Planet Fitness

Complaint: ***I am rejecting this response because:
MrM*** if your going to sit there and say those employees explained anything your lyingThey said sign, initial signIf you really believe your employees are telling people this then why do you have so many angry customers? Why when I called and said I am sending you the letter did you tell me it was too late to stop the charges this month which is another lieYou know this is wrong and no one read over that with me at signing. You need to take responsibility for your employees being poorly trained and I take responsibility for doing business with a shady companyIf I took the time to file multiple complaints what part of that makes you think it's not me cancelling, ask me for my last four social or my birthdateJust be honest this is just another way for you to get to take extra paymentsShady business practicesYou will never get a good word said from myself to anyone ever again instead I will tell them how I was ripped off for over a year and then even worse when I said stopI intend on contacting the owners or someone in the state over fraud because you were told to not take any more funds from my account, I will not go awayYou are wrong in doing this to peopleI have already had multiple messages from others you have done the same wayWe are putting the word out and will continue to do soYou need to change your policy or train your employees properly or you will continue to have angry customers
Will you at least cancel now?
Sincerely,
*** ***

We are sorry that Brooke had trouble canceling her Moon Valery membership, and that she joined as she said she lives no where near it Unfortunately there isn't anything we can do We are a totally different business and owner from the Moon Valley club We can't cancel her or
refund her, we have never received any money from her This review is for the wrong business All cancellations are done on carbon paper, so if she did a cancelation for then she can just bring that to Moon Valley They will then refund her But this complaint is to the wrong business and we have no power or control what so ever :( Sorry

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I went to this Planet Fitness location looking for a cheap gym membership while I was in town for a clinical rotation from April 2-June When I went into the store to inquire about membership fees and how much it would be for my time here, I was told that if I signed up for a "black card membership", my first month would be free, and then the second month I would pay the monthly fee of $21.99, and then I could cancel my membership in June when I left LouisvilleI asked about annual fees, and the woman I was talking to assured me that they wouldn't come out of my account until August 1st, which wouldn't be an issue for me since I was canceling my membership in early June when I left townOn June 1st, there was a $charge taken out of my account for an "annual club fee"I was certain this was a mistake, so I went into the store to have this remedied, and the man who was helping me stated that it was not a mistake, and that I had signed a form agreeing to thisThat would have been

Hello,
We are sorry that there’s confusion regarding your account and want to address your concernsSo you are aware, the monthly membership fees have never increasedYou were initially billed your monthly $+ tax on July, August, September, and October 17th and your once per year
annual fee of $+ tax on October 1stAll four month’s monthly fees declined on the initial and many subsequent resubmittalsWhen accounts are left in arrear, a $late fee may be applied in the event a balance is left unpaid for more than daysTwo of these fees were assessed since JulyYou were not charged a cancellation fee on November 1stHowever, you did pay your remaining account balancePlease review the following:
CHARGE AMOUNT RESULT BALANCE
July Monthly Fee: $ DECLINED -$
LATE FEE -$
Past Due Amount PMT PAID 8/5 $
August Monthly Fee: $21.79 DECLINED -$
LATE FEE -$
September Monthly Fee: $21.79 DECLINED -$
October Annual Fee: $42.40 PAID -$
October Monthly Fee: $21.79 DECLINED -$
Past Due Amount PMT $ PAID 11/1 -$
Past Due Amount PMT $ PAID 11/1 $
Please let us know if these charges match your records before we proceedThank you!

In reference to complaint ID ***We at Planet Fitness understand and are aware of what went on with *** ***, however our files indicate that *** *** did not come into our place of business to cancel in the month of MayWe keep all files on hand and we do not have a
cancellation for this member. On the date of November 27th *** *** did come in to cancel, however at that time he had an outstanding balance with us in the amount of $In order to cancel his membership *** *** would have to clear up all outstanding balances, on this date he refused to pay his balance and we could not process his cancelation due to the outstanding balance on his account. We do apologize for his inconvenience and as a courtesy we granted the cancellation for *** *** on todays date of 12/28/For future I hope he is aware that there are terms on his agreement in which he signed off on that all members must follow If there is anything else I can provide for you feel free to reach out to me on this matter

We are happy to work with this member to resolve the issue at hand but we do need some assistance from her in order to do soI have reached out to *** via phone and email requesting her assistance and have not heard back from herWe want to help her but without her assistance we
can'tWhat is the deadline for our response to this, we may need an extension since we have not heard back from her regarding this caseThank you, have a great day!

