Thank you for your recent letter regarding the complaint of our client, Z*** ***, submitted on 2/24/(Complaint ID 11154081)At Platinum Performance, we have a 100% Client Satisfaction Guarantee, and we'll make sure all of our clients are cared for to the highest standard, Our clients are the most important part of Platinum PerformanceOur team will do whatever it takes to ensure Platinum supplements are delivered accurately and timelyWe first received contact from Z [redacted] on 2/at 7:46pm and responded on 2/at 8:36amIn total a Platinum team member emailed him times since his initial requestWe strive to resolve all client concerns in a fast manner and recognize that the issue was open for longer than ideal because the specifics from the client were unclearNonetheless, we sent a complimentary replacement on Friday, February 26, for delivery on Saturday, February 27, His original order was also refunded in full and emailed him to follow up on the resolutionOn Saturday, February 27, at 9:46am, Z [redacted] placed another order on our website for $Please let us know if there is anything more you need from us in order to resolve this caseThank you, H [redacted]
Thank you for your recent letter regarding the complaint of our client, Z*** ***, submitted on 2/24/(Complaint ID 11154081)At Platinum Performance, we have a 100% Client Satisfaction Guarantee, and we'll make sure all of our clients are cared for to the highest standard, Our clients are the most important part of Platinum PerformanceOur team will do whatever it takes to ensure Platinum supplements are delivered accurately and timelyWe first received contact from Z [redacted] on 2/at 7:46pm and responded on 2/at 8:36amIn total a Platinum team member emailed him times since his initial requestWe strive to resolve all client concerns in a fast manner and recognize that the issue was open for longer than ideal because the specifics from the client were unclearNonetheless, we sent a complimentary replacement on Friday, February 26, for delivery on Saturday, February 27, His original order was also refunded in full and emailed him to follow up on the resolutionOn Saturday, February 27, at 9:46am, Z [redacted] placed another order on our website for $Please let us know if there is anything more you need from us in order to resolve this caseThank you, H [redacted]