PNY Technologies Inc.

Review: I ordered an NVIDIA GeForce GTX from [redacted] and received the cardA few weeks later, news broke about the video card only having GB of memoryThe card did have another GB of memory, but ran at a very, very slower speed, even causing negative performance impacts in games and benchmarksThe next card that is comparable to the 970's performance with GB of VRAM is the GTX 980, and that cost $100's moreI have contacted PNY, and they refuse to give me a card that has what was advertisedThe was advertised with GB of VRAM, not GB of correct VRAM, and GB of slow ramCompanies need to be held accountable for this, and this cannot be allowed to happen to consumers.Desired Settlement: I would like the GTX 980, a card that actually has GB of correct speed VRAM, given to me at no cost
Business
Response:
PNY has explained to [redacted] that the video card purchase is fully functional and that PNY has no refund or exchange policy for this cardThe warranty policy exists if the card is defective.The GTX does have full 4GB frame buffer built onboardGTX is designed to split the 4GB into two pools, GB + GB3.5GB is operate at full speed (GB/S)0.5GB is operate at a slower speed 28GB/S)A combination of Windows Memory Management and NVIDIA Driver will decide how the memory pools are utilizedCurrently, the algorithm will put 3.5GB pool as priority pool, and will only access the remaining 0.5GB when required, so, full 4.0GB is available on GTX This is NOTHING NEW, previous generation of GeForce has split VRAM pools, eg GTX TiMajor review sites stand behind their initial recommendation that GTX is still the best card for 1080P and 1440P gamingThey see very minor or no differences in performance with games require more than 3.5GB Frame BufferGuru3D: "Overallyou will have a hard time pushing any card over GB of graphics memory usage with any game unless you do some freaky stuffThe ones that do pass GB mostly are poor console ports or situations where you game in Ultra HD or DSR Ultra HD renderingIn that situation I cannot guarantee that your overall experience will be trouble free, however we have a hard time detecting and replicating the stuttering issues some people have mentioned."Tom's Hardware"The GeForce GTX remains one of the best graphics card buys on the marketIt performs the same way it did at launch — which is really goodAs such, we will continue to recommend it until there is a better-performing option for the priceHardwareCanucks"The load balancing within the drivers has obviously been doing its job since the GTX has and should continue to be lauded as an excellent graphics cardNothing changes that."
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
The card was falsely advertisedEven if was by design, what was given to be was not what was promisedI expected a card with GB of VRAM, and I received This is unacceptable, and would like a card that offers what I was told I would receive
Regards,
Business
Response:
As PNY has stated:GTX does have full 4GB frame buffer built onboardGTX is designed to split the 4GB into two pools, GB + GB3.5GB is operate at full speed (GB/S) 0.5GB is operate at a slower speed (28GB/S)A combination of Windows Memory Management and NVIDIA Driver will decide how the memory pools are utilizedCurrently, the algorithm will put 3.5GB pool as priority pool, and will only access theremaining 0.5GB when required, so, full 4.0GB is available on GTX 970.There is nothing wrong with the product purchased by [redacted]The design of the split 4gb into two pools and is utilized by the Nvidia driver and Windows Memory management is what has caused the confusion.Product Specifications GPU GeForce® GTX CUDA Cores Core Speed MHz Boost Speed MHz Memory Size 4096MB GDDRMemory Interface 256-bit Memory Frequency MHz (effective) TDP 160W - Active Multi-Screen Concurrent Screens, NVIDIA 3D Surround Outputs One Dual-Link DVI, HDMI Mini 2.01, (3) Mini DisplayPort Resolution 4096x(Digital) Power Input 2x 6-pin Aux Input Bus Type PCI-Express xUPC - See more at: http://www.pny.com/GTX_970_4096MB_GDDR5_PCI-E_3_0?sku=VCGGTX9704XPB#sthash.bj94E...⇄ /> Consumer
Response:
Review: [redacted]
I am rejecting this response because:
I did not purchase a card assuming that a part of the memory ran at a slower speedThe only card you offer that all memory runs at the same speed and is comparable to the is the 980, so want I would like to receive still stands
Regards,
Business
Response:
I'm sorry but PNY will replace the card if there it is defectiveThat is not the case herePNY is not offering options to replace or refund the productRefund will need to done with the place of purchaseThere is no defect or misrepresentation at play hereThe GTX does have full 4GB frame buffer built onboard

Recently sent in a graphics card for replacement, the customer service from this company is very hard to get in touch with, they do not answer the phone most of the time. If you leave a message they do not always call back, it took me 3 calls with messages and 1 email just to get the return process started. Had to pay $26 to send the card to the company even though it is under warranty, they received the card but did not test it or even look at it until a week later after receiving it. Does not seem like they were not in too much of a hurry to get things done.

