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Ploof's Showtime Auto Repair

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Ploof's Showtime Auto Repair Reviews (1)

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Customer beware! Avoid at all cost! Of any and all mechanics I've ever dealt with this has by far been the worst. I've gone to this mechanic about 4 times beginning in the summer of 2021. Things were fine and I thought I had found a mechanic. I was definitely wrong. In September I took my car in to deal with some oil related issues. One of the tasks was replacing the valve cover. I was charged $54.00 for a part that I later found out was available from anywhere between $18 and the most expensive I found was $30. So they'll screw you out of money on parts. Then my check engine light came on about 2 weeks ago. I took it in for a o2 sensor replacement. When I get my car back it is SUDDENLY leaking oil. I've had this car for 5 years and it's NEVER leaked oil. I don't know what happened at the shop, but when I had it, it wasn't leaking oil. When I got it back it was. No one was inside of my car except the people at this shop. You take that to mean whatever you want. So I take it back in and they tell me they need to replace a valve cover. Wait, that sounded familiar. Like the valve cover you replaced in September? I tell them to do what they need to do to fix trhe car. I check my receipt and sure enough, it's the exact same part they replaced in September. Same part number and everything. So now I'm paying them again for a job that they did 6 months ago. Of course the part from them was still $20 more than the most expensive one I could find. So I picked up my car the second time in two weeks on Friday. I drove a bit over the weekend, but by Monday I'm noticing a stronger and stronger smell of burning oil. The guy said that there was oil all over the engine because of the broken valve cover... The one they replaced 6 months ago... So I figured that maybe some of it was burning off. Well, when smoke started coming from under my hood I decided it was maybe more than that. When I open my hood I can see the smoke flowing out and right there on my engine was the oil fill cap just sitting there. Someone had neglected to put the oil fill cap back on. There is oil all over my engine. I left the hood up and called the mechanics and they came to look at it at my house. They said they got it taken care of. So I ask about a refund for the money I'd paid them. I feel like this kind of oversight would definitely warrant a good faith refund of at least the labor cost. So I call back and they can't help me. Has to be the owner. So I ask for the owner to call me. He never calls. I finally call back and they will offer a refund of the $30 for the oil change. I feel like a refund of the $140 labor cost is more reasonable, given the potential severity of oil sloshing all over my engine. The first thing I say is "I'd like to get a full refund to make up for my engine potentially blowing up." And the owner says "you're engine isn't going to blow up, don't talk to me like I'm fking stupid, I've been doing this since I was 8 years old." Wow! What a response from a business owner! I was pretty shocked. Then he said "We will take all the parts out of your car and give you a full refund." Well, I'm happy to pay for the parts, but I really feel like a refund of the labor would be appropriate since the labor wasn't done correctly.

TL;DR : Avoid at all cost. They made a repair and 6 months later I'm coming back for them to repair the exact same thing. They mark up their parts. Then I bring it back for an o2 sensor and suddenly out of nowhere the same part I had them fix before is now broken. They'll happily do a shoddy job so you can come back in 6 months and pay them to do it again! Then I get it back again and they've neglected to do the simple thing of close the oil cap and now I have oil sloshed all over my engine and smoke billowing out. Twice I left my car with them and picked it up with MORE PROBLEMS THAN I STARTED WITH. And when you call and make a reasonable request for a refund you'll get told to not talk to the owner "like he's fking stupid." Because he's been doing this since he was 8. Take your business somewhere else. These are the mechanics people warn you about.

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