Plarium Michigan Studio Reviews (%countItem)
Plarium Michigan Studio Rating
Address: 8075 Creekside Dr STE 240, Portage, Michigan, United States, 49024-6303
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lost items due to their two month long glitch and bugs they had
I have purchased deals on stormfall consistently. in some of the deals I got spies. Even some spies That are extremely hard to get. I never use spies for anything besides protecting my castle so over time I saved them up. because of their two month glitch I lost half my spies into a single battleground. I tried to get a hold of support and all I got were automated messages that went no where and closing my tickets. Then the same thing happened again but instead of loosing spies to a battleground I lost them in a single pvp battle. I tried to get a hold of support and again it went no where. In one of their emails they admitted it was their fault and when I confronted them on it they never got back to me. getting a hold of support is a joke.
I'm a level 99 on the game and have played the game for a few years now. I have never used my spies for anything else besides protecting my castle. now I have no spies which is several hundred dollars worth of deals lost because of their glitched game. I have a s10/ the latest smart phone and extremely good internet service so I know it wasn't on my end.
I want all of my spies back. that's it, nothing more
Hello,
We apologize for any inconvenience this situation may have caused you.
We've reviewed the reported case by checking our server records and the screenshots you sent to us previously. The losses you sustained were not caused by any server errors on our side. Your units were defeated within the regular gameplay.
Anyway, we appreciate you as our long-time player, so we've returned 1123 units on your game account that is 25% of your losses.
For further assistance, you are welcome to contact our support team.
I am filing a complaint on Plarium for their deceitful practices. They have child gambling with ***"***" promise updates and never see+more
*s common being the worst type then uncommon, rare, epic, and ***
this company is very very tricky...I myself have been tricked by them. I had my*** bill linked to my google play purchases so I went and applied for plarium's game membership for the game"raid shadow legends" and later decided to cancel the membership. anyways later that month I recieved a charge that google did not pick up or*** until I had advised them to take a look because I suddenly could not purchase anything "$80 limit reached" first week of the month ***...*** noticed that the company plarium raid shadow legends billed me for around 79 dollars in tax. we had this refunded and reported them in hopes for an investigation..anyways their poor practices continue with them *** characters after people have spend hundreds of dollars on leveling this character and keep in mind the game is constricted by energy so you cant do anything without it and you only get around 120 energy every 12 hours and last you about 8 matches and that gets you maybe 100k xp or so when leveling a*** from 1-30 then 1-40 and 1-50 and one last time to 1-60 with all 6 stars accended it basically takes you hundreds of dollars and still many many many days...yet they are going to *** her because she is quote "Unfortunately, we noticed a number of issues with her performance recently. *** was always meant to be a powerful ***, however, when it comes to ***, she is outperforming too many *** and ***s that should be performing the same role as her" by the way...most people can spend thousands of dollars on this game and still not receive a ***...the chances with their ***"***" are so extremely low...I also believe they are fixed...they too often give you the same champ...there are many *** videos and *** post with this as proof..this company is out to steal peoples money with the least amount of customer appreciation or interest...they promised updates the the gameplay around a year ago, like faction wars..also this weird locked tower that has been there sense they released the game...they promised these updates would arrive soon month and months ago and still never see or hear about them...only updates we see is to encourage more purchases like new *** and epic champs as well as *** exsisting rare champs to make you want to pay more money for a chance of a better champ...then everytime you run out of energy they shove an in game ad in your face saying buy energy for real money now!!!! 20 bucks!!!! or if you get a new champ with a shard they shove an ad in your face again saying buy theses potions to accend your*** quickly!!! 50 bucks!!!!!! you log in and they throw shard packs at you for 5-100 dollars depending on how much you spend not as a flat offer...this company is deceptive...it has no age restriction as well and is very suceptable to children because of the constant ads and gambling aspects on ***..so here are the rates of
ancient *** 91.5% chance for rare champ/ 8.0% chance for epic/ 0.5% chance for ***
void ***- 93.6% chance for rare/ 6.0% for epic/ 0.4% for ***.
sacred ***(insainly rare to come by only obtained by purchases same with void ***) 94.0% for epic champ/ 6.0% for *** champ.
I have bought over 7 sacred *** and earned around 6 within 2 different account as well as around 15 void *** and over 100 ancient shard. I have only recieved one *** champ per account and that was from a free shard obtained by played the game for around 2 weeks or so. most people only have 1 *** id say about 95% or more players only have one. I think this is because they control the market and fix the numbers...the rates themselves are poor but even with poor numbers people seems to not get lucky at all.
i wish for this business to be audited and be check for all their deceitful practices in hopes they become a better company who caters to their customers instead of stealing from them. i even would go as far as to say we all get massive compensation for their deceitful practices and thieving from their most loyal of customers like myself however im severely fed up and want justice in what ever form it may take.
Via Revdex.com Documents Loading System
- Without Prejudice -
Dear Sir/Madam,
Re: Complaint of *** number *** ("the Complaint")
We write with reference to Complaint of *** (the "User") filed with the Revdex.com on July 12, 2019 (the "Complaint") and sent to Plarium Michigan Studio in Portage, Michigan ("Plarium Michigan") on July 15, 2019.
We acknowledge the receipt of the Complaint filed by the User and we are hereby providing our answer and position on the issue.
As a preliminary comment, we would like to point out that Plarium Michigan does not operate the game *** ("***"), which is subject to the Complaint, and therefore is not the correct address for servicing complaints relating to games owned by *** ("Plarium"). Notwithstanding the foregoing, we will provide Plarium's answer in this letter below.
The User claims in his Complaint that Plarium is engaging in deceitful practices, by referring to a certain charge of tax that was made from the User in the game; to the limited possibility for players to receive a l*** and by insinuating that the chances of the *** "are fixed". Additionally, the User is raising allegations about lack of age restriction.