Review: The graphics card has burnt out. I contacted PNY about the issue because the item is under a 3 year warranty. PNY then told me that the item is not covered for 3 years but is only covered for 1 year but is a lifetime warranty if I would have registered it. I looked that the warranty and my graphics card falls under the 3 year warranty.Desired Settlement: I would at least like a replacement, exchange or even a refund. I would just like to get a graphics card that is not burnt out.

Business

Response:

,

As was explained to Mr. [redacted]i, the XLR8 GTX460 video card has a warranty of 1 year which becomes lifetime if registered within 90 days of purchase. The card was not registered giving it the 1 year warranty.

The purchase date given to PNY is 12/31/2010 so without the registration the warranty service ended 12/10/2011. I am sorry but we cannot replace product that is out of warranty.

The XLR8 GTX Series warranty can be located at http:/[redacted]

Business

Response:

I understand Mr. [redacted] complaint however he references the incorrect warranty. The attached (GTX460.jpg) file is the abriviated warranty and service statement taking directly off the box. The complete warranty statement can be found at http:[redacted]

The second attached file (warranty-policies) indicates clearly which warranty Mr. [redacted] s card falls under.

PNY only replaces product covered under warranty. The card was not registered resulting in the default 1 year warranty. I'm sorry but the warranty period for this product has expired so the request for replacement is denied.

Consumer

Response:

Review: 9754409

I am rejecting this response because:

Regards,

Anthony Ricci

you have removed the link to the original 3 year warranty that was posted on the site. I have linked it several times now. The 3 year warranty was for XLR8 series graphic cards. The card would have fallen under the warranty. The website Newegg also has it listed as a 3 year warranty from information they received from PNY.

Business

Response:

PNY is concidering this case closed

Review: I've purchased dozens of sets of (16GB sets) of RAM by PNY, and lately (3) bad sets were totally bad. THAT'S ALMOST $400 worth of Bad RAM. These sets were purchased Brand New, from an online reputable source, but PNY refuses to replace them or refund, even though they claim a warranty on product/site. PNY isn't interested in receipts, nor the poor quality of their products. Instead, they solely rely on the purchase place of their items (regardless of proof of purchase). In the meantime I maintain my 'poor reviews', written and incoming, to review websites regarding PNY RAM, as well as other sources of online information.Desired Settlement: I want a refund in full for all the bad sets in my possession. I also want an apology for having to go through this hassle, rather than customer service doing 'the right thing' in the first place. This has been an utter waste of time, and it's shameful that customer service was so callous in the first place.

Business

Response:

Rain FerraraPNY will be more than happy to replace defective modules under its warranty if Mr. [redacted] provides a copy of the sales receipt and the purchase was made from an authorized reseller of PNY product. A snip-it of the memory warranty is pasted below and states the conditions for warranty replacement. If Mr. [redacted] would like a refund that will have to be handles at the place of purchase as PNY will only replace product under warranty.Marinus WolversMemory Warranty PNY Technologies, Inc.("PNY"), manufacturer of your newly purchased PNY memory module (the"product"), warrants the product to be free from defects in materialsand workmanship for the life of the product as sold to the original purchaser("purchaser"), subject to all the terms and conditions hereunder.Lifetime is defined as the lifetime of the product on the market. Outdatedtechnology is not covered by the Lifetime warranty if the item is no longer availableon the market as a new product. This warranty is not assignable; productspurchased second-hand sources are not warrantied by PNY. PNY only warranties items sold by authorized retailers,system builders, and distributors. These warranties are valid only for theoriginal owner of the product. PNY will not warranty items that are purchasedsecond-hand. This is still true even if the product or packaging appearssealed, advertised as new, or never used in any way. PNY's soleobligation under this warranty is to replace or, at its option to repair, withnew or remanufactured product, free of charge, all the product's defectiveparts. This warranty applies only on the condition that the product has beeninstalled, maintained and operated under conditions of normal use and inaccordance with the installation guide provided herewith. The provisions ofthis warranty shall not apply if, in PNY's judgement, the product has beensubject to misuse or neglect, improper installation, damaged in an accident, orrepaired or altered in any way that adversely affects its performance orreliability. The product is not authorized for use as a critical component inlife support devices or systems without the prior written consent of a dulyauthorized officer of PNY.

Consumer

Response:

I am rejecting this response because:

I'm not sure if Mr. [redacted] is unable to read my complaint and responses thereafter...clearly, the issue is with what PNY is calling an "authorized reseller". Again, this response by PNY (Mr. [redacted]) is a poor excuse for one.

