Planet T's

I had to do some research of my own before I can make a statement on my employees behaviorI have spoke with my employee and taken actionI've never had a problem with my manger beforeWe again apologies that usb be was lost during renovations.I have put better policies into place to prevent this from happening again in the future As to the phone call it is our stores policy that if a customer is yelling or cursing at any employee to tell them to have a good day and end the phone callWhich the manager and employees said happenedI understand most people do not agree with the policy, however when the customer is unhappy and yelling or cursing they and trying to get their opinion out and not listening to what the employee is sayingI am sorry that you refuse the usb I am trying to make this rightHowever, I cannot offer a refundTo my knowledge yesterday was the first time you brought up and issue with the productI did not see an issue with the product in your google review

We are not sure you received our initial responseOne of our store policies is that we do not start any order until it is paid for in fullQuestions are answered over the phone if they can beHowever, there are some question we may not be able to answer over the phone, because some options may need to be made in store or on our website before we can answer certain questionsThe customer wanted to order additional prints, this is not possible to do over the phoneWe do not take any payment information over the phoneAll payment must be made in store or on our websiteWe are sorry if you had trouble using our siteIf we are not busy in store we are happy to walk you through the process over the phoneIf we are unable to walk a customer through the process over the phone for any reason we ask that they come in storeWe are happy to look at artwork via email without payment, however due to heavy traffic in store it is sometimes not possible to respond to these emailsAgain we suggest you place you rorder online or come in store for fastest service

We are not sure you received our initial responseOne of our store policies is that we do not start any order until it is paid for in fullQuestions are answered over the phone if they can beHowever, there are some question we may not be able to answer over the phone, because some options may need to be made in store or on our website before we can answer certain questionsThe customer wanted to order additional prints, this is not possible to do over the phoneWe do not take any payment information over the phoneAll payment must be made in store or on our websiteWe are sorry if you had trouble using our siteIf we are not busy in store we are happy to walk you through the process over the phoneIf we are unable to walk a customer through the process over the phone for any reason we ask that they come in storeWe are happy to look at artwork via email without payment, however due to heavy traffic in store it is sometimes not possible to respond to these emailsAgain we suggest you place you rorder online or come in store for fastest service

I had to do some research of my own before I can make a statement on my employees behaviorI have spoke with my employee and taken actionI've never had a problem with my manger beforeWe again apologies that usb be was lost during renovations.I have put better policies into place to prevent this from happening again in the future. As to the phone call it is our stores policy that if a customer is yelling or cursing at any employee to tell them to have a good day and end the phone callWhich the manager and employees said happenedI understand most people do not agree with the policy, however when the customer is unhappy and yelling or cursing they and trying to get their opinion out and not listening to what the employee is sayingI am sorry that you refuse the usb I am trying to make this rightHowever, I cannot offer a refundTo my knowledge yesterday was the first time you brought up and issue with the productI did not see an issue with the product in your google review

Complaint: ***
I am rejecting this response because: These people do not understand the reason I was upsetIt was not how payment is requiredIt because of their own rudeness and disregard for customer service. Take ownership of how poorly myself and daughter were treated and what provoked me getting upset on the phone. Be real.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Hello, it is true in my first initial complaint I didn't discuss the quality of your workIn fact, I was too upset about my USB I didn't really take time to look everything throughHowever, I'm going to attach pictures of shirts that are supposed to be identical and as you can see the logo is quite differentOne is pretty high quality of the other one is very thin and didn't come through all the wayI'm pretty sure one is screenprinting the other one is notI'm happy to go back and add another complaint if you wish
Sincerely,
*** ***

about how I can go about getting the order placed on their websiteSince it is not a user friendly site I was told I could email the design and get answers but they would not even do that until I paid for itI will not about how I can go about getting the order placed on their websiteSince it is not a user friendly site I was told I could email the design and get answers but they would not even do that until I paid for itI will not

Complaint: ***
I am rejecting this response because:It is disappointing that you're not looking at this situation from a customer service perspectiveThe trouble I have go through to change all of my accountsYes, it was my responsibility and I should have turned around and come back to get my USBI certainly would have if your manager would have not promised to keep my information safe and with my shirtsI trusted your employee to do the right thing and she failedUltimately, this dispute is not about our USBIt's about customer service and taking appropriate action to make things right when you're a business ownerYou have failed to do the right thingIt's a shame, because I'm a very loyal customerGoing forward I will be sure never to use your company and to share my experience with othersYou can keep your USB.
Sincerely,
*** ***

It is our store policy that NO project is started until payment is made in fullWe do not take payments over the phonePayments must be made in store or on our websiteCustomer called on 4/5/and started to curse over the phone at that point it is also store policy that we end the phone call
We are more that happy to answer questions to polite customers over that phoneWe are also more then happy to service and answer question to all in store customers. Customer did speak with the owner of the company he was the second gentleman she spoke withWhen speaking with him she was very rude and cursed at owner over the phone on 4/5/We are sorry that you do not agree with our store policies, however they are in place for a reason

***, my staff and I send you our sincere apologiesA brand new USB drive is in the mail as promisedUnfortunately, we can not offer a refund for custom work that has already been done and taken from our storeThe initial paperwork that you signed as well as signs in store and your payment
receipt all state that we offer absolutely no refundsAgain, we do apologize for the lost data on your drive that the new usb will not replaceIt was sent in hopes to resolve the issue and gain back your trust and businesssincerely,*** ***Owner