We wish to address the above-mentioned claims raised in the Complaint:
1. First, we wish to reject entirely the User's allegations that Plarium is engaging in deceitful practices.
2. The User is basing this allegation on a certain amount of USD 79 that was wrongly charged as a tax by Plarium.After a further check with Plarium's Support Team, the total amount spent by the User in *** is actually of $45.95 (which includes a $3.89 tax applied by the Play Store to purchases) and not $79 as claimed by the User. Additionally, there is no trace of any complaint from the User to Plarium's Support Team regarding a wrong tax levy that would have justify a refund from Plarium. Accordingly, this claim is irrelevant and can not substantiate a claim of deceptive practices.
3. The User further bases his Complaint of deceptive practices on the chances of the *** being low or even "fixed" and having a gambling aspect.
4. These claims should be rejected as well. All the information about the chances of summoning a certain type of *** through a *** are known to the player prior to purchasing the *** and they are certainly not "fixed".
5. For the sake of clarification, players of *** collect ***s to participate in battles. In order to get a ***, the player summons them using a ***. Each *** summons one random *** from a group of indicated rarities. *** can also be obtained by winning them in events, challenges, gameplay modes, as well as by purchasing them. All the *** collected by the player are available in the Summoning Portal Building.
6. The probabilities of the *** summoning are displayed in *** and can be easily viewed by all players by tapping the "i" ("information") button right next to the proposed *** in the Summoning Portal Building. A Table will appear and will display the following probabilities:
6.1. For a "***" Type, the chances will be: 74.2% to get a Common ***, 24.4 % for an Uncommon *** and 1.4% to get a Rare *** and no chance to get an epic of ***.
6.2. For a "Ancient ***" Type, the chances will be: No chance to get a Common or Uncommon ***, 91.5% to get a Rare ***, 8.0% to get an Epic *** and 0.5% to get a ***.
6.3. For a "Void ***" Type, the chances will be: No chance to get a Common or Uncommon ***, 93.6% to get a Rare ***, 6.0% to get an Epic *** and 0.4% to get a ***.
6.4. For a "Sacred ***" Type, the chances will be: No chance to get a Common, Uncommon or Rare ***, 94.0% to get an Epic *** and 6.0% to get a ***.
7. This table clearly displays the *** Summoning Chances. On the left-hand side, the table provides the types of *** (***, Ancient, Void and Sacred) and on the right-hand side, the table displays the rarity of the ***s (Common, Uncommon, Rare, Epic and ***), and the odds of summoning a certain kind of rarity depending on the type of ***.
8. Once a player summons a ***, the game server will randomly generate a type of *** (Common, Uncommon, Rare, Epic and ***), according to the probabilities displayed in the table. Once the system has generated the type of ***, all eligible ***s within that type will have the same probability of appearing.
9. It is even clear from the Complaint itself that the User was aware of the probabilities of the types of ***s that can be summoned by the ***. The User is reciting in his Complaint the exact probabilities of the ***, as displayed in the Summoning Portal Building of *** exposed under Section 6 here above. Hence, when purchasing the different shards mentioned in his Complaint, the User knew the exact probabilities that apply to such *** and made an informed decision when purchasing them.
10. In addition, it is important to point out that the *** can be summoned by the players in ***, without any need to purchase them. *** allows the player to receive ***, solely by progressing in ***. Indeed, the User is clearly referring in the Complaint to the fact that he managed to receive a *** in each of his two accounts on ***, and this solely by playing for two weeks without any purchase.
11. We also reject the claim of the User according to which Plarium delayed Game's updates that were promised for "over a year" or "month and months ago" by Plarium.
12. *** "Raid: ***" was launched only 5 months ago, in March 2019. Therefore, the claim of the User is not correct and technically impossible. However, we would like to point out that a roadmap on ***'s upcoming features will be published in the near future by Plarium.
13. Finally, we wish to address the claim of the User according to which *** does not contain any age restriction. Plarium's Terms of Use clearly indicates that individuals under the age of 13 are not allowed to create an account on Plarium's Games. In addition, Plarium's Privacy Policy specifically states that Plarium's services are not intended for children under the age of 13.
14. Considering the above, you will understand that we cannot accept the User's request to receive a compensation.
15. Nevertheless, as the experience of our players is extremely important to us, our Support Team would be happy to contact the Consumer in the following days to see if we can relieve the Consumer de-satisfaction.
16. We aim to provide the best services to our players and we hope that this letter answers the Complaint and resolve the issue encountered during the User's game experience. Our Support Team will stay available may the User have any additional queries.
(The consumer indicated he/she DID NOT accept the response from the business.)
This company will lie to cober any of their tracks. I will speak with *** to release their records so I may proceed with this complaint to prove the illegal tax charge that was applied to my *** account from plarium via only tax. So it did not show up on *** as a purchase because once again I didn't purchase.
Plarium is a rip off and should be shut down. You pay money to aquire equipment and items and they literally steal them from you. You are forced to spend more money or not play the game for over a week until they fix the problem. They deliberately cause problems for players in order to make them spend more money to continue playing. This company should be investigated and shut down.
Dear ***,
Thank you for your feedback.
We're sorry to hear that you're unhappy with our game. We have seen your requests to our Support Team. Your last request *** includes complaining about running the game. We have investigated it again and want to tell you that all game servers worked smoothly without any problems. It means that there were not any problems with the game at this period. To avoid any problems with the game running, we advise you to use the Wi-Fi connection. Also in the request, you mentioned the issue about the disappeared equipment. In any case, our Team investigates all requests using logs that include all player's actions. We have checked all actions with the equipment that was mentioned in the request and added to your account all the gems and lost equipment that we have found. We can check this issue again if you send another request to our Team and specify the names of other gems missed.
