Platinum Property Management

We were charged unfairly for the cleanup of a rental that we had worked on for weeks prior to clean. The bathroom was horrendous from day one .... mold all over the walls and ceiling and when this was brought to the attention of the landlords, they ignored it. We cleaned them several times with bleach water to try to kill the mold as we were suffering from headaches constantly.
They charged us for cleaning the counters which was ridiculous ... those counters, walls and cabinets had been deep cleaned several times before move out.
They charged us 350.00 to clean the carpets which was also ridiculous. We used a shampooer to shampoo that carpet at least once a month since move in and deep cleaned it before move out. When we moved it, the carpet reeked of cat urine so bad that we had to rent a shampooer more than once to try to get the smell out. Friends and family who visited complained over and over of the smell so I know it was not cleaned before we moved in despite what they told us.
They were asked a couple of times if we could paint the walls white to brighten things up and clean things up but were denied.
This place was as clean as it was going to get before we moved out but we were denied much of our cleaning deposit anyway.
Beware of these rentals.

My husband & I resided in a house which the renting contract was carried over into the services of Platinum Properties. Previous lease information could not be brought back from the previous landlord/property mgr. SOME damages out of our control were charged to us after moving out, totaling over $3k. Paid in full, PP continued to keep our account open, claiming they do not receive notifications when the account is paid in full resulting in pulling additional funds from our bank account and NSF charges on purchases we felt we had funds for. Documentation between PP & myself show they receive notifications when an account misses a payment (fees populate up to $100 each), but not when an account is paid in full. Monthly statements meant to be provided to me were only available every few months, making it difficult to manage the debt owed & paid to them. While office staff sounded sincere in their apologies for my inconveniences, continued issues pursued - they stated they had over 400 leases to manage. Ours was unique, implying that their processes have gaps & room for ways for them to make other withdrawals on residents accounts. $300 was unintentionally paid to PP from our bank account, along with over $150 in NSF charges lost to unexpected charges in our account. PP is aware, promised to cut a check immediately for the $300 & send out via USPS. Check never came b/c PP had reports to run & forgot to follow up with me because they were too busy with other tasks. I had to reach out to remind them. My bank account is overdrawn, preventing me to pay bills. My bank will not refund NSF charges pertaining to PP's lack of concern over mistakes and gaps in processes. I still have financial delays due to this ongoing issue.