Business

Response:

PNY is more than willing to replace any ”defective” memory modules if the conditions for warranty replacement are satisfied. Mr. [redacted] will need to contact PNY technical support, provide a receipt from an authorized reseller, and then willreceive an RMA for replacement. A reseller is authorized if there is a formal business agreement between the reseller and the manufacturing company. What is meant by business agreement is the manufacturing company's acknowledgment that bulks of its products will be bought and resold by the reseller. Inside this same agreement is a set of privileges, benefits and other corporate assistance thatthe manufacturer will provide to its authorized reseller throughout the course of their business contract.If Mr. [redacted] would like a refund he would need to contact the place of purchase. PNY will replace defective product not issue a refund.

Review: The following is the initial e-mail sent to PNY:

From: [redacted]]

Sent: Saturday, October 19, 2013 1:38 AM

To: Product information

Subject: Product Information

Hi,

I purchased a PNY [redacted] from [redacted] (receipt attached). When I got the package home, I opened it thinking that the flash drive was behind the plastic bubble in the packaging but there was nothing in it. Could you please offer me assistance to rectify this issue?

Thank you in advance for your assistance with this matter! [redacted] f: [redacted]Desired Settlement: I would like to be compensated for the PNY Flash Drive ($19.99 + $1.40 tax = $21.39) along with the time that I have spent communicating back and forth to no avail. I even had my attorney write them a letter which was sent via USPS and never responded to by the company.

Business

Response:

PNY did receive several e mails from [redacted] and was given the direction that he need to take this up with the place of purchase.

"Very doubtful it happened during packaging. Plus, our department haven’t gotten any calls with this type of issue.

The purpose of making the package see-through is to allow customers to see the product prior to purchase. Were the other packing on the rack also empty? If they were, did you notify the store manager?"

We never got a response that this was attempted and if it was what the outcome was. Some stores place an empty package in the rack and the customer is given a package containing product at checkout.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As you can see from the e-mail strand below, I did respond to their question. As a matter of fact, the e-mail shows that [redacted] was going to send this e-mail strand to his manager. I never heard from the manager. I even answered [redacted] question as to the fact that I was in a hurry that day and that the store isn't close to my residence.

[redacted] END OF COMMUNICATION WITH PNY [redacted]

Thank you [redacted]! I did look it up on the website and it appears as if this is the US corporate headquarters address for your organization.

On Dec 27, 2013, at 9:13 AM, "Technical Support" <[redacted]> wrote:

I will forward this to my manager.

[redacted]

PNY TECHNICAL SUPPORT

(When replying please include all previous text)

Dear [redacted],

As I attempted to open a line of communication below which was never responded to, I am going to have my attorney take over and try to resolve this issue. Would the following be the correct mailing address to direct correspondence from my legal counsel?

Please let me know at your earliest convenience.

Best regards,

I didn't notice. I grabbed it in a hurry and the store is not close to my residence. I didn't anticipate paying $19.99 for an empty package.

Very doubtful it happened during packaging. Plus, our department haven’t gotten any calls with this type of issue.

The purpose of making the package see-through is to allow customers to see the product prior to purchase. Were the other packing on the rack also empty? If they were, did you notify the store manager?

Regards

[redacted]

(When replying please include all previous text)

The packaging was not tampered with at all. My Father was with me when I purchased it. Something similar happened to me about 10 years ago. I bought a CD and unwrapped it and there was no CD in the package. There is no way that this could have occurred in logistics/packaging of your product?

Let me know.

Thanks,

On Oct 21, 2013, at 3:11 PM, "Technical Support" <[redacted]> wrote:

unfortunately, this is an issue you’ll have to take up with the store. If you can remember, did it appear that the packaging was tampered with?

PNY TECHNICAL SUPPORT

(When replying please include all previous text)

Hi,

I purchased a PNY [redacted] from [redacted] (receipt attached). When I got the package home, I opened it thinking that the flash drive was behind the plastic bubble in the packaging but there was nothing in it. Could you please offer me assistance to rectify this issue?

Thank you in advance for your assistance with this matter!

f [redacted]

________________________________________________________________________________...⇄ />
[redacted] BEGINNING OF COMMUNICATION WITH PNY [redacted]

Also, I did have my attorney compose a letter to PNY. I can have a copy of that tomorrow if needed.

Regards,

Business

Response:

I'm sorry [redacted] does not except our response. The issue is still with the place of purchase and our question about contacting the place of purchase has not been answered. Timothy needs to contact the place of purchase for resolution.

Review: I made two purchases from [redacted] 1)a hard drive and memory and 2) a stick of memory. Each item was sold with the promise of a manufacturer's rebate (PNY). After submitting the proper items necessary for the rebates to PNY, all were denied for lack of documentation.I then queried PNY about this, on Feb 2., and have received no reply.Desired Settlement: There were two sticks of memory, each with a $40 rebate.There was one SSD hard drive with a $20 rebate.Total of $100.I would like that much.