SEVERAL TIMES ITEMS MADE PURCHASES IN THE *** GAME & MULTIPLE TIMES LOST ITEMS@PURCHASE DUE TO YOUR UPDATES,SOLUTION DEFLECTED
MULTIPLE TIMES I HAVE MADE PURCHASES FROM YOUR GAME TO SUPPORT PURCHASING AN ITEM AND AT EVERY UPDATE, THERE HAVE ALWAYS BEEN DISAPPEARANCES OF ITEMS AND AT EVERY TURN, NO SOLUTION IS OFFERED. THUS FAR, I HAVE SUBMITTED THE FOLLOWING CASE NUMBERS: ***, ***, *** AND
BASED ON THE LACK OF CUSTOMER SERVICE SUPPORT OR RESOLUTION, I NO LONGER HAVE A DESIRE TO CONTINUE PLAYING YOUR GAME AND HAVE NOT SINCE APRIL EVEN LOSING MY CLAN. THE ONLY THING I WANT IS TO BE CREDITED FOR MY PURCHASES TO-DATE, WHICH HAVE BEEN STOLEN FROM YOU BY THE THIEVERY OF ITEMS DUE TO NEVER CREDITING.
Dear ***,
We truly sorry that you have such a negative impression about your request to our Support Team. We want to clarify which questions you have in the *** game. We have checked all you requests that you have mentioned here and want to tell that all of them were investigated in full. In your request #*** you have asked about missing items in the game. The request was about the legendary Falcon Figurine amulet with the gems and the epic Inlaid Belt. The epic Inlaid Belt was credited to your account on 12th April 2019. The legendary Falcon Figurine amulet, Emerald, Peridot, Topaz gems and Wisdom rune were credited to your account on 18th April 2019.
In your request #*** you have asked about the purchase that was made on 15th February 2019. This purchase was credited to your account correctly on the same day and included:
4 670 000 - Gold
1 000 - Item - Charm of Sibba the Bloody
1 000 - Item - Charm of Inga the Wise
100 - Item - 10-Minute Building Speed-up, 35%
40 000 - Item - 250,000 Food
20 000 - Item - 1,000,000 Food
40 000 - Item - 250,000 Lumber
20 000 - Item - 750,000 Lumber
40 000 - Item - 250,000 Iron
20 000 - Item - 750,000 Iron
40 000 - Item - 250,000 Stone
20 000 - Item - 750,000 Stone
The contents of the package was specified in our answer on 16th February 2019.
And in your request #*** on 28th May 2019 you have mentioned that you haven't received the answer to your request #***. We answered the next day that all your stuff were correctly credited to your account.
If you have any additional questions, please feel free to contact us any time and we will help you. It is very important to us to keep our players satisfied with our game and service.
I can charge back...This company sucks. They only want your $, Depraved millionaires.
PLARIUM BACK IN 2016 OR 2017 PUT MY ITEMS OF RUBBIS FROM GAME TO -16000, KNOW THEY R DOING ACTUALLY THE SAME THING TODAY 3.19.2019 AND THEY WOULD IGNORE MY EVIDENCE, THE DID THE EXACT THING BACK TWO YEARS AGO.
Other (requires explanation) TO TAKE OUT THE NEGATIVE RUBBIES AND PUT THEM BACK TO THE POSITIVE THE WAY IT IS SUPPOSE TO BE.
Hello,
We apologize for any inconvenience this situation may have caused you.
Please be informed that a game balance could turn negative only if some of the purchases a user previously made in the game were reversed. In such cases, funds are sent back to the source of the payment. Correspondingly, the service is considered to be unpaid and the Rubies previously added are deducted from the balance in the game.
We recommend that you check your *** payment history and verify whether there are any reversed transactions.
For further assistance, you are welcome to contact our support team.
(The consumer indicated he/she DID NOT accept the response from the business.)
I purchase a $9.99 and then I purchased a $49.99 package, and then plarium or *** charge the same card for $51, I got in touch with my bank and filed a dispute and the bank agreed with me and gave me back my $51.00. so I believe plarium did not like that so the put my items account in the negative to get more money out of me!
4
Made several purchases and did not receive all items described in pack. Only one pack was complete
I have had many conversations with this company given them receipts and pictures of the packs. They keep telling me I recieved everything but I clearly didn't when after looking through all my items specific ones that I really needed were not there they refused to take any responsibility and refused to refund my money or give the missing items I have given them many chances to make it right but they wont and have horrible customer service
I want all the money back I have spent or all the packs resent to my account except the gold only pack because I got that in full. The two 19.99 packs i have filed on and the one 49.99. I think at this point to reissue those packs is the least this company could do.
Dear ***.
You contacted us 3 times and your tickets were registered with the following numbers: ***, ***. According to our rules/policies we provide the transaction details after receiving purchase receipts. In your emails you sent 3 receipts
- 19,99 on 6.02.19
- 19,99 on 15.02.19
- 19,99 on 15.02.19
Based on these receipts, we sent all information about the in-game valuables you got from the packs.In this case we will consider your case favourably and give you the contents of all 12 purchases you made even though there are no receipts for them.
9,99 USD "Double Supremacy!"
