Plated

Please allow me to introduce myselfMy name is Daryl U*** and I am the Director of Customer Experience at PlatedWe are in receipt of Revdex.com
Complaint ***Plated places the highest priority on user experience and our dedicated customer service team works hard to make sure any concerns are addressed to the best of our abilityUnfortunately, we do not have a record of the call *** *** references in his letterOur gift cards are subject to terms of purchase outlined in our Terms and Conditions: ***For the convenience of our customers, these same terms of purchase are available directly from our gift card page: ***Per Plated’s gift card terms of purchase, you must have a valid account with Plated in order to redeem a Gift Card and that includes submission of a credit card numberCustomers that redeem gift cards are under no obligation to continue their Plated subscription and may cancel according to our Terms and Conditions at least six days before their next scheduled delivery dateWe are more than happy to work with *** *** directly to address any additional questions or concerns he may have about taking advantage of his Plated gift cardSincerely, *** *** Director of CX Cheers! huston customer experience lead *** | *** | *** | *** | *** Now there's an even easier way to plan your dinnerGet the Plated App for ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** We are in receipt of the Revdex.com complaint #*** regarding *** ***n We do see that a $refund was issued to ** *** on 07/**/Please lets us know if you have any additional questions. Regards,Daryl
U*** CX DirectorPlated Please do not hesitate to reach out with any further questionsTell us why here

Dear *** ***We are in receipt of Revdex.com Complaint # ***As per the customers request, we have gone ahead and removed the mailing address from our mailing listPlease lets us know if there are any questions or concerns that we could help with. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you!
Sincerely,
* * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved The business has explained the policy more clearly and issued a
refund
Sincerely, *** ***

To Whom It May Concern: As we said earlier, we have checked our records and can confirm that the email addressthis individual used to contactus is not in our database, so we manually unsubscribed the address Below please find the unsubscribe link that is currently used in our e-mail footer *** Please let us know if you need further information. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business did not address my concern and did not make it clear whether they were processing the refund or not instead merely stated that they "received the complaint".  They need to review their records as well as the phone conversation made on the date of the delivery.  They are incorrect in that I changed my address several days after the delivery.  If you listen to the recording it is clear that I stated that my address had been previously changed but their system did not correctly maintain this new address and instead reverted back to my old address.  Their customer service agent then told me to change my address again which I did on the website after the call was over.  Their records should clearly show this.  It is becoming very clear that they are treating me like I am trying to pull something off and my complaint is not being treated as being honest.  As a long time customer this is extremely disappointing.  Even more so given the fact that they give away many free boxes to get new customers but are not willing to refund me in order to keep me as a customer because their system created a problem.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Team, We are in receipt of the BetterBusinessBureau claim ID #[redacted] regarding ** [redacted] concern with redeeming a gift card. Plated is a subscription based business and requires a credit card on file to setup an account. Unfortunately we would not be able to redeem this...

gift card without a credit card on file. However, as a one time courtesy we have gone ahead and cancelled the gift card [redacted] and refunded the $54.00 back to the credit card used for purchase.Please don't hesitate to reach out with any further questions. Daryl U[redacted]CX DirectorPlated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] P.S.  I will confirm that the purchaser's credit card is credited back.  Thank you so much for your assistance.

Please allow me to introduce myself. My name is Daryl U[redacted] and I am the Director of Customer Experience at Plated. We are in receipt of Revdex.com Complaint [redacted]. Plated places the highest priority on user experience and our dedicated customer service team works hard to make sure...

any concerns are addressed to the best of our ability. Unfortunately, we do not have a record of the call [redacted] references in his letter. Our gift cards are subject to terms of purchase outlined in our Terms and Conditions: [redacted]. For the convenience of our customers, these same terms of purchase are available directly from our gift card page: [redacted]. Per Plated’s gift card terms of purchase, you must have a valid account with Plated in order to redeem a Gift Card and that includes submission of a credit card number. Customers that redeem gift cards are under no obligation to continue their Plated subscription and may cancel according to our Terms and Conditions at least six days before their next scheduled delivery date. We are more than happy to work with [redacted] directly to address any additional questions or concerns he may have about taking advantage of his Plated gift card. Sincerely, [redacted] Director of CX Cheers! huston customer experience lead [redacted] | [redacted] | [redacted] | [redacted] | [redacted] Now there's an even easier way to plan your dinner. Get the Plated App for [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have responded to the business, multiple times, and have had hit or miss responses back. At one point, after going back and forth for at least a week, I attached a screenshot of the website error I was receiving and said that if they can't figure out what was wrong, that I'd like a refund. I responded 2 times without receiving any communication back from Plated about getting a refund. It's awfully convenient for them to respond now that I have exceeded the 90 day transaction rule they have. I have copies of all emails sent and received back from the business if proof is needed.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]:Please allow me to introduce myself.  My name is [redacted] and I am the Director of Customer Experience at Plated.  We are in receipt of Revdex.com Complaint #[redacted].  Plated places the highest priority on user experience and our dedicated customer service...

team works hard to make sure any concerns are addressed to the best of our ability. Thank you for notifying us of this issue and we will reach out to [redacted] to resolve the matter directly with him.  Do not hesitate to contact me with any further questions.Best regards,[redacted]

Team, As a one time customer courtesy, we have gone ahead and processed a $ 72.00 refund fo[redacted] to the card on file. This amount should reflect on [redacted]'s statement in the next 5 to 7 business days.Please feel free to reach out with any additional questions or concerns. Daryl U[redacted]CX DirectorPlated

Team, We are in receipt of the BetterBusinessBureau claim ID [redacted]  regarding [redacted] request for $ 36.00 refund. As a customer courtesy to [redacted] we processed a refund of $ 36.00 and informed [redacted] of the same.Please do not hesitate to...

reach out with any further questions.[redacted]

Team, We are in receipt of the BetterBusinessBureau claim ID [redacted] regarding [redacted] request for a $ 72.00 refund.We do have record of [redacted] updating his delivery address on 03/**/17, while the box in question was delivered on 02/**/17. Please do not...

hesitate to reach out with any further questions. Daryl U[redacted]CX DirectorPlated

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hi folks.. I want to confirm that you have removed my PARENTS address.. not mine which is at the top of this.  My parents address is:  [redacted]  [redacted]
I do appreciate it. I like Plated but never appreciate non-requested mailings to family members in my name.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
** [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The email address for my account is: [redacted].
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]