It is unfortunate that this happened and we tried to work with Mr. [redacted] to resolve this situation. We have a nationwide affiliation with all of the Cottman Center, as well as through A.T.R.A., to help repair problems when our customers aren't near our location. I understand that Mr. [redacted] was not...
willing to deal with our A.T.R.A affiliated shops closest to him based on there reputation so I did give him 2 more additional shop names that were within 35 miles of his home address. One of those shops being Paul and Mikes Transmission (an A+ rated accredited Revdex.com Shop). Mr [redacted] said that they were too far away and he elected to go out on his own and have the transmission rebuilt at a shop that would not honor the terms of our warranty. As stated above, we gave Mr [redacted] 3 different locations that would honor the warranty and he chose not to use any of the shops. We give a warranty to our customers so if something does happen when they are not near our shop they will be taken care of. We can not help it, if a customer chooses not to go to one of the shops that honor our warranty.
It is unfortunate that this happened and we tried to work with Mr. [redacted] to resolve this situation. We have a nationwide affiliation with all of the Cottman Center, as well as through A.T.R.A., to help repair problems when our customers aren't near our location. I understand that Mr. [redacted] was not...
willing to deal with our A.T.R.A affiliated shops closest to him based on there reputation so I did give him 2 more additional shop names that were within 35 miles of his home address. One of those shops being Paul and Mikes Transmission (an A+ rated accredited Revdex.com Shop). Mr [redacted] said that they were too far away and he elected to go out on his own and have the transmission rebuilt at a shop that would not honor the terms of our warranty. As stated above, we gave Mr [redacted] 3 different locations that would honor the warranty and he chose not to use any of the shops. We give a warranty to our customers so if something does happen when they are not near our shop they will be taken care of. We can not help it, if a customer chooses not to go to one of the shops that honor our warranty.