we have a long voicemail greetingThey did not say they were disposing of my items in this voicemailThey just repeated my items were there awaiting pickup -they acknowledge me calling in November but they also said that no notes were written on my package from this call which is a HUGE error by their employee (ie because now they can't verify what I said in that call)I told them I could not come by to pick up my package in the callIf their employee took proper notes they would have known that -my preferred method of contact for THEM to contact me is via emailThey sent standard reminder emails NOT an I'm going to destroy your package email, which they should have absolutely done versus leaving me a voicemailI can choose to contact them any which way I please, and I chose phone as that optionIt is irrelevant if I prefer they contact me via email (but yet I chose to contact them by phone) so I don't see the relevance in him making this point -most importantly, had their employee taken proper notes of a call I made (which they acknowledge receiving), they would have known not to destroy my shipmentInstead they are convienetly saying they "cannot verify what was said", effectively saying they are not taking any responsibility for their employee making a huge mistake Sincerely, [redacted]

Re: Point to Pont Parcel Case *** *3/16/2016As the owner of this business I must respond to this review and correct some omissions and inaccurate statements.It is stated “ The employees said that they try reaching customers multiple time via multiple methods and failing
that they return they return to sender”Once we have accepted a package we cannot arbitrarily decide to return any package that we have held for this amount of time and our policy is clear and all staff are fully informed that to return a package after this length of time we require the following.Clear specific instructions from the customer on which package must be returned and to whom it is to be returned to.All outstanding charges must be paid in full including the return shipping charges before the item is shipped. We will not dispute that we may have called us in the first week of November regarding the package and not being able to pick it up, what we cannot confirm is when you said you were going to pick it upShe has stated in two verbal conversations with the manager and myself plus in other online complaints this review and one complaint with the Revdex.com that her preferred method of communication is by emailSince receiving the package on October 6th and final disposal on Dec 29th she has received emails that the package was on handWe did not receive a single response and she has acknowledged receiving the emailsBecause of this non response to the emails a voice message was left at her business contact number on file on December 6th at 1:PM lasting over minute advising that her package was going to disposed ofPlease note that Dec 2nd was the 60th day after receipt of the package and once more she acknowledges that she is well aware of our disposal policyAgain she also acknowledges receiving this message but did not respondFinally in the first week of March she contacted us looking for your package and once again not by emailThis is approximately days after receiving the package.We have made every reasonable effort to contact the complainant including extending our day disposal policy by an additional daysOur decision regarding a denial of compensation standsThis account has been closed and the outstanding amount owed has been written off.Sincerely.R M***President

Complaint: [redacted]I am rejecting this response because:
-Even though the call to us may have lasted over 1 minute, they did not leave a long message on our machine. It rings several times then we have a long voicemail greeting. They did not say they were disposing of my items in this voicemail. They just repeated my items were there awaiting pickup. 
-they acknowledge me calling in November but they also said that no notes were written on my package from this call which is a HUGE error by their employee (ie because now they can't verify what I said in that call). I told them I could not come by to pick up my package in the call. If their employee took proper notes they would have known that.
-my preferred method of contact for THEM to contact me is via email. They sent standard reminder emails NOT an I'm going to destroy your package email, which they should have absolutely done versus leaving me a voicemail. I can choose to contact them any which way I please, and I chose phone as that option. It is irrelevant if I prefer they contact me via email (but yet I chose to contact them by phone) so I don't see the relevance in him making this point.
-most importantly, had their employee taken proper notes of a call I made (which they acknowledge receiving), they would have known not to destroy my shipment. Instead they are convienetly saying they "cannot verify what was said", effectively saying they are not taking any responsibility for their employee making a huge mistake.  
 
Sincerely,[redacted]