Business

Response:

Rebate house has been contacted. Packing slip has been verified as receipt. Rebates are now valid and processing.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

PNY has notified me that they are processing two of the rebates. This is good.However, there is a third rebate claim that I am disputing.When tried to enter all three numbers in the body of your form a message informed me that I should not include any personal information (like SS numbers) and therefor didn't allow me enter those claim numbers there. I had to enter them in another field but here was insufficient space there to include all three numbers. I could only enter a partial number for the third.The number that was missing is [redacted] another $40 rebate.

Regards,

Business

Response:

Rebate #[redacted] has been submitted for validation. Customer can expect to receive $40 rebate check between 2-4 weeks.

Review: I purchased a PNY Optima Series 240GB Solid State Drive from [redacted] on 12/1/2014 and promptly submitted a PNY advertised manufacturer rebate on 12/15 ad received a claim ID# [redacted] I received notice on 12/26/2014 PNY claim# [redacted] had been rejected my rebate request due to the fact that I did not invoice an invoice which is total . I not only included an invoice , t also included the packing slip and order conformation!. It is obvious that PNY has no intention of honoring their advertised rebate on this item and instead makes up bogus rejection reason to scam unsuspecting customers.Desired Settlement: Complete refund of my total purchase price since I cannot return this item to TigerDirect missing the UPC. PNY is nothing more than scammers and will not honor their advertised promotions.

Business

Response:

Customer [redacted] has been deemed valid. The customer should receive his rebate check between 2-3 weeks.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I purchased a computer fan from [redacted] that had a rebate. Filed the rebate and they won't acknowledge they received it

Purchased the fan within the time constraints required, printed out the instructions. Went to www.[redacted] to file the rebate, and completed the requested information. I then received an email saying "Congratulations? You are almost finished. This email is to confirm your recent application for rebate offer PNY[redacted].

Your Tracking number is [redacted].

If for any reason you did not finish your rebate application, you can continue the application process by clicking on the following link "Resume Rebate Application.

Thank you for using www.[redacted]"

I tried clicking on the link but basically it took me back to the beginning of completing the form. So I called the number provided on the instructions [redacted].Explained the situation to someone that gave me an address to mail the info required to. (No where in the instructions does it give a mailing address for submitting the proof of purchase,and rebate form.)

I printed the "rebate results" that gave me a tracking number dated 11/19/13 and stated "claim created" This to me meant I had completed what I needed to, and just needed to submit the paper work. So I mailed all the paper work in but kept copies. I heard nothing more from the company and now when I contact them by phone they say I didn't complete the form or submit the required information. I googled the rebate and found many other people had the same problem. This appears to be a scam!Desired Settlement: I would like the $10. rebate I was told I would receive. I realize its not much money but it is the principle of the matter. I completed what I was required to but they failed to follow through with the offer

Business

Response:

After further investigation with [redacted]’s rebate house A[redacted], they have informed us

they are unable to locate any information for this customer. We have reached

out to the customer via email informing he/she may submit copies of the rebate

documentation [redacted] to us. We have yet to receive a response from the

customer. Below a copy of email sent –

From: Rebates Mailbox

Dear [redacted],

I would like to first take

this opportunity to thank you for your patronage of PNY products and assure you

that we value you as a future customer. Please accept my sincere

apologies for any inconvenience you may have incurred in resolving this issue.

In order for us to further

investigate your claim, could you please provide us copies of the documents,

(receipt, rebate form, UPC). Also, any tracking numbers you may have available.

You may forward the copies to our email [email protected].

We await your response.

From: Rebates Mailbox

Dear [redacted],

I would like to first take

this opportunity to thank you for your patronage of PNY products and assure you

that we value you as a future customer. Please accept my sincere

apologies for any inconvenience you may have incurred in resolving this issue.

In order for us to further

investigate your claim, could you please provide us copies of the documents,

(receipt, rebate form, UPC). Also, any tracking numbers you may have available.

You may forward the copies to our email [email protected].

We await your response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I received an email from PNY 4mybreate Center on April 16, 2014 that informs me the rebate has been processed and will be mailed within 5-7 weeks.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me other than the 5-7 week time frame being requested for processing. I have waited 4 months so far and am growing impatient to say the least.

If I do not receive the rebate in the 7 week time frame, I will reopen the case.

Review: I purchased two PNY [redacted] graphics cards (both of which are still well within the warranty). Both of the cards began to show hardware defects (such as graphical artifacting and driver crashes under load). This type of issue is covered under their 1 year warranty. However, upon requesting an RMA, they have refused to even contact me in response - even after a substantial period of time. This clearly shows an active avoidance in honoring the warranty they claim to provide. Even when attempting to call their technical support center, they tell you to leave a message... and it's been upwards of a week since I called, and they still have yet to call back. I can only infer that they intend to ignore people so that they don't have to shell out the money to replace defective products they've sold(even those under warranty). These practices are dubious at best.

