Plantron, Inc.

Initial Business Response /* (1000, 10, 2015/06/19) */
Per your request, we cancelled your order and are issuing a credit to your charge card in the amount of $52.49.
Thank you for your interest in our merchandise.
Very Truly yours,
FOUR SEASONS NURSERY
Initial Consumer Rebuttal /* (2000,...

12, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We received a letter on Saturday from Plantron, Inc.
that they cancelled our order and are putting the money back into our account.
Thank you for your help.
[redacted]

Initial Business Response /* (1000, 5, 2016/06/02) */
Dear Mrs. [redacted]:
We have received the letter that you sent certified to our facility in Minnesota, and which has now been forwarded to our processing centers in Bloomington, IL.
A credit of $99.13 is being issued for the items you state...

were missing from the package that was sent to you. We hope our method of handling the problem is satisfactory.
Very Truly Yours,
Farmer Seed and Nursery
Division of Plantron, Inc.
[redacted]
Customer Service

Dear Ms. [redacted]As stated in our catalogs and on our website, our cancellation policy is: "We can only guarantee cancellation of an order if it is requested the same day the order is placed. All other cancellation requests must come to us in writing. Once we have begun shipping for the season, it...

is difficult to cancel an order."We received your cancellation request, but we were unable to cancel the Pyramid Special (hardgood item) and we understand that you have received that item. The remainder of your order for plants was cancelled and a credit to your charge car of $484.12 was issued 4/18/17. In addition, the replacement you requested for items from your first order (3- Paw Paw Trees & 1-Tristan Strawberry) has also been processed and is expected to ship in the near future.Very Truly Yours,Farmer Seed and Nursery[redacted]Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/07/14) */
Dear Ms. [redacted]:
We have received your recent correspondence regarding the order you placed with us.
We are very sorry to hear that you are not pleased with the stock you received. Please note our guarantee is as follows: "If any item you...

purchased from us does bot live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of the receipt...For a REFUND of the purchase price, RETURN TE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within 14 days of receipt."
Therefore, please return the original shipping label, to my attention, for a replacement of the dead items. if a refund is desired, please return the plants in addition to the shipping label. We will hold the label for the duration of your warranty in case you have a problem with any other plants.
Thank you again for your inquiry and as soon as we receive the shipping label, in accordance with our published guarantee, we will process your adjustment in a timely manner.
Very truly yours,
KELLY NURSERIES
[redacted]
Customer Service
PC:RR

Initial Business Response /* (1000, 5, 2016/06/06) */
Dear Ms. [redacted]:
We are in receipt of your recent inquiry regarding the order you placed with us 1/8/16 for $65.43, which was scheduled to ship in two packages. Package 1 was shipped on 3/28/16 and according to tracking results (tracking #...

XXXXXXXXXXXXXXXXXXXX) it was delivered on 4/1/16.
Package 2 was shipped on 1/26/16 and was returned to us because of an address issue. We sent you a letter on 5/28/16 addressing the returned package (copy enclosed).
Very Truly Yours,
Farmer Seed and Nursery
Division of Plantron, Inc.
[redacted]
Customer Service