Complaint: ***
I am rejecting this response because:I was told by your manager, at the time, that it would be taken care ofTherefore she did not recieve the proper training when your Norwalk location opened? I recently received a txt from the Norwalk location that I needed to contact the facility about my membership being past due? Really, after years of not being there? Please explain how that program works? The facility took a year and three months of money from me after I was told my cancellation would be taken care of? Please explain? Thx for your time
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please be advised, however, that the employee who told the responding party that I said "no one ever reads those things" either has be confused with another person or is outright lyingDuring none of my conversations with this woman did she even reference my contract - I was the only one who did and I specifically said that I HAD read it*** only referenced her computerHow incredibly unfortunate that she is in a position to refuse customers access to the person in charge when she has either a memory problem or - as I suspect from having dealt with her - an aversion to the truth
Sincerely,
*** ***

Attn: Revdex.com ID #:***
serif;"> As per Planet Fitness Policy, the member signed and agreed to the terms that come with their individual Black Card Membership, these terms have been highlighted to note key points of this agreementThe stafee for this membership or enrollment fee as stated in the agreement is $On or around the 17th of each month, Planet Fitness will deduct $for her monthly membership dues, and there will also be an annual fee of $billed each year on or around the 1st of OctoberThe member signed up for the Black Card Membership on July 27, Per the terms highlighted on the agreement, in order to cancel the monthly membership and stop the billing of the monthly membership dues on the 17th of each month, the club requires written notification by the 10th of the monthTo stop the billing of the annual membership dues on the 1st of October, the club requires written notification on or before the 25th of the previous monthThe written notification must be delivered to the club in person or via certified mailWhen a letter is certified, the member will receive notification from the post office upon delivery to the clubWithout proper cancellation procedures followed by the member, the membership will remain active. The member did come in and cancel on the 6th of October and we do have documentation of that and it is attached as well, this document does state that the last billing date is October 1st, 2016; which was the date of her Annual Membership feeAs per stated in the agreement, in order to cancel prior to the Annual membership fee billing the club requires written notice of cancellation delivered to the club by the September 25thPer the agreement, the member did not cancel on or before September 25th, therefore a refund will not be submitted for the $annual feeThe membership has been cancelled as of October 6, 2016, there will not be any additional billing from the members account Membership agreement and cancellation form are both attached If the member has any questions, they can contact the gym at 317-731- Thank You, Planet Fitness 86th Street-Indianapolis

I have cancelled my membership different timesI have also stopped payment on monthly billing with BofA because Planet Fitness won't stop billing!
I continue to receive emails from *** *** about a Planet Fitness membership that I cancelled months agoNo matter who I talk to, how many times I cancel in the location, how many emails I send, or phone calls I make this company continues to attempt to bill mePlease help me stop these leeches

From: *** *** ***
Sent: Monday, October 24, 7:PM
To: ***@greensboro.Revdex.com.org
Subject: Planet fitness
They have contacted me and spoke to a representative and she tried to work something out with me but when she ran it through corporate, they
said they wouldn't give me the offer the manager offered so I basically said forget it thenI just go elsewhere for my gym duties
Sent from my iPhone

Customer was refunded 30.05. All payments are due on the 17th of each month for all members.If a member wants to pay in advance they have to do it by the 10th because the process starts to go to their bank and is taken out on or around the 17th of each month depending on the day in which the 17th falls on

To Whom It May Concern:We received a letter from the Revdex.com for *** ***Mr*** has stated he has tried to cancel out his membership at the Hermitage Planet Fitness by sending a letterWe have not received a cancellation letter from this memberThe membership agreement
states, that in order to cancel a membership you must cancel at the location in person and/or by sending a certified letterWe have no record of Mr*** doing either. We would be happy to provide MrFry with a copy of his membership agreementAt this time we have cancelled *** *** at the Hermitage locationIf you have any further questions feel free to contact me via email at *** or by phone at the number listed belowHave a great day. Thank you, Danielle B***