Credited on 03.02.2019 at 02:00:54, UTC+0. Contained:
760 000 - Gold
120 - Item - Coal
320 - Item - Scrolls
2 - Item - 24-Hour Disguise
60 - Item - Guard Payoff
3 - Item - 10-Minute Knowledge Upgrade Speed-up, 35%
3 - Item - 10-Minute Warrior Training Speed-up, 35%
3 - Item - 10-Minute Building Speed-up, 35%
1 - Item - Second Craftsman, 7 Days
1 - Item - Prophet, 7 Days
1 - Item - 7-Day VIP Status Activation
8 - Item - 5,000 VIP Points
8 - Item - Memory Points 5,000
16 - Item - Hero Set activation
2 400 - Item - Hero's Energy 100
1 200 - Item - Hero's Energy 200
80 - Item - 3,000,000 Food
160 - Item - 1,500,000 Lumber
160 - Item - 1,500,000 Iron
160 - Item - 1,500,000 Stone
320 - Item - 750,000 Silver
20 - Item - 24-Hour Boost
28 - Item - 15-Hour Boost
60 - Item - 8-Hour Boost
40 - Item - Personal Task Refresher
40 - Item - Clan Task Refresher
40 - Item - Premium Task Refresher
9,99 USD "Boosts and Resources for a Great Jarl"
Credited on 04.02.2019 at 08:32:09, UTC+0. Contained:
102 000 - Gold
4 - Item - 10-Minute Knowledge Upgrade Speed-up, 35%
4 - Item - 10-Minute Building Speed-up, 35%
4 - Item - 10-Minute Warrior Training Speed-up, 35%
990 - Item - 250,000 Food
990 - Item - 250,000 Lumber
990 - Item - 250,000 Stone
990 - Item - 250,000 Iron
3 - Item - 3-Day Boost
9 - Item - 24-Hour Boost
18 - Item - 15-Hour Boost
22 - Item - 8-Hour Boost
45 - Item - 3-Hour Boost
63 - Item - 1-Hour Boost
90 - Item - Personal Task Refresher
90 - Item - Clan Task Refresher
90 - Item - Premium Task Refresher
"Boosts and Resources for a Great Jarl"
Credited on 04.02.2019 UTC+0 at 23:36:04 for 19,99 USD . Contained:
243 500 - Gold
6 - Item - 10-Minute Knowledge Upgrade Speed-up, 35%
6 - Item - 10-Minute Building Speed-up, 35%
6 - Item - 10-Minute Warrior Training Speed-up, 35%
2 100 - Item - 250,000 Food
2 100 - Item - 250,000 Lumber
2 100 - Item - 250,000 Stone
2 100 - Item - 250,000 Iron
8 - Item - 3-Day Boost
15 - Item - 24-Hour Boost
35 - Item - 15-Hour Boost
40 - Item - 8-Hour Boost
80 - Item - 3-Hour Boost
140 - Item - 1-Hour Boost
130 - Item - Personal Task Refresher
130 - Item - Clan Task Refresher
130 - Item - Premium Task Refresher
19,99 USD "Mega Sale! Boosts and Resources"
Credited on 05.02.2019 at 06:03:47, UTC+0. Contained:
262 000 - Gold
7 - Item - 10-Minute Knowledge Upgrade Speed-up, 35%
7 - Item - 10-Minute Building Speed-up, 35%
7 - Item - 10-Minute Warrior Training Speed-up, 35%
3 000 - Item - 250,000 Food
3 000 - Item - 250,000 Lumber
3 000 - Item - 250,000 Stone
3 000 - Item - 250,000 Iron
15 - Item - 3-Day Boost
40 - Item - 24-Hour Boost
70 - Item - 15-Hour Boost
80 - Item - 8-Hour Boost
180 - Item - 3-Hour Boost
200 - Item - 1-Hour Boost
180 - Item - Personal Task Refresher
180 - Item - Clan Task Refresher
180 - Item - Premium Task Refresher
19,99 USD "Inga the Wise's Best Set"
Credited on 05.02.2019 at 06:16:53, UTC+0. Contained:
283 000 - Gold
115 - Item - Charm of Inga the Wise
4 - Item - 1-Hour Increased Shaman's Offense, 20%
35 - Item - Marching Speed-up of 75%
350 - Item - Shaman's Power 200
200 - Item - Shaman's Power 500
25 - Item - Shaman's Power 1,000
7 - Item - 10-Minute Knowledge Upgrade Speed-up, 35%
7 - Item - 10-Minute Warrior Training Speed-up, 35%
5 - Item - 7-Day Boost
10 - Item - 3-Day Boost
25 - Item - 24-Hour Boost
40 - Item - 15-Hour Boost
100 - Item - 8-Hour Boost
200 - Item - 3-Hour Boost
300 - Item - 1-Hour Boost
19,99 USD "Top Stronghold -- Top Clan"
Credited on 06.02.2019 at 13:30:29, UTC+0. Contained:
291 000 - Gold
2 000 - Item - Scrolls
50 - Item - Coal
4 - Item - 7-Day Stronghold Boost
10 - Item - 3-Day Stronghold Boost
20 - Item - 24-Hour Stronghold Boost
35 - Item - 15-Hour Stronghold Boost
75 - Item - 8-Hour Stronghold Boost
120 - Item - 3-Hour Stronghold Boost
200 - Item - 1-Hour Stronghold Boost
120 - Item - Clan Task Refresher
19,99 USD "Discounts! Boosts for You and Clan"
Credited on 14.02.2019 at 01:40:02, UTC+0. Contained:
345 000 - Gold
20 - Item - 3-Day Stronghold Boost
20 - Item - 24-Hour Stronghold Boost
20 - Item - 15-Hour Stronghold Boost
100 - Item - 8-Hour Stronghold Boost
100 - Item - 3-Hour Stronghold Boost
40 - Item - 3-Day Boost
100 - Item - 24-Hour Boost
100 - Item - 15-Hour Boost
100 - Item - 8-Hour Boost
100 - Item - 3-Hour Boost
19,99 USD "Sale! Love and Win"
Credited on 14.02.2019 at 07:28:54, UTC+0. Contained:
1 217 000 - Gold
250 - Item - Charm of Elsa the Nomad
250 - Item - Charm of Baggi the Big
25 - Item - 10-Minute Knowledge Upgrade Speed-up, 35%
25 000 - Item - 25,000 Silver
25 000 - Item - 100,000 Silver
13 000 - Item - 300,000 Silver
10 000 - Item - 750,000 Silver
15 - Item - 7-Day Boost
25 - Item - 3-Day Boost
50 - Item - 24-Hour Boost
100 - Item - 15-Hour Boost
250 - Item - 8-Hour Boost
150 - Item - Personal Task Refresher
150 - Item - Clan Task Refresher
150 - Item - Premium Task Refreshe
19,99 USD "Sale! A Pack You'll Love"
Credited on 15.02.2019 at 07:41:42, UTC+0. Contained:
8 790 000 - Gold
19,99 USD "Menace of the Invaders!"
