Planet Fitness Burlington

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I was promised Last year that the membership would not be renewed again - therefore there should be no need for further communications or for me to notify anyone before the renewal date that they are citing When I initially called after seeing the charge, this year, I was also told that it would be refunded only two later be told later that it would notThere is no reason, on Gods green earth, that this cannot be refunded and this is totally unacceptable ] Regards, [redacted] ***

in order to cancel your monthly membership prior to the annual fee the club requires written notice delivered either in person or a certified letter no later than the 25th of the month before such billing the annual membership fee is fully earned when received in is non-refundable. Your cancellation was submitted on 2/So the annual fee would not be refunded because it was not canceled by the 25th of the month before

In order to cancel your membership prior to the billing of an annual membership fee the club requires written notice delivered as described above no later than the 25th of the month before such billing the annual membership fee is fully on one receipt is non-refundable. To cancel your monthly...

membership and stop the billing of the monthly membership fee on or around the 17th of the month the club must receive written notification delivered to the club by the 10th of the month either in person or preferably via certified mail to the club address listed above please know it may take up to seven days for any membership or billing change it to take affect .

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[rejecting response- please tell me why, after I was guaranteed that my annual fee would not be renewed last year, I should need to monitor when it is due?  Also please tell me why a notification was not sent to me, prior to the charge, to tell me that it was upcoming? All other companies that I deal with in this manner send prior notification that the annual fee will be charged - the amount & date of charge - allowing me sufficient time to notify them? It is totally unacceptable that they will not refund the fee. It seems petty to need to take civil action for such a small amount. It is the clubs poor responses and their lack of common sense customer service that this brings to light and people should be made aware.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[I was promised Last year that the membership would not be renewed again - therefore there should be no need for further communications  or for me to notify anyone before the renewal date that they are citing.  When I initially called after seeing the charge, this year, I was also told that it would be refunded only two later be told later that it would not. There is no reason, on Gods green earth, that this cannot be refunded and this is totally unacceptable ]
Regards,
[redacted]