I am rejecting this response because I signed a membership agreement for ONE club and the club I was a member of closedI called in response to the business supposed "move" rejecting such an option and cancelling my membershipThe fact the store admits here in their response that they ARE capable of canceling a membership over the phone (even as an exception) proves they simply refused to cancel my membership previously and continued to charge my credit card for services I was no longer using and had indicated more than once that I wanted canceledTo stop the charges I had to put a block on my credit cardif the STORE is reading this response, you had best note that the next communication you receive regarding this case of your fraudulent charges and abuse of consumer trust will be from the attorney generals office

Yes, we do offer no commitment memberships as part of our membership optionsWhen the membership was purchased online by the consumer he purchased our Black Card membership which has a month agreementWhen anyone joins online they are emailed a receipt of membership showing them Which membership they purchased How much they will be getting billed The billing start date The date of the Annual Fee and the terms of agreementIn this case for months and an early termination fee of $if someone cancels earlyPlanet Fitness is not to know if someone signed up for the wrong membership onlineUsually the consumer will read the agreement once it is emailed and the membership is easily correctedI have attached a copy again of the membership agreement that would have been sent to his email after joiningI also attached what the actual web page looks like when someone is trying to joinIt breaks down the options very clearly for the person to pick which membership they want.On 7/14/the consumer went into Planet Fitness to cancel I did attach his check inAt that time he was told about the early termination fee of cancelling inside of his monthsThe membership was active and billing for over months until that point.The month of July would have billed regardless if he cancelled then because our cancellation date is to cancel on or before the 10th of the monthI did cancel him waiving the buyout fee of $His membership again is cancelled and will no longer bill

Canceled gym membership on December 1st Still being billed and un-able to cancel membership
Canceled gym membership 12/01/ and still being billed for no usage and membership , Called several times only to be unable to cancel this gym membership spoke to several employees stating "what contract said" membership was up year ago in april of and that is why Im writng you today
last time I spoke with Christine on 6/14/@ Nova road Daytona Beach florida location
She stated manager was with someone else and could not cancel me
I have tried tiredly and numerously to cancel this membership account but was never successful always unable to cancel !!
john manager unhelpful as well manager at daytona beach florda location stating he wanted certified letter to cancel out membership , nevertheless simply want to be done with this horrible company!

I am rejecting this response because: they are correct, they OWES us nothing, WE OWE Them and if it changed to a
monthly billing then where has the monthly invoice statements beenWe always paid by the year not monthAnd as of today we have called the response center and asked for the company to contact us and they have not. We have moved on to another company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I specifically asked the customer service person if I could get a refund on a custom order because it was a giftThe lady told me that yes if there wa a problem I could get a refundNo where did she mention it would only be a partial refund, she just said yes she could refund it pending any issuesThis was BEFORE I ever placed an orderAfter I received the item and it was not what was described and the sizes were way off, I am being told I can only get a 20% refundI've been constantly ignored for over a monthIf their employee told me yes I can get a refund, I feel this business should do this as it was their employee who told me thatIf she had told me if was only a partial refund I wouldn't have ordered in the first placeBut when I specifically asked I was simply told yesI expect my full refundI've been trying to take care of this problem since a week after Halloween.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Company continues to auto-draft from banking account after account is closed
I had joined their membership years agoOne location closed forcing me to transfer to anotherI then moved out of the area and transferred again the membershipOver the next year 1/I never used the membership again but was still getting billed monthlyI decided to go in and cancel per their agreementWhen I walked into the local location that I had transferred it to, They told me that my membership was cancelled months prior and showed no billingI told them that I was still being billed monthlyThey told me to contact the original location and askI did and they told me that my membership was transferred to another state miles away but showed it was cancelledNo resolution thereI then called my bank to stop payment from this accountI did receive a refund for the last monthsThe following month I get another monthly chargeI called my bank back to report fraudulent activity from thi