Credited on 15.02.2019 at 07:43:09, UTC+0. Contained:
345 000 - Gold
12 - Item - 1-Hour Increased Hero's Offense, 20%
12 - Item - Memory Points 5,000
12 - Item - Hero Set activation
600 - Item - Hero's Energy 100
300 - Item - Hero's Energy 200
240 - Item - Hero's Energy 500
180 - Item - Hero's Energy 1,000
144 - Item - 1,000,000 Food
192 - Item - 750,000 Lumber
192 - Item - 750,000 Iron
192 - Item - 750,000 Stone
192 - Item - 300,000 Silver
36 - Item - 24-Hour Boost
48 - Item - 15-Hour Boost
60 - Item - 8-Hour Boost
60 - Item - 3-Hour Boost
36 - Item - Personal Task Refresher
36 - Item - Clan Task Refresher
36 - Item - Premium Task Refresher
36 - Item - Relocation
19,99 USD "Inga the Wise's Best Set"
Credited on 16.02.2019 at 10:48:58, UTC+0. Contained:
291 000 - Gold
115 - Item - Charm of Inga the Wise
4 - Item - 1-Hour Increased Shaman's Offense, 20%
35 - Item - Marching Speed-up of 75%
350 - Item - Shaman's Power 200
200 - Item - Shaman's Power 500
25 - Item - Shaman's Power 1,000
7 - Item - 10-Minute Knowledge Upgrade Speed-up, 35%
7 - Item - 10-Minute Warrior Training Speed-up, 35%
5 - Item - 7-Day Boost
10 - Item - 3-Day Boost
25 - Item - 24-Hour Boost
40 - Item - 15-Hour Boost
100 - Item - 8-Hour Boost
200 - Item - 3-Hour Boost
300 - Item - 1-Hour Boost
49,99 USD "Inga the Wise's Best Set"
Credited on 16.02.2019 at 11:07:05, UTC+0. Contained:
694 000 - Gold
220 - Item - Charm of Inga the Wise
5 - Item - 1-Hour Increased Shaman's Offense, 20%
45 - Item - Marching Speed-up of 75%
450 - Item - Shaman's Power 200
350 - Item - Shaman's Power 500
150 - Item - Shaman's Power 1,000
12 - Item - 10-Minute Knowledge Upgrade Speed-up, 35%
12 - Item - 10-Minute Warrior Training Speed-up, 35%
10 - Item - 7-Day Boost
20 - Item - 3-Day Boost
50 - Item - 24-Hour Boost
100 - Item - 15-Hour Boost
150 - Item - 8-Hour Boost
350 - Item - 3-Hour Boost
400 - Item - 1-Hour Boost
If we have listed not all purchases you made, please send us the whole purchase history. For *** you can use the following link: ***
Thank you for your feedback and we hope that we have helped you to clarify the situation.
(The consumer indicated he/she DID NOT accept the response from the business.)
In one of their responses they claimed that I used 2 boosts before the purchase date. So how is it possible I received them and used them before I purchased them.
Dear, ***. Please specify a ticket number where you got such reply. In all 3 tickets we see that you had concerns about not having received the "Double Supremacy!"package, although in our previous reply we provided you with a complete purchase history, where you could find info that the pack was credited to your game account on 03.02.2019 at 02:00:54, UTC+0. Please note that the time is shown in UTC+0. this means that you need to convert it to Ohio time zone, which is UTC-5. If you can't recall the ticket number, please give us more details by replying to this email. Best regards, Plarium Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I still know I didn't not receive everything but I was refunded by ***. So I do not except there response but I am happy I got my money back
I was double charged for a product that I only purchased one of. I asked for a refund, and instead they just gave me the product in-game a second time
In the *** app, I purchased a bank offer of $10 for 4.6 million in-game currency. I was charged $20 for this transaction, but only received 4.6 million of in game currency. I felt I was robbed of the extra $10, and emailed Plarium support asking for a refund. I sent screenshots of my receipt and they agreed that I was indeed double charged for the bank offer. However, instead of refundinge the extra $10, they simply gave me a second copy of the offer in-game. I never wanted the second copy and certainly did not consent to them taking the extra $10 from my bank account, and not giving it back. I have been robbed by this company and I am NOT happy. I've heard many other horror stories from other players. This needs to stop. Plarium is not a game studio. They are thieves.
I would like my $20 refunded immediately. I will most likely delete the app from my phone after the refund is received.
Dear ***,
In your ticket registered with the number ***, we replied that all transactions are processed via a payment system. In this case it's ***. You indeed had 2 transactions, one of which was credited incorrectly. This happens very rarely and we, in our turn, try to solve this issue as soon as possible and credit the package to the user's account. Unfortunately, all questions regarding the money should be addressed to the payment system. As we stated earlier to ***. We are really sorry you faced this situation and hope that it's won't leave a negative impression from our game on you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't think it's right for a company to be able to collect money from consumers, even double charge them without permission, and claim that they are not responsible and have no control over the situation. If that is true, it's not right and I think it's a cop out to avoid financial responsibility for poorly written code. If it's a lie, then this business is scamming people out of their money. Either way I don't see how you can accept money from people, then not provide them with a service, and tell them that you can't refund the money. It just doesn't make sense whatsoever, and I've never heard of a company operating like this.
Dear ***,
We understand your concern and want to emphasize that there's no double charging in this case. You bought the first package on 14.02.2019 at 21:18:48, UTC+0. Unfortunatelly, there was the situation which we were talking about, where the pack wasn't credited to your account. Then on 14.02.2019 at 21:21:34, UTC+0 you made another purchase and it was successfully added to your account. So we didn't charge you twice for one package. There were 2 packs for 9,99 USD, one of which wasn't credited. As we mentioned earlier, it's the payment system that handles all transactions, moreover, according to the *** policy, all payment questions are regulated between a user and ***. Also note, that *** doesn't say that the developer can refund your money. In case of a refused refund, apple asks the user to contact the developer to solve the issue. We on our end did everything to resolve the issue. We credited that package wasn't added to your account. We're really sorry that you faced this situation and want to assure you that we want to help our users the best way we can.
