PlayPhone

Initial Business Response /* (1000, 8, 2016/01/04) */
Thank you for bringing this matter to our attention. To investigate the alleged charges for service, please provide us with the mobile number that was billed for services.
We appreciate your cooperation and look forward to Ms. [redacted]'s...

reply.

Initial Business Response /* (1000, 5, 2016/01/04) */
Thank you for bringing Mr. [redacted]'s concerns to our attention and regret not having the opportunity to help hip directly. The mobile phone number, (XXX) XXX-XXXX, was subscribed for the service after receiving a double-opt in authorization from...

the device holder on 10/18/2015. We have terminated the service as of 01/04/2016 and provided a full refund. This refund will appear as a credit on his Sprint invoice within 1-2 billing cycles. We also placed his number on our block list to ensure that he will no longer accidentally sign up for paid services in the future.
The phone number associated with the charges participated in an offer for 3000 PlaycreditsTM with Zombies Cool Pool on his mobile phone device. PlaycreditsTM are PlayPhone's universal virtual currency which can be used to purchase games or virtual items in hundreds of popular games. Paid membership can only be commenced via the requesting mobile device this ensures that only the device holder may initiate the membership. Upon initiating the membership a welcome text message with information about the service including cancellation instructions are sent to the requesting device. This ensures that the member is notified about the paid service and provided with all information necessary to manage their account. A member can cancel the paid membership at any time by responding with the word STOP to our service reminder messages or by contacting PlayPhone or Sprint. The service text messages contain information on how to contact PlayPhone, including our phone number, for assistance. We have verified that our paid service welcome, renewal reminders, and renewal text messages were sent successfully to Mr. [redacted]'s device.
Once again, we truly appreciate the opportunity clarify any concerns and hope this information has been helpful. Should he have any further questions we are here to help. He can reach us Monday - Friday from 8:00 a.m. to 5:00 p.m. PST by calling X-XXX-XXX-XXXX or 24 hours a day via email [redacted]@playphone.com.

Thank you for bringing [redacted] concerns to our attention and regret not having the opportunity to help him directly. The mobile phone number, [redacted], was subscribed for the service after receiving a double-opt in authorization from the device holder on 06/01/[redacted].  We have...

terminated the service as of 08/04/[redacted] and provided a full refund.  This refund will appear as a credit on his [redacted] invoice within 1-2 billing cycles. We also placed his number on our block list to ensure that he will no longer accidentally sign up for paid services in the future.The phone number associated with the charges participated in an offer for 3000 Playpoints per month.  Playpoints are PlayPhone’s universal virtual currency which can be used to purchase games or virtual items in thousands of popular games.  Paid membership can only be commenced via the requesting mobile device this ensures that only the device holder may initiate the membership.  Upon initiating the membership a welcome text message with information about the service including cancellation instructions are sent to the requesting device.  This ensures that the member is notified about the paid service and provided with all information necessary to manage their account.  A member can cancel the paid membership at any time by responding with the word STOP to our service reminder messages or by contacting PlayPhone or [redacted].  The service text messages contain information on how to contact PlayPhone, including our phone number, for assistance.  We have verified that our paid service welcome, renewal reminders, and renewal text messages were sent successfully to [redacted] device. Once again, we truly appreciate the opportunity clarify any concerns and hope this information has been helpful.  Should he have any further questions we are here to help.  He can reach us Monday – Friday from 8:00 a.m. to 5:00 p.m. PST by calling 1-877-365-4646 or 24 hours a day via email [email protected].
Best regards,
Grace Meza
Director, Client Services