Plato's Closet

In response to the complaint:
We have been made aware of the issue by this customerAt the time of service, our service technician did in fact show the customer the crack discussed in the system's heat exchangerSince the complaint was filed, we have discussed the issue with
our service technician who had also provided us with pictures of the crack in questionWe've since contacted the customer and are offering to come out (at no charge) to again show the customer where this crack is and explain why this system is dangerous to useWe've left a message for the customer and would be happy to send the owner or field service manager to the customer's home again as we are certain this system is compromised