Wrongful accusation of violation of Terms of Use without any evidence of violation and refused to refund
Plarium wrongfully accused me and provided no evidence of why my account was frozen for the violation for online app, ***. The account was closed since February 11, 2019.
I have sent multiple tech support ticket and all have been closed without any concrete explanations, except kept indicating that my account made illegal purchases. I have tried to explain in my support tickets and in emails that all my purchases are legit and can be verified by *** and *** support had verified each and every single one. But these have all fell on deaf ears. Plarium tech support has been non-responsive and unwilling to do more work to investigate possible false
fraud detection in the developers' programming models.
These are illegitimate business practices to wrongfully accuse honest paying customers, ban their accounts for no clear explanations and evidence of exactly how the violation occurred, and unable to get refunds for money spent. All my purchases have been done through *** and have been verified by *** directly. I did not do whatever I was accused of and,
on top of that, I have no idea what it is being referred to--let alone making what is referred to as "illegal purchases". This is not the way of how business should be conducted and treating honest paying customers as criminals.
In addition, Plarium server is supposed to be secure, but yet they are claiming fraudulent methods happened. My question is how? If the purchases I made through *** are being considered "illegal" by Plarium then I do
not know what legal purchases should be.
The last few days have caused me more headaches and stress that I have never experienced in all the gaming years I have done. For a company this size, I am in shock of how I have been treated, disrespected, and given the runarounds to get answers and find out about what happened.
I have requested for a full refund for all of my purchases. *** has already been contacted and is requesting Plarium game support to comply with full refunds, but Plarium replied with the following message: As you violated the Terms of Use, we unfortunately cannot restore your account. Therefore we cannot help you in this situation. As also noted in our previous emails and Terms of Use, all in-app purchases are final and non-refundable. Please be more attentive in the game to prevent similar situations in future. Hope for your understanding and prudence.
As you can see, they provided no information about what and how the violation occur, but asked customer to be more "attentive" in the game.
15 orders to be refunded for a total of USD264.85: $19.99 package (***), USD19.99, GPA.***, Feb 5, 2019 $19.99 package (***), USD19.99, GPA***., Feb 5, 2019 $19.99 package (***), USD19.99, GPA.***, Jan 30, 2019 $19.99 package (***), USD19.99, GPA.***, Jan 30, 2019 $19.99 package (***), USD19.99, GPA.***, Jan 29, 2019 $19.99 package (***), USD19.99, GPA.***, Jan 28, 2019 $19.99 package (***), USD19.99, GPA.***, Jan 27, 2019 $19.99 package (***), USD19.99, GPA.***, Jan 27, 2019 $19.99 package (***), USD19.99, GPA.***, Jan 26, 2019 $19.99 package (***), USD19.99, GPA.***, Jan 26, 2019 $19.99 package (***), USD19.99, GPA.***, Jan 2, 2019 $19.99 package (***), USD19.99, GPA.***, Jan 1, 2019 $9.99 package (***), USD9.99, GPA.***, Jan 1, 2019 $9.99 package (***), USD9.99, GPA.***, Dec 30, 2018 $4.99 package (***), USD4.99, GPA.***, Dec 28, 2018 This list was generated by *** support to request Plarium for a full refund which Plarium has been refusing.
Selling known defective services, countless hours proving errors in videos, refuses to fix issues, refuses to refund, violates rights without regard.
Plarium knows of alot of issues, yet they always seem to come at the customers expense. After months of giving up to and over 4000 USD a month in support, I file a complaint about the severe imbalance on top of all the glitches, and my vip Martin tells me "If you dont want to buy something - just dont buy, No one forces you to." Wow talk about a slap in the face. That wasnt their attitude and statements before they got close to 50000 USD over the years, they say that now they have my money. No we dont really have a choice, at least one that doesnt carry consequences and devalues everything we got. So when I got right at 35 grand just this year alone vested in troops and build, its damaging to allow key players to keep getting incentives like on demand resurrection at revival event cost, but yet deny me, then same key players get the orange champions over, and over and over, I mean 8 to my 4 with same funds spent. Lets go even deeper, not just 8, but key cards like beacon offense, plus getting an enlighten on top of that. So that means means his 35000 USD spent is now close to 70000 USD when this boils out to combat. So I eat twice as much loses, heck theres nothing wrong with watching 10000 bucks in units go poof in seconds, they wouldnt be saying this if it was their money. Then after weeks of losing my free time to videoing and catching errors, I get called a liar, a clear violation of my rights, defamation of character. Then after seeing they are in the wrong apologize, real nice of them. Nothing still fixed, game is severely imbalanced, and when I have issues that need to be addressed being told by a customer rep. how I should spend my money is just taking it to far, and is unacceptable abuse. Already had to call the Michigan Attorney Generals office to get a personal injury attorney, this company will not learn anything until they pay out of pocket. If you want a company that acts nice and talks with respect until they get a heavy investment and your trapped, then shows their true colors, give them a try. I just wished someone had warned me of this before. They justify missing items, clear movements to a designation ending up some where else as the clients fault on a server controlled game, all proven in videos.
Im offering a peaceful resolution, Im sick of losing sleep and the stress this game has caused when you lose items or I lose wrongfully due to server errors. I have tried to work with this company, and best I get is customer reps telling me what I dont need to buy is just something you nor I will tolerate. You walk into walmart and buy 10 grand for something, its defective, and they dont fix it, dont refund, and tell you, you didnt have to buy it, would you accept that? I question if you wouldn't strike that person at that point, but this company sees no wrong in that. I have no issues eating the 1000's from past years, but this year I will request all of it back. This offer for refund is good until I retain a personal injury attorney. Once I have retained such, this offer is no longer valid and will be settled in court for the refund as well as the personal injuries with violations to my civil rights. Once an attorney has been retained, I will be filing with the federal trade commission as well for legal action, and possibly banning product in US.