All I've attempted to do is get a replacement for faulty products, and they've stonewalled me hoping that I'd either deal with it or buy new cards (which I cannot afford to do). Regardless of whether or not this is resolved, I'm going to recommend to as many people as possible that they avoid PNY due to these shady tactics. Nobody should have to file a complaint just to get a response from a company about something as simple as honoring a warranty. These are the kind of tactics you'd expect from a Chinese knockoff scam, not a multinational corporation.Desired Settlement: I simply desire to have the defective products replaced as promised in the warranty. If this isn't to their convenience, I'd at least like a refund for the original value of the defective cards.

Business

Response:

[redacted]

PNY did receive a call on the 27th of April land left a voicemail to us back([redacted]) and we never heard back. The number we had is different than the number listed in the complaint so we called this number and spoke with Mr. [redacted] An RMA has been issued for replacement of video card. [redacted]

Review: On Feb 5, 2015, I submitted a RMA warranty request and sent in a PNY Prevail Elite 10K Endurance 120GB SSD (Solid state drive) for warranty repair. SSD was purchased in March 2013 for $129.99 and the SSD has 5 year warranty which I had registered the SSD via PNY website to qualify for 5 year warranty.

Feb 13, 2015, I received email from Don at [email protected] that they received my SSD and processed the RMA #443330 for my RMA request.

Feb 25, 2015. I received a PNY Prevail Elite SSD 120GB 3K Endurance 120GB, not the same drive as the 10K endurance SSD that I sent it for RMA. I emailed Don at [redacted] about this and he claimed they made a mistake, that they no longer have the 10K endurance SSDs and will have to refund me. Don requested that I send back the incorrect SSD and I will receive a refund check. I requested they provide a prepaid shipping label but Don claims they do not do prepaid labels. Instead, they gave me their UPS account and fill out a form at UPS dropoff locations to mail the package. Thus, I followed their instructions and sent it to the address below [redacted] ATT: Marinus Wolvers

100 Jefferson Road

Parsippany NJ 07054

UPS Tracking number is J4581758289, delivered on March 9, 2015.

On March 16, March 22, and April 1, I emailed [redacted] at [redacted] requesting update on the refund and have received no response from him.Desired Settlement: I want a refund of $129.99 as promised

Business

Response:

Dear [redacted],Pny issued and sent a check to Tang Li on March 20th to the same address listed on this complaint. The check number is [redacted] fro the amount of 124.00. If the check was not received we can contact the bank and have a check reissued.[redacted]

Review: I bought a Solid state drive from [redacted] store and few months ago it died. I contacted PNY by email to see what they could do for me they responded by asking for information which I gladly did. They finally responded a week later saying they could not help me because I did not have a receipt. I took pictures of the [redacted] and sent to them and product numbers. I spent a lot of money on this product.Desired Settlement: I would like for them to replace as there warranty states

Business

Response:

Dear [redacted],PNY stands behind its products and will warranty product providing the requirements for the warranty replacement are met. The following is what is stated in the warranty terms and condition which can be found at [redacted] "Warranty coverage requires proof of purchase documentation evidencing the date of purchase (sales receipt or invoice) and original packaging". I will waive the reqirement for orinial packaging but cannot waive the receipt requirement. If Mr. [redacted] can provide a sales receipt from [redacted], PNY will replace the defective. [redacted]Manager, PNY Technical Support

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is lousy business I see the customer is last on there list it's about profit. I paid over hundred dollars for there

product. I don't have a receipt because I accidentally shred it but I do have receipt from my [redacted] card but that only shows the full price of the products I bought. THIS is a night mare I never had so much trouble with a company. Like I said it's about PROFIT with PNY!!!!!!! I will never buy anything with them again....

Regards,

Review: I purchased a 128 GB microsd card from PNY via TigerDirect.com on November 28, 2014. The item was functioning until late February, when the item failed. It was not longer recognized by multiple computers. I could not reformat the card. Data was lost. I submitted the memory card for replacement, [redacted]). The item was mailed in one piece in early March. I recieved my mailing back on March 9th with my microsd card broken into two pieces. Little explanation was offered other than "RTC damaged 3-5-15". I reached out to PNY with several emails and only received one response. This is a terrible way to do business. I am requesting and have been requesting appropriate replacement of this card as well as the common courtesy to discuss the issue with the company.Desired Settlement: Replacement of my 128GB microsd card.

