Planet Mitsubishi

Avoid like Covid 19! I bought a 2015 Subaru WRX launch edition on March 10. I discovered on inspection (which it failed due to 3 dry rotted tires) that it has the engine block of a 2006-2009 Subaru Impreza. Two Subaru dealers verified this. John M, the manager, said it was a “modification” (?!) and that I should “enjoy my car.” We have hired a lawyer. When the lawyer called, they said that they “don’t know a John M.” They have behaved fraudulently and childishly with us. I hope even one other person is helped by this review and decides NOT to buy from these cheaters and liars.

worst place ever post a review on *** as well had car for one year hole engine need to be replaced long story short all these poor reviews speaks for it self away I wish I did.

The trunk had issues when I purchased the vehicle from the dealership and they refused to repair it for me. I went there and spoke to the manager Jonathan, and told me he was going to take care of it, but never did. I've been still trying to have this fixed but they refuse to do it. They don't return my phone calls. I noticed this issue 3 months after purchase because this only happens when it is cold outside. This has been a known issue with Honda and this specific model I have purchased.

After two months of trading my car in (on Nov *) and purchasing a new car. This dealership has not yet paid off my previous car loan. I have been in contact with the sales rep (Johnathan) who sold me the car back in November who advised he would have the payment processed. Only $850 was applied to the *** loan and there hasn’t been any payoff applied to the loan. Today I spoke with the sales manager, Kenny who told me he would look into my issue and would follow back up with me in 2 hours which he has failed to keep his commitment. After 4 hours I called the dealership twice and didn’t get an answer. I need assistance getting the dealer to submit the payoff amount to *** to avoid further damage to my credit and the relationship I have built with ***.

I went to go look at this 2015 jeep grand cherokee at this dealership. on their website, it said that it was a 2015 jeep grand cherokee altitude, but upon looking at the vehicle and the car fax I found out that it was only a jeep grand cherokee laredo. the jeep grand cherokee larado is the lowest and cheapest model jeep grand cherokee. they had the vehicle priced at the altitude level and on their website they under car features, they said that it had a lot more features than it actually did. upon me telling them that it was not a altitude, and they were aware that it was a laredo now, they proceeded to tell me that the laredo is a more expensive and comes with more options than the altitude comes with, which they were wrong about because the laredo comes with little to no features. they were false advertising me and trying to get me to pay more for a car that was not worth the price they had on it because they priced it thinking it was the altitude.

I recently purchased a 2016 Nissan Altima from grand automotive. I was in need of a good used car for my daughter but my credit wasn't that good. This dealer was able to get me approved for the vehicle with ease and help me build my credit. Would definitely recommend them to other people when searching for a used car.

I purchased a 2015 user car here two weeks ago. I drove it for a week and noticed that it was pulling to the right. I took it to my mechanic who looked at the tires and showed me that three of the tires were below 50% tread, and deemed them unsafe to drive around on. This is an AWD car which had three different company tires, which I learned is something you never do (you always buy the same kind of tires for AWD cars). My mechanic said the dealership switched out one tire for a new one and left the others on from the previous owner, except they should’ve changed all four and also checked the other tires for safety. My mechanic told me to take it back to the dealership and speak with them because I shouldn’t have to buy new tires after I’ve driven a car for 2 weeks. I took the car to the dealership today. The service center associate, Rob was good to work with. After inspection, he informed me that three of the tires are in fact below 50% treading and he would recommend to get all new tires. However, I needed approval from the sales department so they can change the tires and also align the car. The sales manager, Kenny, approved him to replace the tires with used tires. I asked to speak with Kenny further. I have my 30 day warranty, the pre-owned certificate that shows the vehicle passed all inspection before they sold it to me. Kenny was disrespectful towards me, told me: “we can give you used tires that are 50% treading or you can leave. The door is behind you.” I was shocked at his response. He did not want to negotiate or speak further, he left the room after this. I spoke with Rob who finally gave me a discount to buy new tires, which I did. Kenny’s behavior towards me (a customer who made a purchase at his store two weeks ago) was unacceptable. I was mistreated in front of other customers and the sales associates and Kenny did not want to work with me in any way.

DO NOT BUY FROM THIS DEALER! We were going to buy a car from this dealership. They had an advertised price for 14990 after 1995.00 down. *** had the car listed for 13,990 after 1995 down. Salesman Jon said they would honor the price but there was 1595.00 in dealer fees. *** listed the dealer fees at 895. Jonathan said he would speak to his manager and get back to us with a final price. My husband and I called several times to get an update, no one returned any of our calls. I sent 4 emails, no response. I finally spoke to the manager of the dealearshp who had me on the phone as he was screaming at Jonathan telling him he needs to be clear when he communicates with customers and then started raising his voice at me stating he has spent too much time going back and forth. All I was looking for was the final price on the car, I would think I am entitled to that??? They ran my husband's credit for the loan, I inquired about the rate and payments, they avoided my question and said they could not provide that information. I once again asked for the final price of the car and the apr rate. Manager screamed: "My God do you want the car or not?" The staff is very rude!!!! I would not give them a dime of my money.

