Planet Loan Inc

We have contacted the client upon receipt of this complaint and found there was a technical error with the loan and resolved this matter

There was a misunderstanding in regards to dates and documents received we have spoken to the client and rectified the issue.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Looking forward to receiving a credit adjustment of $22.45 paid in Canadian funds.   My banking information is in the process of changing.  I will submit details through the email you provided.  As requested, I will also email my January bank statement noting the $150.00 deposit as payroll and the withdrawal of $199.45 as miscellaneous payment both of which are referenced as APM1500cash8961 that you 1500cash.ca and/or Planet Loan Inc. use in lieu of a company name.  Please provide the online loan agreement I submitted January 14, 2017 for my records. Kindest regards  [redacted]    
Regards,
[redacted]

The application was submitted incomplete the client did not provide all required information therefore it could not be processed.Information provided upon application is used with the sole purpose to process client files and for no other purpose it is confidential for the sole purpose that it is...

intended for to process a loan.

The issue was an Interact transfer that was not processed at the bank level upon the client contacting us to confirm this the amount debited for such email transfer has been refunded to the client via Email money transfer which we have traced and the client has confirmed via email.

I would like the company to forfeit all Interest charges against me for unlawful acts and refund me 417.00 in total.