We treated the basement of the home for Asian lady beetles in October. The homeowner complained of overspray. Our supervisor visited the home and offered to clean the basement, including upholstery and carpets. She refused our offer, and instead acquired a $25,estimate to clean
her basement with nano-particle control. The chemical manufacture lists “mild detergent and water” as a proper cleaning agent. Since this claim was extraordinarily high, we have submitted the claim to our insurance, and our insurance company is processing the claim per their processes
Our investigation shows that the customer requests of picking up our equipment from the property and refunding her payment Our refund check #in the amount of $was dispatched on 10/30/ Our service supervisor has also verified that the equipment was removed in late
October.At Plunkett's we take customer satisfaction very seriously as it is a cornerstone of our service philosophy and it is our hope that the steps that have been taken to resolve this issue are satisfactory to Ms***
Further investigation confirms previous efforts by Mr*** to resolve concerns about the auto-renewing of contract service. We have credited the account balance of $and removed from collections process. I have notified Mr*** of our actions via voicemail at
###-###-####. We are working to improve our notification and communications procedures for our customers
Our service supervisor followed up with Ms*** to further discuss the ongoing scheduling issues and next steps for an optimal outcome Plunkett's has agreed to refund the $as well as perform one additional service visit at no charge
We treated the basement of the home for Asian lady beetles in October. The homeowner complained of overspray. Our supervisor visited the home and offered to clean the basement, including upholstery and carpets. She refused our offer, and instead acquired a $25,estimate to clean
her basement with nano-particle control. The chemical manufacture lists “mild detergent and water” as a proper cleaning agent. Since this claim was extraordinarily high, we have submitted the claim to our insurance, and our insurance company is processing the claim per their processes
Our investigation shows that the customer requests of picking up our equipment from the property and refunding her payment Our refund check #in the amount of $was dispatched on 10/30/ Our service supervisor has also verified that the equipment was removed in late
October.At Plunkett's we take customer satisfaction very seriously as it is a cornerstone of our service philosophy and it is our hope that the steps that have been taken to resolve this issue are satisfactory to Ms***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Further investigation confirms previous efforts by Mr*** to resolve concerns about the auto-renewing of contract service. We have credited the account balance of $and removed from collections process. I have notified Mr*** of our actions via voicemail at
###-###-####. We are working to improve our notification and communications procedures for our customers
Our service supervisor followed up with Ms*** to further discuss the ongoing scheduling issues and next steps for an optimal outcome Plunkett's has agreed to refund the $as well as perform one additional service visit at no charge