Plant It Earth

the Workers didn't complete the full service yet still billed me. I have them on camera.
On 3/11/2020 PLant it earth came to service my yard but I have them on my video camera not completing the work but billed me as if they did . Invoice ***. My cr is ***. Specialist name Nick P. I don't have the other workers name as it was two workers at my property.

I am making a complaint against Plant It Earth due to lack of service of the last two treatments and poor customer service.
The last two dates of service this company showed no evidence that my lawn was serviced. The first occasion my wife was home with my dog. She had left for 2-3 minutes for a walk around the block. She did not see a service vehicle in the area and when she returned there was an invoice for service. There was no knock at the door and no moisture, no granules, no sign to stay off the grass, or any other evidence product had been laid down for a lawn treatment. The second occasion I did not receive a notification of their arrival, the tech did not knock on the door. I also again had no sign in my yard and no invoice was left on the door. I contacted the company within a several days inquiring when the service for my lawn treatment was going to be done. They explained that the service was performed and asked to speak with a manager. I spoke with one of their managers I do not recall his name but explained that there was no sign in my yard and no invoice or indication of what treatment had been performed left at the door. I received a bill several weeks later and contacted them again. I spoke with their accounting department on this occasion and was told that they needed to research the issue and I would be contacted back with more information in regard to the bill. I never received a call back. I received a past due bill for the same service call I contacted the accounting department for several weeks earlier with a no call back. I contacted the office of Plant It Earth again and spoke to a manager. He explained to me that he had a copy of the invoice. I explained to him that there was no invoice left, no written service provided and no sign in the yard. He stated to me that I was lying and why his service tech would write a report and not leave a copy. I stated to him that this was not the first instance of lack of service as they credited my for the first occasion of lack of service as stated in the beginning of my statement. He asked me why I was complaining about this issue almost 6 to 7 weeks later and I explained to him that I have called twice before this for the same issue once to a manager and once to the accounting department with no call back. In short I was called a liar by the manager in regard to a bill for 50.00 after making several calls on my part and the lawn in the short four months I had Plant It Earth's service my lawn became over ran with weeds. I cancelled my service immediately after the second occasion of no proof of service. I simply asked not to be charged for a service that was not provided.

Company is attempting to collect payment for services that were cancelled on 2/2/2018 and is now threatening to send "debt" to collections.
Scope of Service: Monthly lawn fertilizer/weed control/pest control ($50/month)

Company sent Invoice # *** (dated 5/17/18 and post marked 5/18/18) stamped 'FINAL NOTICE' to collect $52.00 for a monthly service that was cancelled on 2/2/18 (I have email confirmation from PIE that the account was cancelled on that date). No treatment was provided in February or any month thereafter. I sent a detailed email to the office manager (Erica S at ***@gmail.com) on 5/20/18, explaining my position (that the bill is an error), but also asking for any information that I may be unaware of and should consider in an effort to resolve this dispute. I received no response until 5/25/18 and that was only a collections form letter - another FINAL NOTICE. I immediately responded to this notice with another request for explanation.

I was a customer with this company from 2012 - 2018, during which the monthly charges for the services were automatically billed to my credit card on a recurring basis (card on file with PIE and billed within first few days of each month). After cancelling the service on 2/2/18, I noticed that they billed me again on 2/14/18, even though no service had been provided since the cancellation. I disputed the charges with my credit card company in lieu of calling again because the verbal cancellation with company was not well received and the response was - curt. I did insist on the confirmation of cancellation email, which I do have.

Love PlantI It Earth! My grass has never looked so good! Always on schedule, and very professional! So happy I found you! My neighbors are jealous because the grass is greener on the other side!!!! Thank you!!!!

PIE ~ I HAD SERVICE FOR ABOUT A YEAR IN A HALF! with NO change to my lawn , I keep getting brown spots. I spoke to the owner Joe D. and he advised me. he was stopping service in June 2017, then I received a bill for 3 month JULY, AUG, SEPT! WHEN I CALLED he wanted to take off two months but not July. I spoke with him reminding him I stopped service in June. He laughs and says he took off $100. He is a CROOK! I am already in the process of getting him and his service BANNED from Providence Golf Community in Davenport... as we speak! He is that hard up for $50. JOE D. and ERICKA is unprofessional and his service is bad, They are not capable of keeping your lawn green. Think twice before you hire this company and waste money.