Unfortunately, as we send all Diesel Particulate Filters to an outside vendor, we do not know the internal condition of the component, and subsequent extent of the repair, until after their inspection is completeThe washing, baking and pneumatic cleaning process is very time consuming (20+ hours) and requires specialized machinery and toolingThis is especially the case if the recommended service interval has been exceed, which appeared to be the case with this particular DPF As a reputable service provider, we did our best to keep the customer as informed as possible, based on the information we had from our vendorUltimately, we have very little control over the time frame for sublet repairsWhen we could not complete the repair in the anticipated time frame, we provided an alternative solution The customer did not express any dissatisfaction, even after a second visit to our dealership to pick up the spare DPF
Unfortunately, as we send all Diesel Particulate Filters to an outside vendor, we do not know the internal condition of the component, and subsequent extent of the repair, until after their inspection is complete. The...
washing, baking and pneumatic cleaning process is very time consuming (20+ hours) and requires specialized machinery and tooling. This is especially the case if the recommended service interval has been exceed, which appeared to be the case with this particular DPF.
As a reputable service provider, we did our best to keep the customer as informed as possible, based on the information we had from our vendor. Ultimately, we have very little control over the time frame for sublet repairs. When we could not complete the repair in the anticipated time frame, we provided an alternative solution.
The customer did not express any dissatisfaction, even after a second visit to our dealership to pick up the spare DPF.
Unfortunately, as we send all Diesel Particulate Filters to an outside vendor, we do not know the internal condition of the component, and subsequent extent of the repair, until after their inspection is completeThe washing, baking and pneumatic cleaning process is very time consuming (20+ hours) and requires specialized machinery and toolingThis is especially the case if the recommended service interval has been exceed, which appeared to be the case with this particular DPF As a reputable service provider, we did our best to keep the customer as informed as possible, based on the information we had from our vendorUltimately, we have very little control over the time frame for sublet repairsWhen we could not complete the repair in the anticipated time frame, we provided an alternative solution The customer did not express any dissatisfaction, even after a second visit to our dealership to pick up the spare DPF
Unfortunately, as we send all Diesel Particulate Filters to an outside vendor, we do not know the internal condition of the component, and subsequent extent of the repair, until after their inspection is complete. The...
washing, baking and pneumatic cleaning process is very time consuming (20+ hours) and requires specialized machinery and tooling. This is especially the case if the recommended service interval has been exceed, which appeared to be the case with this particular DPF.
As a reputable service provider, we did our best to keep the customer as informed as possible, based on the information we had from our vendor. Ultimately, we have very little control over the time frame for sublet repairs. When we could not complete the repair in the anticipated time frame, we provided an alternative solution.
The customer did not express any dissatisfaction, even after a second visit to our dealership to pick up the spare DPF.