Poi Dogs Day Care & Boarding

Complaint: [redacted] I am rejecting this response because I have not gotten a refund from my credit card company yet and am out over $ I have found a new day care on my own and did not go to the place she gave my information to I also did not know she was giving out our information to another company so when they called and left a message I was surprised that they had my number I didn't know the new company was going to allow us to use the passes we bought from Poi Dogs And currently I found a place so will not be going to the place she gave my number to I was not notified of any of these actions by Poi Dogs Sincerely, [redacted]

Poi Dogs Day Care & BoardingStatementThis statement is to respond to your letter (see attached) in which you request our side of the story as to a dispute reported to you.Poi Dogs Day Care & Boarding (Poi Dogs) opened about years ago, starting from scratchI was only supposed to be a passive investorI invested hundreds of thousands of dollars setting the business up and funding the massive operating losses over the years.During the last year, I also spent between to hours a week attempting to cover for our employee shortage situationI invested a significant six-figure amount of my and my husband’s savings over the last yearsWe hired management and operating employeesI recognized the costs but was continually assured by management that the business would soon become successful.Numerous times, they requested that I trust them and they would turn the business aroundThe company has never made a profitI now believe it is because of mismanagement and management having no regard to the bottom line of the business.Both myself and my husband are retired and physically disabledWe have numerous health issuesWhen we could no longer finance the business ourselvesWe sought other sources of funds.During the last quarter of and through 2017, I recognized the seriousness of the problems and decided that I had no choice but to get personally involvedI was resisted by the existing management group at every turnAs time went by, I was requested to notify them when I would be in, to allow them to try and be absent.Nevertheless, I would not give upI worked constantly at Poi DogsAs an example, I had high hopes for our “Black Friday” week specialsI worked about hours, just in the week preceding the sale.We generated significant fundsI used all those funds to pay several months of back rent for the [redacted] propertyObviously, if I had known that the closing was a possibility, I would have never had the sale, much less, paid the back rentI did so because I had plans in place which I was sure would turn the company aroundI wanted the company to turn over a new leaf and become moreresponsive to the needs of the dogs and the comprehensive training of the employees.After the sale, I decided to terminate my part-time manager who worked only about hours a weekI came to believe that she was not a valuable addition to the management of the companyTo the contrary, it appeared to me, based on my observations and what I heard from other employees, she was a complainer to some of the other employees and had often lied to me about various incidents in the businessEmployees would report statements she made which were completely opposite from what she reported to meIt became very clear to me, that she did not care about the best interest of Poi Dogs.One of the employees witnessed a supervisor arriving to work and stating that she wondered what else she could do to F$-up things for meThis was the environment that existed at Poi DogsI was told that these conditions existed for the past several yearsThis was cited as one of the reasons that the company ran through more than employees during 2015/2016, a two-year period.Suddenly, some of the employees started calling in sick which created a crisis in trying to manage the day care operationsIn 2017, we had, on average, about employeesWe have had as many as or more employeesThen, we began to receive resignations because of unsafe conditions created by the lack of adequate employeesI was caught in a Catch-situationThey gave no notice, and in just a few days we were left with employees (including me already working hours a week).This is a service businessI had no choiceYou cannot operate a 24-hour dog day care business without adequate employee coverageI had to close.I made subsequent efforts to have other comparable businesses honor clients with unused passes for their dogsI offered all my records to the day care that would honor the passesI have had some success in this endeavorIn addition, many customers have already received refunds from their credit card companies.I tried absolutely in every way to avoid this resultThe company is now bankrupt and defunct.Marsha S [redacted]

Complaint: [redacted] I am rejecting this response because:The response from the business owner does not appear to be true based on my experiencesShe has not made any attempts to rectify amounts owed to me, even after several attempts of me emailing and calling herI was owed over $4000, an amount which was the maximum amount able to be spent on her “Black Friday sale,” and this if her statement were true, you’d imagine that I would be at least somewhere near the top of the list of customers with whom she would try to reimburse or settleBut I have received zero response to any of my communication with herin addition, I also find her claims of settling with comparable businesses to be falseI have already been a customer at two comparable businesses, and been in contact with a third (and there are not THAT many dog daycares on this island, especially in town)The consensus at all three, after hearing I was formerly a customer of Poi Dogs, was an assumption that I had lost a lot of money and not heard from the business owner at allThis must be the experience of all her customers who are now frequenting other day caresNot to mention that none of the three businesses mentioned Marsha reaching out to “make amends”Lastly, I have been in contact with several former employees of Poi Dogs, who all consistently do not back Marsha’s story and all express that, in her last months of running the business, was not properly caring for any of the dogs Sincerely, [redacted]