During financing process, owner Kenny told me that, “Bank is not approving you, you must purchase a a protection plan this way you will be approved.” Then I bought a plan. After I got out of this place I called Bank, they said “we don’t force anyone to buy anything, we finance whatever amount dealer send us” I went back to dealer next day and told what exactly Bank told me. He got so angry, nasty.started yelling,screaming, refused to cancel I had to get out of this place because situation was going to be very bad.

I bought a new car from this dealership on July 27 2018 and 2 weeks before the temporary tag expired I had not received my SC license plate . I went to the dmv and even though I paid the dealership to get my tag they had not sent any paper work to SC. I called the dealership and could only get voice mail to the person who handles getting the plates. I have made 4 trips (1 hour drive) to the dmv and countless phone calls , it's September 9th and I don't have a tag and can't drive this car! Wish I had never purchased this car. I can not recommend planet Mitsubishi to anyone.

Purchased a vehicle on 9//17 from this dealer, they sold me an extended warranty from Warantech. The vehicle was traded in and paid for on 10//17. I tried over and over and over for months to cancel this warranty, the dealer refused to assist, eventually, it was canceled via the Warranty company. They mailed the check to the dealer, The amount 71% of 2500. They never mentioned this check was delivered to them. For about another month I had to call every day asking for the check. They would tell me they mailed it, the next week the same story, they refused to pay the check to me. Eventually, they paid it back. $325, this is nowhere near the 71% that the warranty company told me I'd receive. They now refuse to speak to me. Who knows how many other people they do this to. I want my 71% refund.

DO NOT EVEN THINK OF TRYING TO BUY A USED VEHICLE HERE. Advertised prices are false and do not include an additional $1,990 "down payment" that must be added. Tried to short me on my trade, despite the promise to give "the full Kelley Blue Book appraisal value for your trade-in!" Signed a purchase order anyway and was going to pick up the car today (4/26/18). Told that the owner would not honor the purchase order because they had to order a soft top for the car, despite the fact that all advertising and paperwork said it was included and the sales people told us it was in the shop when we drove the car. They claimed the purchase order was voidable on the dealer's part under "Regulation Z," a/k/a the CONSUMER Protection Act. Not to mention that we had to wait for our test drive because the owner's son was out driving the vehicle. Horrible experience all around.

Just bought a new outlander v6 with the works
got it for $2550 less than two other dealers I
went two last Saturday Great place and a good deal.
thats all I ask for.

Purchased a '12 VW GLI on 5//17. Agreed upon price was $9990.00 plus their reconditioning fee of $1500 so came to $11500 total. I was told after asking multiple times there we no other charges like processing or documentation fees. Just sales tax and DMV fees so I agreed to purchase the car. Also note I drove 2.5 hours one way.

That night I was going thru all the paper work from the finance department and under the itemization of amount financed on the retail installment contract I noticed I was charged more than agreed. I know I should have caught this but did not. Right on line one it says cash price including $1115.20 sales tax is $13422.00. Then it goes on to list trade in, down payment, DMV fees and cost of the extended warranty I bought. Car was $11500 so that tax number and final cash price are wrong. My warranty contract even has the purchase price listed as $11500. I am hoping this was just a mistake on their oart. I have tried multiple times to contact the dealership about this concern and still have not heard back from the finance department.

5/*** I emailed Marvin L my salesman about this and even attached a picture of the contract so he would know exactly what I was talking about.
5/*** text Marvin as I have not got a response about the email. He texted back he is out of office and will contact me the next day.
6/text Marvin again that I have not heard anything. He called me back asking what questions I had about my car. So I explain to him about the charges (all which was in the email) and he says that is the finance department and will have them call me.
6/accidentally texted Marvin. Explained it was a wrong text but I still have not heard from finance. He responded with ok. That was the last time I heard anything from him.
6/*** I emailed Mirna the receptionist at the dealership for Jose contact info as I thought he was the finance guy. Turns out I was wrong his name is Charlie. Anyway, she emailed back with his contact info and he called back right after. He was pretty much rude, with an attitude of why I was even calling. After explaining he said finance guy is Charlie and call dealership back for him. After that conversation I had enough of them for the day. Emailed Mirna back that I would call Charle tomorrow. She said to call after 12:00 when he comes in.
6/*** called dealership for Charlie and was told he was in with a customer and would call me back. After a while I emailed Mirna again asking for his email thru the dealerahip and I would try to reach him that way.
6/. Mirna responded that she gave Charlie my phone # to call me and that he didn't provide an email to contact him and hopefully he will call shortly. This is the last contact I have had with the dealership.

