Playnation Play Systems, Inc.

Aloha Ms. [redacted] and Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your email.  We are surprised & thankful for FH response to the 5-31-17 Revdex.com submission.Please request FH if they could mail the refund & their token of appreciation to us especially since the last face to face was extremely disappointing, shocking and horrible.We have been customers of FH for a very long time, we will continue to shop at FH and we will continue to refer others to FH.Thank you very much.Sincerely,
[redacted]

I appreciate your comments and I apologize for your poor customer experience.           As I have looked into the matter and spoken with all involved, I believe it was not Anthony’s intent to disrespect you in any way.  He, however, should have selected clearer language...

to convey his message as well as been more familiar with our return policy.  Our posted return policy does allow for refunds without an original receipt and does refer to an amount equal to the lowest selling price during the previous 30 days.  However, ultimately, the policy reserves the right of the company to have refunds subject to the Store Manager’s approval, which may be limited at his/her discretion. In the present case, Anthony was unable to qualify the items as ones purchased from our store.  We did carry the same items, however, there was no way to identify the purchase, date of purchase, or purchase price.  There was no receipt, gift receipt, credit card tracking, or date of purchase presented that would assist in confirming the item as a store purchase.   In an attempt not to deny the claim, and offer some type of refund, Anthony offered a reduced price for the item. While well intentioned, I regret that the decision resulted in a poor customer experience for you.  Given the situation at hand, I am more than willing to refund the remainder of the purchase price as well as present you with a token of our apology and appreciation for bringing the issue to light for resolution.  I hope you will continue to be one of our valued supporters in our local community.