Poi Dogs Day Care & BoardingStatementThis statement is to respond to your letter (see attached) in which you request our side of the story as to a dispute reported to you.Poi Dogs Day Care & Boarding (Poi Dogs) opened about years ago, starting from scratchI was only supposed to be a passive investorI invested hundreds of thousands of dollars setting the business up and funding the massive operating losses over the years.During the last year, I also spent between to hours a week attempting to cover for our employee shortage situationI invested a significant six-figure amount of my and my husband’s savings over the last yearsWe hired management and operating employeesI recognized the costs but was continually assured by management that the business would soon become successful.Numerous times, they requested that I trust them and they would turn the business aroundThe company has never made a profitI now believe it is because of mismanagement and management having no regard to the bottom line of the business.Both myself and my husband are retired and physically disabledWe have numerous health issuesWhen we could no longer finance the business ourselvesWe sought other sources of funds.During the last quarter of and through 2017, I recognized the seriousness of the problems and decided that I had no choice but to get personally involvedI was resisted by the existing management group at every turnAs time went by, I was requested to notify them when I would be in, to allow them to try and be absent.Nevertheless, I would not give upI worked constantly at Poi DogsAs an example, I had high hopes for our “Black Friday” week specialsI worked about hours, just in the week preceding the sale.We generated significant fundsI used all those funds to pay several months of back rent for the Kawaiahao propertyObviously, if I had known that the closing was a possibility, I would have never had the sale, much less, paid the back rentI did so because I had plans in place which I was sure would turn the company aroundI wanted the company to turn over a new leaf and become moreresponsive to the needs of the dogs and the comprehensive training of the employees.After the sale, I decided to terminate my part-time manager who worked only about hours a weekI came to believe that she was not a valuable addition to the management of the companyTo the contrary, it appeared to me, based on my observations and what I heard from other employees, she was a complainer to some of the other employees and had often lied to me about various incidents in the businessEmployees would report statements she made which were completely opposite from what she reported to meIt became very clear to me, that she did not care about the best interest of Poi Dogs.One of the employees witnessed a supervisor arriving to work and stating that she wondered what else she could do to F$-up things for meThis was the environment that existed at Poi DogsI was told that these conditions existed for the past several yearsThis was cited as one of the reasons that the company ran through more than employees during 2015/2016, a two-year period.Suddenly, some of the employees started calling in sick which created a crisis in trying to manage the day care operationsIn 2017, we had, on average, about employeesWe have had as many as or more employeesThen, we began to receive resignations because of unsafe conditions created by the lack of adequate employeesI was caught in a Catch-situationThey gave no notice, and in just a few days we were left with employees (including me already working hours a week).This is a service businessI had no choiceYou cannot operate a 24-hour dog day care business without adequate employee coverageI had to close.I made subsequent efforts to have other comparable businesses honor clients with unused passes for their dogsI offered all my records to the day care that would honor the passesI have had some success in this endeavorIn addition, many customers have already received refunds from their credit card companies.I tried absolutely in every way to avoid this resultThe company is now bankrupt and defunct.Marsha S [redacted]

