PM-Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear [redacted] : Thank you for your letter dated [redacted] May, with regard to a purchase by [redacted] on [redacted] May 2016, from Inwood PharmacyOn behalf of Inwood Pharmacy, please accept our sincere apologies over the recent inconvenience happened to the customer caused by our customer service representativeWe can assure you that this is not the level of services we would wish for our customersUpon our investigation, it seems that there was a misinterpretation between the customer and the customer service representativeWhile our customer service representative trying to inform about the comprehensive services offered by Inwood Pharmacy regarding the prescriptions services and to have them filled while doing the OTC purchaseThe interaction influenced wrong interpretation to the customerWe would like to offer our deepest regrets towards the inconvenience occurred to the customerWe would like to have the customer at any time in our pharmacy as they are our bossWe can assure that every customer will have a excellent experience and quality products in our pharmacyWe will certainly accept the OTC card and customer can purchase the items approved by the specific OTC cardsWe hope that this misunderstanding will not jeopardize our good work relations in any wayWe will ensure that the miscommunication will not happen in the futureWhatever the cause, unhappy customers are still our guests and our hope for future business, and we want them happy againPlease contact us if you need further informationThank youSincerely, Badrinath K [redacted] Inwood Pharmacy [redacted] Phone:###-###-#### Fax:###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear [redacted]: Thank you for your letter dated [redacted] May, 2016 with regard to a purchase by [redacted] on [redacted] May 2016, from Inwood Pharmacy. On behalf of Inwood Pharmacy, please accept our sincere apologies over the recent inconvenience happened to the customer caused by our...

customer service representative. We can assure you that this is not the level of services we would wish for our customers. Upon our investigation, it seems that there was a misinterpretation between the customer and the customer service representative. While our customer service representative trying to inform about the comprehensive services offered by Inwood Pharmacy regarding the prescriptions services and to have them filled while doing the OTC purchase. The interaction influenced wrong interpretation to the customer. We would like to offer our deepest regrets towards the inconvenience occurred to the customer. We would like to have the customer at any time in our pharmacy as they are our boss. We can assure that every customer will have a excellent experience and quality products in our pharmacy. We will certainly accept the OTC card and customer can purchase the items approved by the specific OTC cards. We hope that this misunderstanding will not jeopardize our good work relations in any way. We will ensure that the miscommunication will not happen in the future. Whatever the cause, unhappy customers are still our guests and our hope for future business, and we want them happy again. Please contact us if you need further information. Thank you. Sincerely, Badrinath K[redacted] Inwood Pharmacy [redacted] Phone:###-###-#### Fax:###-###-####