Business

Response:

Dear [redacted]PNY did issue an RMA to [redacted]) for a Micro SDHC Card part number P-[redacted]. The part was received via [redacted] cut in half (see attachment). PNY Technologies, Inc. ("PNY") expressly warrants the product to be free from defects in materials and workmanship for a period of 1 year from the date of sales receipt as sold to the original purchaser ("purchaser"), subject to all the terms and conditions hereunder. This warranty is not assignable; products purchased second-hand sources are not warrantied by PNY. PNY also indicates via e mail that it is not responsible for lost or misdirected or damaged mail sent via [redacted] send the product via [redacted] which may have resulted in the damage. [redacted] should contact the local post office to file a damage claim with them. PNY did send the product back as received because it was deemed to not be caused by a manufacturing defect.Marinus W[redacted]

Review: I made a purchase from PNY on February 9th, 2015, of a hard drive and a memory kit, totalling $156.64, after tax. After two weeks, I contacted PNY inquiring as to the whereabouts of the package, at which point they gave me a tracking number, which showed as "delivered" on the [redacted] website. As I had not received the package in question, I asked my neighbors if they had seen or received the package in error, to no avail. I then contacted PNY, who told me that I would have to file a claim directly with [redacted]. Over the next two weeks, and appealing twice the case to [redacted], I tried to figure out where the package had shown up, with no results. I finally received a partial compensation of $56.02 from [redacted]. When I again contacted PNY regarding the difference ($100.62) that I was rightfully owed, I received no response. Similar companies in the computer technology sector guarantee delivery to their customers, especially when it is of significant value. However, this package had no signature confirmation or other guarantee attached to it. I am requesting financial relief regarding the transaction.

My last email 5/9/15:

regarding: Confirmation #[redacted]

After a lengthy appeal process with the [redacted], I was issued a partial refund of $56.02, against the $156.64 that I originally paid for the products that I never received. I am dismayed at how much time I have put into trying to figure this out amicably with PNY, and would rather not look into taking further measures in pursuing the matter. Obviously a mistake was made somewhere in transit from PNY to me, and unfortunately, it is me, your customer, who has been on the hook for the purchase amount.

I am asking you in good faith, to consider issuing a partial refund of the difference in cost that [redacted] did not refund me - of $100.62. I have attached a JPEG file of the claims process, appeals, and the partial refund issued by the [redacted], so that you can see how time consuming and frustrating of a process that this has been for me.Desired Settlement: I would like compensation of the order amount, minus the [redacted] payment - $100.62. I will put aside the time that I spent arguing this case, as long as PNY promises to make a wholehearted effort, going forward, to insure that future customers will receive the level of service that they deserve (signature confirmation, delivery confirmation) as customers, from PNY.

Business

Response:

Our [redacted] Web team responded to Mr. [redacted] on 3/16 that the order placed had shipped on 2/12. After checking tracking information, it showed that the shipment delivered on 2/14 which Mr. [redacted] acknowledged except the shipment was not physically present. Our traffic team had contacted [redacted] and was informed that the tracking did show the product had shipped and was delivered so we are not able to put in a claim to be reimbursed. We informed Mr.[redacted] of this on 3/17 and he acknowledged on 3/21 that he would contact [redacted] to file a claim.

Review: I sent a RMA request and got a RMA# [redacted] on 4/28/15.

I sent the defective unit to the address on 5/1/15 and the [redacted] proof of delivery said it was delivered on 5/6/15.

But the status is still showing 'NOT RECEIVED'.

I sent inquiries 3 times on the web and called them but no answer. Never responded so far.Desired Settlement: Please send the replacement unit ASAP. It is a new purchase. So, should send a brand new unit.

Also, I lost my data due to it. I lost data and cannot use my laptop for more than a month. Not good.

Business

Response:

[redacted],A replacement product was shipped via [redacted]n 6/16/2015 on airbill [redacted]. A delivery date is not available as of the reply.[redacted]

Review: I had a USB flash drive that had become defective after a month of use. When I contacted PNY I informed them that I have multiple flash drives of the same model as well as many other brands. The Drive was processed for RMA. It cost me $11.00 to ship a $15 dollar item back to them for replacement. after a month I received the RMA product in the mail but being that I have many other drives I did not have a need to open it right away. I finally had a need about a month after receiving it. It was in a new package. I opened the package and tried to use the drive with no success. I tried contacting PNY through the same RMA emails they had sent me with no reply for weeks so I attempted another PNY address. after another week I was emailed that the replacement dr was approved for RMA. I emailed back asking where the prepaid shipping label was. Being that this is the drive they shipped me for replacement of a defective drive and it is defective as well that I should not incur the cost to ship it back. When I asked for prepaid label I was told I waiting over 2 months which was not the case. it s only a month when I first started trying to contact them through the rma email they sent me for the previous defective drive and that they were not going to pay for its shipping. I even informed them that the drive rattle.Desired Settlement: they send me a prepaid shipping label to pay for the defective drive they sent me to replace a defective drive. At this point I believe they should incur this cost and not me as the drive was not able to even be used. And a replacement drive sent back to me that is NOT defective