Poi Dogs Day Care & BoardingStatementThis statement is to respond to your letter (see attached) in which you request our side of the story as to a dispute reported to you.Poi Dogs Day Care & Boarding (Poi Dogs) opened about years ago, starting from scratchI was only supposed to be a passive investorI invested hundreds of thousands of dollars setting the business up and funding the massive operating losses over the years.During the last year, I also spent between to hours a week attempting to cover for our employee shortage situationI invested a significant six-figure amount of my and my husband’s savings over the last yearsWe hired management and operating employeesI recognized the costs but was continually assured by management that the business would soon become successful.Numerous times, they requested that I trust them and they would turn the business aroundThe company has never made a profitI now believe it is because of mismanagement and management having no regard to the bottom line of the business.Both myself and my husband are retired and physically disabledWe have numerous health issuesWhen we could no longer finance the business ourselvesWe sought other sources of funds.During the last quarter of and through 2017, I recognized the seriousness of the problems and decided that I had no choice but to get personally involvedI was resisted by the existing management group at every turnAs time went by, I was requested to notify them when I would be in, to allow them to try and be absent.Nevertheless, I would not give upI worked constantly at Poi DogsAs an example, I had high hopes for our “Black Friday” week specialsI worked about hours, just in the week preceding the sale.We generated significant fundsI used all those funds to pay several months of back rent for the Kawaiahao propertyObviously, if I had known that the closing was a possibility, I would have never had the sale, much less, paid the back rentI did so because I had plans in place which I was sure would turn the company aroundI wanted the company to turn over a new leaf and become moreresponsive to the needs of the dogs and the comprehensive training of the employees.After the sale, I decided to terminate my part-time manager who worked only about hours a weekI came to believe that she was not a valuable addition to the management of the companyTo the contrary, it appeared to me, based on my observations and what I heard from other employees, she was a complainer to some of the other employees and had often lied to me about various incidents in the businessEmployees would report statements she made which were completely opposite from what she reported to meIt became very clear to me, that she did not care about the best interest of Poi Dogs.One of the employees witnessed a supervisor arriving to work and stating that she wondered what else she could do to ***-up things for meThis was the environment that existed at Poi DogsI was told that these conditions existed for the past several yearsThis was cited as one of the reasons that the company ran through more than employees during 2015/2016, a two-year period.Suddenly, some of the employees started calling in sick which created a crisis in trying to manage the day care operationsIn 2017, we had, on average, about employeesWe have had as many as or more employeesThen, we began to receive resignations because of unsafe conditions created by the lack of adequate employeesI was caught in a Catch-situationThey gave no notice, and in just a few days we were left with employees (including me already working hours a week).This is a service businessI had no choiceYou cannot operate a 24-hour dog day care business without adequate employee coverageI had to close.I made subsequent efforts to have other comparable businesses honor clients with unused passes for their dogsI offered all my records to the day care that would honor the passesI have had some success in this endeavorIn addition, many customers have already received refunds from their credit card companies.I tried absolutely in every way to avoid this resultThe company is now bankrupt and defunct.Marsha S [redacted]

Complaint: [redacted] I am rejecting this response because: The response received from the owner is basically what had been included in an email sent to clients on a Sunday evening before closing the business down just hours later, Monday morningDespite numerous, unfortuanate, overlapping circumstances, the bottom line remains — the owner’s actions are irresponsible and unprofessionalIt is clear from the owner’s written response the enormous lack of accountability and integrity — your business, your managers, your employees, your clientsPeriod Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:Owner has never contacted me about getting my money back.Dog training I paid for that owner states she never contacted them eitherLeft them hanging also
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:The response from the business owner does not appear to be true based on my experiences. She has not made any attempts to rectify amounts owed to me, even after several attempts of me emailing and calling her. I was owed over $4000, an amount which was the maximum amount able to be spent on her “Black Friday sale,” and this if her statement were true, you’d imagine that I would be at least somewhere near the top of the list of customers with whom she would try to reimburse or settle. But I have received zero response to any of my communication with her. in addition, I also find her claims of settling with comparable businesses to be false. I have already been a customer at two comparable businesses, and been in contact with a third (and there are not THAT many dog daycares on this island, especially in town). The consensus at all three, after hearing I was formerly a customer of Poi Dogs, was an assumption that I had lost a lot of money and not heard from the business owner at all. This must be the experience of all her customers who are now frequenting other day cares. Not to mention that none of the three businesses mentioned Marsha reaching out to “make amends”. Lastly, I have been in contact with several former employees of Poi Dogs, who all consistently do not back Marsha’s story and all express that, in her last months of running the business, was not properly caring for any of the dogs. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because I have not gotten a refund from my credit card company yet and am out over $1000.  I have found a new day care on my own and did not go to the place she gave my information to.  I also did not know she was giving out our information to another company so when they called and left a message I was surprised that they had my number.  I didn't know the new company was going to allow us to use the passes we bought from Poi Dogs.  And currently I found a place so will not be going to the place she gave my number to.   I was not notified of any of these actions by Poi Dogs. 
Sincerely,
[redacted]

Poi Dogs Day Care & BoardingStatementThis statement is to respond to your letter (see attached) in which you request our side of the story as to a dispute reported to you.Poi Dogs Day Care & Boarding (Poi Dogs) opened about 5 years ago, starting from scratch. I was only supposed to be a...

