Planet Fitness

In Dec. 2018, a membership was started under my ex-grilfriend's Ms.. This membership was paid through our joint account ending in ***. This membership allowed for an extra person to go when Ms. visited the gym. Due to the irregularity of her visits, I stated my own membership in March of 2019. This membership was auto paid using my *** card tied to my personal checking account ending in ***. In April 2019, Ms. and I dissolved our relationship. Ms. moved out of state in August and had closed our joint account on August 2, 2019. She did not cancel her membership with the gym. Unknown and without my written authorization, on Aug. 23, 2019 I stated getting charged for Ms. membership. I did not discover these automatic deductions until Jan. 2020. Upon visiting planet fitness and talking one of the personal, it was inconclusive why I was being charged 2 different amounts. I was instructed to contact the club manager. On Jan. 7, 2020, I emailed ***, club manager at Planet Fitness to resolve this issue. She notified me that a *** account was being charged for this other membership up until Aug. 2019 then my *** card under my name was being charged starting in Aug. 2019. Mrs. offered to cancel the membership because it was under my name. On Jan. 8, 2020, I had told her that I did not authorize the account switch and to cancel the membership that I did not authorize to pay for. I also requested her manager's contacts. On Jan. 8, 2020, she informed me that they do need written authorization for anyone who is paying for someone else's membership account and that her membership would be cancelled. She also provided the email of her manager,
***. On Jan. 10, 2020, I emailed ***, about this multiply charges and that this was a violation of my personal information. On Jan. 13, 2020, he was reluctant to correspond via email and requested my phone number to discuss this matter further. On Jan. 13, 2020, I received his call at 3:50 PM. Mr. was unwilling to refund the 5 months of charges totaling $116.90, stating that I did not attempt to cancel the membership. I told Mr. that it was not my membership and that I suspect someone at planet fitness had used my information from my personal membership and applied it to Ms. membership without my authorization. I also stated that since it was not my membership I did not know the status of it nor could I have canceled it not knowing my name had been applied to it unwillingly. I also pointed to the fact that Ms. membership had not been used since April of 2019 and that I had my own membership.

I called the week of January 15th to cancel my membership. They told me that as long as I cancelled before the 10th that there would be no further deductions from my checking account because I was month to month and not under a contract. I checked on January 15th and they deducted $42 on the first for an annual fee even though I told them I was cancelling. They never indicated that I would be charged an annual fee unless I cancelled by January 25th. I went in on February 8th and told them I wanted that refunded and they refused. I even had the name of the person I talked to last month. I spoke with the corporate office in New Hampshire and they said that it was an individually owned franchise and they couldn't help me. I spoke with the regional manager who refused to assist me and just kept refusing to refund the fee. the club manager asked me to sign a pinpad that she said was to cancel my membership, but I refused because that was not what the screen said. She signed in the member space - indicating that she was me.

ON 10/11/17 My husband and I signed up for memberships at Planet Fitness. The employee was thorough and went over the " important parts" of their contract including their annual fee which she told us would come out right around 12/31/17. I put that reminder in my phone and took her word for it as she provided an actual date to me. why would I question that?
On 12/6/17. I checked my bank account online and found my account in arrears. Planet Fitness has taken out 2 payments of 42.00 and had cause my account to overdraft ( 2 $19.00 fees). I called immediately and unfortunately spoke with the manager *** who was extremely uninterested in my plight.I had to argue to keep him on the phone and to get contact information to contactupper management. Finally I was provided an email. ***. My email was answered by a *** who did NOT address any of my customer service issues or my cancellation demand and merely sent through email a copy of the agreement. I will admit that because the employee who signed us up " went over all of the "important details" including the date when the annual fee came out I did not read further into the contract as I maybe would have.