Poblano's Mexican Grill

Initial Business Response /* (1000, 9, 2016/04/27) */
Contact Name and Title: Poblano's
Contact Phone: [redacted]
Poblano's Mexican Restaurant-policy is that a costumer cannot combine any offer with another offer, example, (Kid's eat free with the purchase of an adult entree at full price and...

cannot be combined with any specials or discounts.) Poblano's Mexican Restaurant has a chalk board on the wall in the hostess area informing customers of the specials and rules such as offers cannot be combined with another special or discount. Customers credit card was never charged, Poblano's voided the transaction for the amount of $12.75. Authorization #XXXXXX. Reference [redacted] Last 4-digits of credit card number, [redacted] Customer never paid for the meal.
Initial Consumer Rebuttal /* (2000, 11, 2016/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did refund me my total amount of the bill and when I talked to anther manager and owners of the business, they were extremely apologetic and gave me a voucher for a future free meal at their other location. I really did appreciate their kindness and hospitality!