passive investor. I invested hundreds of thousands of dollars setting the business up and funding the massive operating losses over the years.During the last year, I also spent between 80 to 120 hours a week attempting to cover for our employee shortage situation. I invested a significant six-figure amount of my and my husband’s savings over the last 5 years. We hired management and operating employees. I recognized the costs but was continually assured by management that the business would soon become successful.Numerous times, they requested that I trust them and they would turn the business around. The company has never made a profit. I now believe it is because of mismanagement and management having no regard to the bottom line of the business.Both myself and my husband are retired and physically disabled. We have numerous health issues. When we could no longer finance the business ourselves. We sought other sources of funds.During the last quarter of 2016 and through 2017, I recognized the seriousness of the problems and decided that I had no choice but to get personally involved. I was resisted by the existing management group at every turn. As time went by, I was requested to notify them when I would be in, to allow them to try and be absent.Nevertheless, I would not give up. I worked constantly at Poi Dogs. As an example, I had high hopes for our “Black Friday” week specials. I worked about 120 hours, just in the week preceding the sale.We generated significant funds. I used all those funds to pay several months of back rent for the [redacted] property. Obviously, if I had known that the closing was a possibility, I would have never had the sale, much less, paid the back rent. I did so because I had plans in place which I was sure would turn the company around. I wanted the company to turn over a new leaf and become moreresponsive to the needs of the dogs and the comprehensive training of the employees.After the sale, I decided to terminate my part-time manager who worked only about 15 hours a week. I came to believe that she was not a valuable addition to the management of the company. To the contrary, it appeared to me, based on my observations and what I heard from other employees, she was a complainer to some of the other employees and had often lied to me about various incidents in the business. Employees would report statements she made which were completely opposite from what she reported to me. It became very clear to me, that she did not care about the best interest of Poi Dogs.One of the employees witnessed a supervisor arriving to work and stating that she wondered what else she could do to F$-up things for me. This was the environment that existed at Poi Dogs. I was told that these conditions existed for the past several years. This was cited as one of the reasons that the company ran through more than 50 employees during 2015/2016, a two-year period.Suddenly, some of the employees started calling in sick which created a crisis in trying to manage the day care operations. In 2017, we had, on average, about 12 employees. We have had as many as 17 or more employees. Then, we began to receive resignations because of unsafe conditions created by the lack of adequate employees. I was caught in a Catch-22 situation. They gave no notice, and in just a few days we were left with 4 employees (including me already working 120 hours a week).This is a service business. I had no choice. You cannot operate a 24-hour dog day care business without adequate employee coverage. I had to close.I made subsequent efforts to have other comparable businesses honor clients with unused passes for their dogs. I offered all my records to the day care that would honor the passes. I have had some success in this endeavor. In addition, many customers have already received refunds from their credit card companies.I tried absolutely in every way to avoid this result. The company is now bankrupt and defunct.Marsha S[redacted]

Poi Dogs Day Care & BoardingStatementThis statement is to respond to your letter (see attached) in which you request our side of the story as to a dispute reported to you.Poi Dogs Day Care & Boarding (Poi Dogs) opened about 5 years ago, starting from scratch. I was only supposed to be a...

passive investor. I invested hundreds of thousands of dollars setting the business up and funding the massive operating losses over the years.During the last year, I also spent between 80 to 120 hours a week attempting to cover for our employee shortage situation. I invested a significant six-figure amount of my and my husband’s savings over the last 5 years. We hired management and operating employees. I recognized the costs but was continually assured by management that the business would soon become successful.Numerous times, they requested that I trust them and they would turn the business around. The company has never made a profit. I now believe it is because of mismanagement and management having no regard to the bottom line of the business.Both myself and my husband are retired and physically disabled. We have numerous health issues. When we could no longer finance the business ourselves. We sought other sources of funds.During the last quarter of 2016 and through 2017, I recognized the seriousness of the problems and decided that I had no choice but to get personally involved. I was resisted by the existing management group at every turn. As time went by, I was requested to notify them when I would be in, to allow them to try and be absent.Nevertheless, I would not give up. I worked constantly at Poi Dogs. As an example, I had high hopes for our “Black Friday” week specials. I worked about 120 hours, just in the week preceding the sale.We generated significant funds. I used all those funds to pay several months of back rent for the Kawaiahao property. Obviously, if I had known that the closing was a possibility, I would have never had the sale, much less, paid the back rent. I did so because I had plans in place which I was sure would turn the company around. I wanted the company to turn over a new leaf and become moreresponsive to the needs of the dogs and the comprehensive training of the employees.After the sale, I decided to terminate my part-time manager who worked only about 15 hours a week. I came to believe that she was not a valuable addition to the management of the company. To the contrary, it appeared to me, based on my observations and what I heard from other employees, she was a complainer to some of the other employees and had often lied to me about various incidents in the business. Employees would report statements she made which were completely opposite from what she reported to me. It became very clear to me, that she did not care about the best interest of Poi Dogs.One of the employees witnessed a supervisor arriving to work and stating that she wondered what else she could do to [redacted]-up things for me. This was the environment that existed at Poi Dogs. I was told that these conditions existed for the past several years. This was cited as one of the reasons that the company ran through more than 50 employees during 2015/2016, a two-year period.Suddenly, some of the employees started calling in sick which created a crisis in trying to manage the day care operations. In 2017, we had, on average, about 12 employees. We have had as many as 17 or more employees. Then, we began to receive resignations because of unsafe conditions created by the lack of adequate employees. I was caught in a Catch-22 situation. They gave no notice, and in just a few days we were left with 4 employees (including me already working 120 hours a week).This is a service business. I had no choice. You cannot operate a 24-hour dog day care business without adequate employee coverage. I had to close.I made subsequent efforts to have other comparable businesses honor clients with unused passes for their dogs. I offered all my records to the day care that would honor the passes. I have had some success in this endeavor. In addition, many customers have already received refunds from their credit card companies.I tried absolutely in every way to avoid this result. The company is now bankrupt and defunct.Marsha S[redacted]