Business

Response:

PNY regrets the issue that Mr. [redacted] indicates he has the replacement flash drive. PNY makes every effort to assure a quality product is delivered and on occasion the is a defect. The replacement product that Mr. [redacted] received did go through a quality check before it was sent to him and no indication of any type of issue was found. Having said that PNY did issue Mr. [redacted] another RMA for replacement of the second drive. That RMA number being [redacted]. Per our warranty it is the customers responsibility to pay for all shipping costs to PNY and PNY will pay for shipping costs back to the customer.

Consumer

Response:

I am rejecting this response because:

Your site needs to be better able to be navigated. I can view all your info but there is no where to respond to anything. This complaint has not been resolved at all. I was sent a defective item after sending a defective item in for exchange, I should not have to pay for a second shipping cost when they sent a defective item, If I have to pay a second shipping I would have more in shipping fees than the item is worth.

Business

Response:

As was previously stated, PNY regrets the issue that Mr. [redacted] indicates he has the replacement flash drive. PNY did issue Mr. [redacted] another RMA for replacement of the second drive. That RMA number being [redacted]. Per our warranty it is the customers' responsibility to pay for all shipping costs to PNY and PNY will pay for shipping costs back to the customer.

Review: The Company is not honoring the rebates that were filed properly with all required documents in a timely manner.

The Company is not honoring the following rebates:

Rebate Tracking Number: [redacted] for $50

Tracking Number: [redacted] for $30

Tracking Number: [redacted] for $50

Tracking Number: [redacted] for $30

for a total balance of $160Desired Settlement: Looking for immediate payments of $160 for the rebates, claimed and filed correctly with the all required documents in time.

Business

Response:

Rebate house managing all PNY rebate claims has been contacted. The customer should receive his rebate between 4-6 weeks. The following rebate claims are now deemed valid - [redacted]PNY Technologies, Inc.Rebate DepartmentAn ISO 9001 Registered Company[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Our companies buys and sells a lot of PNY products. We've chosen them over SanDisk, Kingston and other available companies because they've traditionally been very good about their products not being DOA, and working properly for many years. However, we're having a major issue with 2 PNY Tech flash drives and two PNY professional SD cards. The follow issues are being experienced with each product:

1. PNY Mini 16 gig USB Flash drive 6-7 months old. Has lost and corrupted important files twice. Costing our company a lot of money. We started backing this drive up with another PNY drive listed at #2 below. We've tried reformatted, re volumining the drive, to no avail. This drive doesnt see much use and mostly sits in a drawer but for once a month back ups. Its lost very important files.

2. PNY Mini 4 gig USB Flash drive 4 months old - we used this drive to back up the most important files from PNY Drive #1 above. This drive has lost files 3 different times and acts similarly to the other drive. Both the 1st and 2nd drive are ejected properly using Windows ejection tool, and then store in a cool, dry, dark environment (desk drawer.) They are not abused.

3. 2QTY PNY Professional 16GB SD Cards - these cards are used as backup and redundancy for photography. They are about 6 months old. They have seen heavy usage with high res photos but they are now corrupting and photos are unreadable. One of the cards actually wont even boot up. It is available in the disk partition programs, but it fails formatting every time.

We've troubleshooted these drives and have since replaced them with Kingston drives and SanDisk SD Cards. We're hoping that PNY will instill confidence back in us that these are just a bad batch. We are still using many other PNY drives will no issues.Desired Settlement: Return these drives or replace them with NEW (not refurbished) units. Please call me directly to resolve this, my direct line is [redacted]

Business

Response:

Dear [redacted],PNY Technical Support has contacted [redacted] and offered to issue an RMA providing he could produce the receipt or invoice. [redacted] sent us a receipt for a person named [redacted] which says is his client. PNY would need to either have Lorenzo contact PNY and initiate the RMA or [redacted] needs to produce his receipt from his distributor. The offer for an RMA stands as long as we have proper documentation as indicated on our web site warranty statement.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The products were purchased within one year according to the manufacturers warranty. We were able to provide a receipt from the customer regarding these products.PNY is unwilling to offer exchange on these products. We are not accepting this response at this time. We would like PNY to simply replace the affected products ASAP.

