PMD Advisory

Good Morning,The plumber that was sent to your home had ran into an issue at a previous appointment which is why he was tardy arriving to your home. As a customer you are not required to wait at home for the entire duration of set time appointment because you had requested a 30 minute courtesy call...

with our office before the plumber's arrival.  This dispatch was sent to us from [redacted] as a standard plumbing leak which our company regularly diagnosis and deals with. The plumber diagnosed your leak as a slab leak (foundation leak) which our company does not deal with. These types of leaks are under neath the home and [redacted] has contractors that specifically deal with those types of leaks and have the proper machines to detect those leaks. If we originally had received your order as a slab leak we would have spoken with [redacted] so they can reassign your case. Whenever the order was placed it was sent to us a standard leak, as the home owner when you placed the dispatch with [redacted] if it was reported as leak coming from underneath the home coming from the foundation then [redacted] would have sent to you another contractor. There is no way for our company to know until we send a technician out to your home that this would be your issue. By contract with [redacted] each initial visit is for the purpose of diagnosing the issue that does not mean that anything will be repaired and the service fee is always due for the diagnostic. Since it has now been determined that your issue is coming from the foundation, you may contact [redacted] and request a contractor to be sent to your home for the slab leak issue.  As previously stated the service call fee is due for diagnosing the issue, however we will mail you a check for $75 service fee. Thank you for your time.