Complaint: [redacted]
I am rejecting this response because: The response received from the owner is basically what had been included in an email sent to clients on a Sunday evening before closing the business down just hours later, Monday morning. Despite numerous, unfortuanate, overlapping circumstances, the bottom line remains — the owner’s actions are irresponsible and unprofessional. It is clear from the owner’s written response the enormous lack of accountability and integrity — your business, your managers, your
employees, your clients. Period.
Sincerely,
[redacted]

Poi Dogs Day Care & BoardingStatementThis statement is to respond to your letter (see attached) in which you request our side of the story as to a dispute reported to you.Poi Dogs Day Care & Boarding (Poi Dogs) opened about 5 years ago, starting from scratch. I was only supposed to be a...

passive investor. I invested hundreds of thousands of dollars setting the business up and funding the massive operating losses over the years.During the last year, I also spent between 80 to 120 hours a week attempting to cover for our employee shortage situation. I invested a significant six-figure amount of my and my husband’s savings over the last 5 years. We hired management and operating employees. I recognized the costs but was continually assured by management that the business would soon become successful.Numerous times, they requested that I trust them and they would turn the business around. The company has never made a profit. I now believe it is because of mismanagement and management having no regard to the bottom line of the business.Both myself and my husband are retired and physically disabled. We have numerous health issues. When we could no longer finance the business ourselves. We sought other sources of funds.During the last quarter of 2016 and through 2017, I recognized the seriousness of the problems and decided that I had no choice but to get personally involved. I was resisted by the existing management group at every turn. As time went by, I was requested to notify them when I would be in, to allow them to try and be absent.Nevertheless, I would not give up. I worked constantly at Poi Dogs. As an example, I had high hopes for our “Black Friday” week specials. I worked about 120 hours, just in the week preceding the sale.We generated significant funds. I used all those funds to pay several months of back rent for the Kawaiahao property. Obviously, if I had known that the closing was a possibility, I would have never had the sale, much less, paid the back rent. I did so because I had plans in place which I was sure would turn the company around. I wanted the company to turn over a new leaf and become moreresponsive to the needs of the dogs and the comprehensive training of the employees.After the sale, I decided to terminate my part-time manager who worked only about 15 hours a week. I came to believe that she was not a valuable addition to the management of the company. To the contrary, it appeared to me, based on my observations and what I heard from other employees, she was a complainer to some of the other employees and had often lied to me about various incidents in the business. Employees would report statements she made which were completely opposite from what she reported to me. It became very clear to me, that she did not care about the best interest of Poi Dogs.One of the employees witnessed a supervisor arriving to work and stating that she wondered what else she could do to F$-up things for me. This was the environment that existed at Poi Dogs. I was told that these conditions existed for the past several years. This was cited as one of the reasons that the company ran through more than 50 employees during 2015/2016, a two-year period.Suddenly, some of the employees started calling in sick which created a crisis in trying to manage the day care operations. In 2017, we had, on average, about 12 employees. We have had as many as 17 or more employees. Then, we began to receive resignations because of unsafe conditions created by the lack of adequate employees. I was caught in a Catch-22 situation. They gave no notice, and in just a few days we were left with 4 employees (including me already working 120 hours a week).This is a service business. I had no choice. You cannot operate a 24-hour dog day care business without adequate employee coverage. I had to close.I made subsequent efforts to have other comparable businesses honor clients with unused passes for their dogs. I offered all my records to the day care that would honor the passes. I have had some success in this endeavor. In addition, many customers have already received refunds from their credit card companies.I tried absolutely in every way to avoid this result. The company is now bankrupt and defunct.Marsha S[redacted]