Planet Toyota/Scion

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Thank you for the opportunity to review Mr [redacted] 's concernsI could understand why Mr [redacted] was upset to have to make additional visits to correct the problemsAt this time the protection plan has been applied to the vehicle and is done so correctly and to the best of our knowledge there is nothing wrong with the vehicle or the protection packageEverything that has been pointed out has been correctedIn closing, the protection package is not something that can be removed from the vehicle to recover the cost, so we will not be offering a refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response because this was indeed poor customer service and an inferior serviceI had to take my vehicle to a detail shop to have my interior cleanedThis should have not been the case with a brand new vehicleThe service department did not take the care to provide an adequate serviceI paid for a product that was applied incorrectly three timesMy front seat cover had to be replaced because the vendor ruined my passenger front seat with this productThe service manger did not inform me that he authorized the vendor to die the front seat that they had indeed left a spot onSo this was a fraudulent act in the dealers part

Initial Business Response /* (1000, 5, 2015/07/10) */
Thank you for the opportunity to review Mr. [redacted]'s concerns. I could understand why Mr. [redacted] was upset to have to make additional visits to correct the problems. At this time the protection plan has been applied to the vehicle and is...

done so correctly and to the best of our knowledge there is nothing wrong with the vehicle or the protection package. Everything that has been pointed out has been corrected. In closing, the protection package is not something that can be removed from the vehicle to recover the cost, so we will not be offering a refund.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because this was indeed poor customer service and an inferior service. I had to take my vehicle to a detail shop to have my interior cleaned. This should have not been the case with a brand new vehicle. The service department did not take the care to provide an adequate service. I paid for a product that was applied incorrectly three times. My front seat cover had to be replaced because the vendor ruined my passenger front seat with this product. The service manger did not inform me that he authorized the vendor to die the front seat that they had indeed left a spot on. So this was a fraudulent act in the dealers part.