Plumbing Perfection

The washer was purchased by person on Tuesday august 1st who picked it up and hauled it home improperly to another city not in Racine (laying it down on its side leaking all the transmission oil out onto casing of washer-mind you we re-build every transmission before refurbishing each used washer), on Friday August 4th around 5:45pm, A woman and man came in and said they didn't want the washer they wanted to return it- again it was on its side leaking oil in the back of their vehicleI asked them if they purchased it, they stated their children bought it & it was not working properlyI informed them with a warranty we come out to the home to repair as that late on a Friday the tech had already gone home for the dayI also pointed out the receipt clearly states "NO CASH REFUNDS/EXCHANGE ONLY" which made him slightly upset, being as he didn't purchase it he probably wasn't informed or here to read the policy on the actual purchaser's copy of the receiptWe made good and came out Saturday August 5th and repaired the issueWe will not give the customer a refund or simply exchange it, without our technician checking it over to see if its user damage or part failure that is our policyThe washer was repaired within 24hrs of them notifying our companyHad they called they would have been informed before driving to our office that late in the evening on a Friday, and we could have sent a technician over during the day on Friday had we received reasonable notice to send someone