One other complaint I had is vehicles are advertised as accident free. I has a mechanic look at the car and noticed right away the car was hit on the front passenger side. The rear headlight mounting tab is broken, the front cross member was shifted at one time. You can tell by the paint around the bolt on that side. The lower part of the front fender where it meets the headlight is a little pushed in. You can tell it has been pulled out. Also the windshield was recently replaced as the mouldings on the left and right side are missing exposing the edge of the glass. Hard to notice as the car is black. With a $1500 precondition fee and advertised it checks out in their service department I don't see how these things were missed. My mechanic picked up on these things instantly. Not sure how to pursue this issue yet.

WHERE DO I BEGIN. I bought a pre owned vehicle from them and it's been a NIGHTMARE. I brought back the car several times after I bought it because there was a noise coming from the left driver side that they didn't seem to know about it and said it was normal which wasn't true. Also the BMW had a throttle body problem and they refuse to cover it under their 30 day warranty.They LIED about the extended warranty that I got, I asked if I could service my warranty through BMW with no extra charge they said YES but it ends up being that the extended warranty only covers a little bit of the labor and parts. COMPLETE LIARS. They tried to charge me a diagnostic fee even though it was under the 30 days. COMPLETE CROOKS.I let all that go until I got a FLAT TIRE and was not given the WHEEL LOCKS that is specific to the car so now I was stranded and no one could open the wheel lock. I wasn't even provided an extra set of key fobs which is by law mandatory for them to give.

I bought the car from this place a while ago, it's been basically a month in a half of car usage. The second week of me driving the car the car started shaking on me. I bought the car to the service department they have, they told me we fixed the issue and everything should be fine after that. The following day I picked up the car, it started to shake again I told them the issue they didnt want to fix it. They told me to call BMW and they will resolve the issue, but the car has nothing to do with that dealer ship because I bought the car from this place, So I called them back and said hey listen the car is still shaking. They said bring it you should be fine to drive it. While I was on my way from new jersey turnppike the car engine was shaking and it automatically shut down which almost caused a car accident. I had to pull over to the side and wait till the tow service to come and pick up my car. The next day the car was in the dealer they took a look at it they told me that the car got into an accident on the bottom. Clearly I didnt even hit anything on the bottom of the car. They told me I have to pay for it. In the policy it states that if anything is wrong with the transmission or engine of the car I am obligated to return the car. They wouldnt accept my desired request.

WHERE DO I BEGIN. PLEASE READ THIS BEFORE GOING TO THIS PLACE. I bought a pre owned vehicle from them and it's been a NIGHTMARE. The sales person who was helping me his name was Jose seemed like he didn't care if he wanted to sell the car or not and the finance person Yusuf completely BRUTILIZED my credit even more because he ran my credit with 12 banks. If he knew what he was doing he would know which banks to run it from based on the info that was provided. I brought back the car several times after I bought it because there was a noise coming from the left driver side that they didn't seem to know about it and said it was normal which wasn't true. Also the BMW had a throttle body problem and they refuse to cover it under their 30 day warranty. I even LIED about the extended warranty that I got, I asked if I could service my warranty through BMW with no extra charge they said YES but it ends up being that the extended warranty only covers a little bit of the labor and parts. COMPLETE LIARS. They tried to charge me a diagnostic fee even though it was under the 30 days. COMPLETE CROOKS.I let all that go until I got a FLAT TIRE and was not given the WHEEL LOCKS that is specific to the car so now I was stranded and no one could open the wheel lock. ONLY CROOKS SELL CARS WITHOUT WHEEL LOCKS. I wasn't even provided an extra set of key fobs which is by law manditory for them to give. DO NOT BUY ANY CARS FROM THEM NEW OR USED THEY WILL COMPLETLY DO YOU WRONG FROM DAY 1. Other dealerships will provide you better customer service and amenities like loaner cars. Their whole vibe in that dealership is just weird. They get a little friendly when they want to sell you the car then if you have problems they don't wanna hear it. I wasn't going to write a terrible review but the wheel lock situation drove me through the roof. The dealership is presented well so it looks legit but BE AWARE THEY ARE NOT, YOU WOULD RATHER BUY A CAR FROM CRAIGSLIST OR MAJORWORLD WHICH IS THE BIGGEST CROOKS IN THE CAR SALES INDUSTRY IN NY. WHO EVER IS READING THIS PLEASE GO TO A DIFFERENT DEALERSHIP I PROMISE YOU YOULL HAVE A BETTER EXPERIENCE.