Good afternoon!
Thank you for the feedback regarding this situation.
We have tried to check your compliant, but we can't do it without the details of the game you are referring to.
Please specify the project of our company you play and tell us your ID number, so we could investigate this situation.
You can post this information replying to this message on the website or write us at [email protected].
We assure you that we will thoroughly check this situation and provide you with the results.
We appreciate your cooperation and hope that this issue will be settled and the complaint closed upon reception of this letter.
(The consumer indicated he/she DID NOT accept the response from the business.)
Find it odd I got remarks about my report in game, so someone there has been reading them. Anyway game is Stormfall Age of Wars, character is Deathlock. As for support this complaints been going on for months, nothing has been resolved, and finally your vip rep decided to smart off and tell me it was my choice to pay for this. It was my choice to pay for it, not my choice for its being defective, not working correctly, giving unfair benefits to other vips, then mysteriously other vips with less money in game with double the orange champions doubling their investments value. Ive been degraded, wrongfully accused of faking a video, later apologized for. I do not get to enjoy my investment, but spend countless hours doing videos to catch the multitude of bugs and errors. My repayment is other vips mysteriously having double the primary champions, not counting they get multiples of key players. I cant even play like this anymore, Im not sending a 20000 USD army to their 20000 usd army and I lose double because they got some pot luck over and over and over on modifiers. I send armies, they appear somewhere else, you dont have control of my assets. Took 3 months to prove that, did I get compensated for the 17k loss months ago when I complained about my army not being sent right, why no, that was only what 4000 USD cash my money at 50% off? You have no regard for our money and can care less when we eat severe cash losses over system glitches. Paid for sapphires and did revive, revived while my units got bgs to do an attack it glitched, lost a few thousand units then, vip gave me 6 different stories over the next week, again I eat the cash value of this, not you and its free pixels for you. I have begged, I have pleaded, I have lost so much sleep over the stress. How do you sleep when you got 1000 dollar bills that can just disappear, and your team gives us no protection. Im sick of live recording, eat up my ssd's. Sick of sending in video after video, and its always we never seen this before. I can care less what you seen, fact is you where caught, and compensated me nothing for all my other losses, and time to catch these mistakes. I draw the line when that vip told me it was my choice you didnt force me to buy. I did not agree to buy defective products. I beat that vip went to a car lot and spent the 35 grand I have on you in a car, and motor doesnt work. He ask the salesman to fix it, and he tells him you didnt have to buy and doesnt fix it, I want to know how he would respond to that. I bet his hands would be on that salesman to take his money back. I will make it clear right here, I did not make the purchases under any agreement they are defective, and you had the right to make me pay for your mistakes. This is first stage, I gave my time frame, I want to push this to Michigan State Attorney Generals office, and the FTC federal trade commission, I have reason and proof to substantiate multiple violations to consumer rights. All I asked was to fix this and make it right, and your team just thinks Im going to rollover for this treatment. I will defend my investments if I have to go to court. I ask for supervisors, I just get same person, I send email, I get the same person, Im locked to one person controlling what happens in game. 2 facts is your vips violated my civil rights, then had the audacity to tell me its my choice to buy when Im addressing my concerns about my invested money for items bought.
Hello! Thank you for contacting us back and for sharing additional information.
We would like to sincerely apologize for the statement you are referring to in the message and for the stress caused by the issue. Your desire to be provided with the reliable service is understandable and rightful, and we will use all means available to us to offer you a suitable solution within the bounds of our possibilities.
As you are mentioning yourself, the issues you are referring to have been the subject of the discussion in the VIP chat for the past months. Recently, you have brought up another request which has been responded to by one of the VIP agents already. Once this new discussion is closed and the suitable solution is found, the agents will be able to get back to the questions you are mentioning in the complaint.
We believe that discussing the issues you are mentioning one by one, we will be able to come to an agreement eventually.
The VIP chat is the direct channel of the communication with company representatives, and VIP agents have the information required for the investigation. So, you can certainly continue the discussion there.
We hope this addresses your concerns.
(The consumer indicated he/she DID NOT accept the response from the business.)
Still have loses, company has stated they do not have to correct loses due to their glitches, and its our risk. This was not responded to in the time alloted and request it be filed publicly. I am stuck with a an investment of nearly 60,000 at this point, and I cant do anything but just keep losing money to maintain a defective product.
Harassment, Bullying, Failure to fix a problem with a player doing repeated violations to terms and service
In the game Vikings:War of clans -- A player by the name of: Alright!IRA in Mellemsgard kingdom #701 has been reported DOZENS of times by multiple dozens of other players are he harrasses us, cusses at us, and destroys the game for us. I have repeatedly wrote various complaints, sent in screenshots, and begged for Plarium moderators to send him to another kingdom or boot him. I've had players quit and been told to tell them if he is ever gone so they can come back. He sabotages events so our kingdom loses just because he cant hold onto the Place of Power because NOBODY in the entire kingdom likes him. He is rude and bullies everyone. Name calls, threatens us. I even asked if they could move my clan and stronghold to another kingdom but was ignored. I love this game and have spent a good amount of money on it and this person is trying to ruin that for me and everyone else because he's having a temper tantrum. Why wont they remove him?? I've set in multiple screenshots showing his behavior and its effects. This has been going on for weeks. He needs to be removed NOW. I contacted you via email, Twitter, and Facebook. Why do you want your Vikings game associated with someone that only has a goal of cussing, bullying, and making everyone in the kingdom rage quit? Because I'm about to quit ONLY because of Alright!IRA and if he is not removed I will be asking for a refund for both my account and my husband's as we do not want to play with this guy and his constant harassment that never gets dealt with when we complain. He needs to be removed and banned, NOW.