Regards,

Review: I purchased a 240GB TB SSD from PNY Technologies through [redacted] Direct. This was priced at $109.99 with a $20 rebate. However when I went to claim the rebate through 4myrebate.com it was denied because I sent in a copy of the email receipt I received. According to 4myrebate.com this was not an acceptable receipt as determined by PNY technologies. This was not ever clearly described in the rebate details and I believe it is a bait and switch tactic to keep people from getting their $20. Now it is too late for me to resubmit and my opportunity to get my $20 rebate has expired.

The tracking number on 4myrebate.com for my request is:

All of the documentation for this are veiwable here

https://www.4myrebate.com/Document/PDF/?TrackingNumber=[redacted]Desired Settlement: I would like my $20

Business

Response:

4myrebates.com has been contacted

Customer has been deemed valid

Customer will receive a rebate check between 4-6 weeks

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Company states they give a lifetime warranty on their memory ram modules. They are asking me to come up with the receipt, which I am unable to find after 2 years! This is the 2nd time their module has failed and they have not replaced this product once for me, although previously I did provide them a receipt.Desired Settlement: Would just want to replace these units, I feel that both of them are defective.

Business

Response:

Tell us [redacted], PNY does state in its warranty policy that receipt is required. “Warranty coverage requires proof of purchase documentation evidencing the date of purchase (sales receipt or invoice) and original packaging.” I can waive the original packaging requirement but need the receipt in order to process the RMA. The complaint states there was a previous RMA however PNY has no record of this RMA. If Rehan Maya could provide me with a valid RMA previously issued I will process the request for a new RMA. Thanks, [redacted]Manager, PNY Technical Supportwhy here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have stated in my complaint that this is the second unit that has failed but none have been replaced by PNY. I am dealing with a company, not the government for whom I would have to be required to save a receipt, all of which, by the way, fade with time! If PNY cannot find my record, I will simply refuse to purchase any of their products. For a loyal customer, who has many PNY products, I think that the company should at least stand on their word of lifetime warranty, it's not like I have purchased the product used, I don't believe in saving $10 or $20 and risk my computer for a used unit or a unit from an unreliable source. I have the packaging, but I do not have the receipt. I will not argue with PNY any longer, I'll simply stop purchasing and spread the news of this scam.

Regards,

Review: I have been successfully building PCs for 14 years.

I purchased 2x8GB sticks of [redacted] RAM through [redacted] because of an attractive rebate offer.

The RAM had problems.

It took me many hours to isolate and determine the issue was the RAM. Each stick tested individually was failing in memtest86, a popular RAM testing program.

So, I warranty'd the RAM, mailing at my own expense, and received two replacement sticks of the same model.

I had issues with the replacement sticks of RAM while running [redacted] (random reboots, crashes) as well, but was initially unable to reproduce the errors in memtest86. Note that I have 2 other sticks of 8GB of [redacted] that I have been using successfully both before and after these issues with the [redacted].

I was told my original RAM that I mailed in had 'passed' their tests. It was suggested that before RMA'ing again, I try finding another PC (at my own time/expense) to test the RAM in-- because 'maybe it's just my [redacted]-based machine'.

So I procured another machine, tested the RAM, and I documented the issues from memtest86 on the [redacted] system.

I have left voice messages at PNY twice now for '[redacted]', the person I was told to contact to follow up with after further testing. I left messages June 29th and July 10th, explaining that I have replicated the issues in another machine, and requesting replacement. The phone calls have not been returned.

After discovering the issues with the second 2 PNY sticks of RAM (received as warranty replacement) , I began researching online. I discovered that 9 out of 15 reviews posted to [redacted] within the last year for this model of RAM have received at least 1 defective RAM stick, and several of the top reviews on [redacted] did as well. One received warranty-replacement RAM that was even worse!

I have kept call records of my correspondence with PNY in this matter. You can find them in this public 'Box' folder that I host: [redacted]Desired Settlement: Having been told my RAM passed their tests, I have spent some 35 hours now testing each individual computer component.

Now that I have:

* replicated failure of the RAM using an [redacted]

* discovered that 9 of the 15 reviewers for this product on [redacted] received defective product

* discovered one purchaser on [redacted] received warranty replacements that were failing -worse- than the RAM modules he sent in

* made good faith effort to resolve these issues with PNY...

considering all this, I believe they are aware of the defects, and are trying to dodge liability.

Now, because:

* they have not provided acceptable replacements that do not exhibit failure,

* their test setup was unable to reproduce the problems that lead to data loss on my PC

* their replacements have exhibited failures not for just me, but other users online as well;

I would like a full refund of the purchase price, which is the maximum liability they offer through warranty. I will not test more of their product.

Business

Response:

[redacted],A second RMA was issued to Mr. [redacted] on July 15th for replacement of the defective memory modules.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Last night I rejected their response citing that I shouldn't have to file a Revdex.com complaint to get their attention, but I'd like to give them another chance.