Playhard Transport, Inc.

Roommates *** and *** both had petsIt’s unclear who’s pet soiled the apartment home but they’re both equally responsible for any damagesDuring their stay at BCL, they transferred from a small 2/to a larger 2/They were charged for both carpets in #*** and #*** because both
carpets were damaged from pet stainsPlease see attached estimates from professional carpet cleaning company’s recommending to replace the carpet based on urine stainsIn #***, the carpet was brand newThe prior #*** was replaced based on a prorate of the life of the carpet which is years or mosWe provided an invoice for both apartment homes with approximate sqfootage. There were some concerns at mofor cleaning of #***We went above and beyond to address their concerns by sending the cleaners back into #*** apartment home, offered a free clean in the future, placed a machine in the home to remove any smell, and paid for a hotel for one day with a $concessionPlease see attached compensation letter as part of a customer service initiative. We worked with *** to break down the charges for carpet in a payment plan for the prior apartment home and have explained the current charges to her recentlyPlease see attached final account statement, documents, and photos sent to both residents.If you have any other questions, please don’t hesitate to reach out. Thank you, *** ***, CAMCommunity Director

Good afternoon,In response to the Consumer’s complaint, during an inspection, management located a small leak in a wall in Consumer’s unitThe leak was never reported by Consumer to the management teamOn August 22, 2017, management notified Consumer that management would need to enter the unit to
make repairsOn August 23, 2017, Consumer denied entry to property staff and a licensed water mitigation specialistOn August 25, 2017, Consumer visited the leasing office and verbally agreed to allow management entry to Consumer’s unitOn August 31, 2017, Consumer denied entry again to the hired licensed water mitigation specialist.Management made attempts to address the leak in a timely mannerWhile trying to remedy the issue, management needed to gain entry, however Consumer was not cooperativeManagement offered to release the Consumer from Consumer’s lease and agreed to waive nine days of prorated rentConsumer did not sign the release offered by managementThe acting manager made Consumer aware that pursuant to the lease (attached), Consumer would be responsible for liquidated damages and the reletting chargeFurthermore, Consumer did not clean the apartment home upon move outThere were other damages caused by the Consumer outlined in Consumer’s final account statement (attached) and the move out inspection (attached).After Consumer moved out and management was able to make the required repairs, management hired a licensed professional environmental mold tester to inspect the apartment home, which verified that there was no mold present in the apartment home.Management addressed the maintenance issue and made attempts to work with Consumer to find a reasonable solutionThe balance due is valid and due the property pursuant to the lease signed by ConsumerConsumer may contact the Billing department to address the balance due at 720/283-