Plymouth Relocation Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is very interesting that the company says they have been available to help me when I have witnesses and phone records that show otherwise. I would not be wasting any of my precious time making things up about the company not answering my call. As I gain nothing in doing so. I have been reaching out to both companies and every time I have called Plymouth I have gotten the same response-either "we will call you back, deal with Unique moving or no answer."  I am assuming the person who replies to my complaint does not work in customer service so I highly recommend checking with the customer service department to see how things are handled before telling a customer that what they experienced didn't really happen. Also as far as Darren, that is understandable that he only works as a reservationist. With that being said he could have easily told the truth that I would not be dealing with him after I book my move. The customer service representatives could have also easily said only customer service could help me from this point forward but instead they made up stories as to why I couldn't speak with him. Not once did the company disclose that they would be sending a horrible moving company to pick up my items. And this has yet to be addressed. Now my items are missing and here I am going back and forth with a dishonest company in a complaint. I finally spoke with Karen at Unique Moving after dealing with days of not answering or "she's out sick and that's the only person in our claims department." When she finally called back I got "we are still looking for your items. Fill out this form just in case we can't find it and we will go from there." No one is taking responsibility for their actions.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  TheI business of Plymouth is lying about everything. I never said I moved my boxes five times without opening them. I had to use the stuff inside those boxes everywhere I went. They were packed each time in New boxes with every move. If they are saying this then they didn't anything I said. ALSO, BARRYS MOVING NEVER OFFERED ME ONE DINE IN COMPENSATION. IF THEY DID I WOULD'VE TAKEN IT. THIS HAD NOT BEEN RESOLVED. THEY BROKE MY STUFF AND THAT'S THE TRUTH. THEY ARE RESPONSIBLE. I DON'T HAVE TIME FOR THEIR LIES.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted], we are very puzzled as to why you would post a complaint to find out delivery time, especially when you speak with our offices multiple times a day every day.  As we relayed to you the reason for the increase in price is due to the fact that you never mentioned a storage unit to...

us, nor is it listed on your paperwork.  You pay for the space you utilize in the moving truck and we have relayed that information to you repeatedly.  You were given the option to take the original list at the original price or pay for the increase in items.  The storage unit was bigger than you are mentioning and you had extra items from your home that you are not mentioning.  The increase in items is the reason for the increase in price.  Regarding delivery, we provide an estimated delivery spread which we have relayed to you multiple times as well.  You opted for a shared truck reservation to keep the costs lower than having exclusive use of a truck.  When you choose shared truck option you are agreeing to flexible delivery times.  You're moving almost 2600 miles which we relayed to you can take up to 21 business days.  Your shipment was picked up 3 days ago.  When there are updates regarding deliveries the dispatcher will definitely be in contact with you well in advance so you can plan accordingly on your end.  Any additional questions you can contact our offices to discuss.  We have been extremely transparent with every step of your relocation and appreciate you contacting us first to discuss.  Thank you.

Any claims for damages have to be processed through the carriers policy as they are the company who transported your items.  You stated you have been in contact with the carrier who advised he will contact you upon his return to the office.  Please wait for his call to begin the claims...

process.  Any additional questions in the meantime you can call our offices anytime between the hours of 9am to 5pm Monday through Friday.  Thank you.

As we have advised you on numerous occasions, the deposit is nonrefundable due to the fact that you booked your move within a 14 day window.  You not being eligible for a refund has nothing to do with you being Asian or Indian as you mentioned but everything to do with the fact that work had...

been completed to accommodate your move.  A truck and crew had been assigned for your relocation.  You saying we're a fraud surprises me.  You moved with us in the past.  How is it a fraud if you utilized our services in the past where you were picked up and dropped off?     Company Refund / Cancellation Policy: I understand that deposits are non-refundable for moves canceled or reserved within two (2) weeks or fourteen (14) days (Saturday, Sundays and Holidays included) of the first estimated packed or load date. Deposits will be 100% refundable with No Cancellation Fee or Additional Charges for moves canceled outside two (2) weeks or fourteen (14) days (Saturday, Sundays and Holidays included) prior to the first estimated pack or load date listed above (whichever applies). I understand that if I change my load dates up closer than the original load dates, the cancellation policy applies to the new load dates. If load dates are changed to later dates, the cancellation policy applies to the original load dates. All cancellation and refund requests must be sent in writing via e­mail and/or fax to [redacted] Cancellation requests sent to Plymouth Relocation Services Inc. after normal business hours (6:00 PM EST) will be considered received on the following day. All refund requests must be confirmed by Plymouth Relocation Services Inc. in writing before refunds are processed back to your account. Refunds can take 5-­7 business days to reflect in your account.

Maam, reviewing notes in your file you mentioned to our offices that your boxes were moved 4 or 5 times without ever being opened between moves. Without ever opening your boxes between moves how could you know if they were broken during your last relocation or the move prior or the move prior, etc?...

 From my understanding of your relocation nothing was damaged other than what was inside your boxes which you packed yourself 5 moves ago.  Even though they didn't need to, Barrys Moving did offer you compensation for damages that they were not responsible for.

Maam, review the paperwork again.  The $11,000.00 in coverage shows in red lettering that it is OPTIONAL coverage and there is a cost to purchase that full value coverage.  Every moving company gives you the same standard cargo protection which is for up to $10,000.00 at a rate of $0.60 per pound per article.  Please review your contract again so there is no confusion.  Any additional questions please let us know.