I want Alright!IRA removed and banned.
Thank you for your watchfulness and the wish to make the game better. It's very important for us to make the game process smooth for all players, hence we carefully check every Terms of Use violation report. If you faced any abusive behavior towards you in the game, please let us know via this email:***.***@***.***, please attach screenshots that can prove the player's violation of the game rules. We will definitely check your request and take all appropriate measures.
We would like to point out that Plarium cooperates with the Revdex.com (the "Revdex.com") in clarifying any user related disputes, as Plarium believes in providing excellent reliable service to its users, despite it being a private organization with no official position or authority. Notwithstanding the foregoing, and as this is private user matter, we prohibit you to make this response publicly available, in particular as such published information would be based on non-verified allegation of users.
We appreciate your cooperation and hope that this issue will be settled and the complaint closed upon reception of this letter.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already reported and sent MULTIPLE screenshots showing abuse from this player and I get nothing but automatic replies, so then I went to Twitter and asked there for help, who then referred me to private message your community on Facebook. Sent screenshots everywhere to all of those avenues. So have many others from my kingdom regarding the same player. And now since nothing has been done he has made a back up account he is playing on because I believe he knows he is close to being removed so apparently he will be able to play and harass and bully as he wishes because you will not remove him. Honestly I dont even care if you take both his accounts and send them to another kingdom. Just get him out of mine or offer me a way to move me, my stronghold, and my entire clan to a different kingdom without incurring penalties as most of us have incurred his abuse and cant stand playing near him. We LOVE this game. Please do something so we can all stay and play. I have promised my clan I would keep on this until we see results. So please remove Alright!IRA and his back up account AlrightFD to another kingdom. He's currently in Mellemsgard 701. Please find him a new home. Regards-
Thank you for your commitment to the game. We received your tickets and took measured against the reported player. If you noticed a repeated violation from this player, please let us know and attach actual screenshots. If the player has another account, please let us know their nickname and the coordinates. We will definitely check this situation and will take appropriate measures if needed. Please take into account that it's no option to relocate a player from one kingdom to another one in case the player has violated the game rules. However we will do our best to provide and maintain the smooth game process for all players.
Spending money on game for it to malfunction redeering troops bought with real money lost because game servers booted myself and many others mid game.
Iourchased numerous times over a month. The game chased and caused me to lose all my troops that I bought. Plarium claims that it is my connection which it is not. It has happened to multiple people at the same time. I have proof of that as well. If you spend money you expect game to work properly or either revive lost troops when the error happens. I have never complained on this game but I lost 1.5 million bought troops or boosted with purchased boosts. It should be rectified by the company.
All i want is them to give me back what I lost from there error. Im not asking for my money back. Just my troops where I was booted from game and attacked while I could not shield because game froze and kicked me. It happens to everyone I spealwith.
he business responded to this complaint but asked that its response not be published.
They advertised a reward for installing their game and playing to a certain level. they never honored the incentive.
Plarium placed an offer in another game (Dragon City), through an ad provider (***) under which a user could install their game (Vikings), play to a level 10 palace, and receive 671 Gems for the game in which this was advertised. I did all of the above, and never received my gems. Upon starting the task, I saw no mention of any specific system requirements needed to complete the task. I went above and beyond in providing proof that I did in fact complete the task (providing screen shots of the game at the required level, my player ID, start date, completion date, Device Advertising ID - all they originally asked for was just screen shots), and still it was denied. In my opinion this falls under false advertising, if they are unwilling, or unable, to actually provide the reward promised, the add is false and misleading.
Any DBA worth their salt could verify my task start data and completion in 5 minutes with only the username (***). and yet, even with that and all the other proof provided, it is continually denied.
I know I did the task. It would be silly to try and fake it for something as benign as game gems one could buy for a few bucks anyway. The fact that despite my completion of the task and providing more than sufficient proof I did indeed complete the task, and yet be denied shows poor and misleading business practices.
All contact with this company has been through the third party ad provider ***, which was also useless in trying to resolve the matter.
671 Dragon City gems. or why not more, since this is now ridiculous.
The business responded to this complaint but asked that its response not be published.
(The consumer indicated he/she ACCEPTED the response from the business.)
In response to the response, I DID click the ad. I did everything I was supposed to, their system certainly has flaws, or they never planned to pay out to begin with. After my contacting the Revdex.com, they did finally mark me as having completed the task, but I'm confident they never would have if it were not for the assistance of Revdex.com. Thank you.
My plarium game account was given away by plarium against their policies and terms of service.
I was playing a plarium game called soldiers.I followed plarium policy by linking my game to my email,where they state it will be safe.someone got into my account and against plarium policy they allowed this person to change the email account it was linked to. I filed a support ticket with plarium support and they state since 2 people claim ownership of the account they have no way of determining who the rightful owner is. I sent email receipts, checking account statements,drivers license,birth certificate... everything they need to prove it is my account. I spent around $10000 on this game and since my account was given away through the game, against plarium policy,they are basically saying sorry for your loss.
All i want is my game account back and for plarium to follow their own policies. If they would like to refund me instead i can supply the 100s of recipts from purchases i made.
The business responded to this complaint but asked that its response not be published.
The account is still active period. Which if the account was sold for any amount of money would be a breach of plarium rules of conduct and would have been deactivated. After further investigation I have found the account has transferred to another user for monetary gain, which is a breach of plarium rules of conduct, yet it still stays active. The complete disregard for their own rules of conduct and allowing someone to change a linked account from the game and not from the linked email show the disregard for following their own security and rules of conduct they put in place. No transfer of money from the unauthorized user of my account to me has been concluded. Taking the word of the person with unauthorized access is very poor practice with no verifiable proof whatsoever.