PK Professional Services

I am not going to correspond anymore with this customerI already sent you my response to try and accommodate the customer How many contractors do you know that are willing to bring in another contractor and pay the difference myself to complete their job and HE still turned me downI went above and beyond with him and I'm done Attached is a copy of the refund check he already cashedSincerely,Paul *** P.K.Professional ServicesCell: 585-789-

I am writing in hopes of coming to a peaceful, and amicable resolution to this matter I am deeply sorry that this situation has arisen Mon, Jul18, at 10:PMI am not, nor have I ever been a scam artist, and it is unfair that you have publicly named me as such on social media.That being said, I am striving to help you understand the situation in it's entirety.I have not, nor did I ever foresee that this situation would take placeI have always been very mindful of my customerand their satisfaction, as you can see in my thumbtack reviewsThis is only a margin of my past customer baseIhave countless past customers and employers that will vouch for my reliability and honesty.I have always had every intention of completing your project to your satisfactionDue to unforeseen circumstances,two of my associates completely bailed on me and I did not think that I would be able to complete your project in atimely manner as you were demandingI wanted to be honest and up front with you immediately, because I knew thiswas an important project to you and your wifeI was upfront with you from the very beginning, stating that completinga deck project was a new venture for me, which is why the bid was so low.When I realized that I did not have the man power to complete the project within your time frame, I knew I had to letyou know, which I did immediatelyAfter careful consideration, I was able to retain another contractor that agreed toassist me in completing this project as soon as possibleWhen this was presented to you and your wife, you decidednot to accept this as a viable solution.In hopes of a peaceful resolution, I am proposing a few solutionsI am willing to complete the job with my associate that has agreed to assist me [redacted] I am willing to hire on a contractor that was recommended through [redacted] , who will complete your project, andonce completed, you will still pay the agreed balance of $2,Which is what you agreed uponI am willing to refund your balance minus the cost of your special order supplies, and we part ways.Cost of supplies: $10,Deposit Received: $11,on June 18, Balance: $1390.63.I spoke with [redacted] with [redacted] (which I have cc'd on this email) this morning who has stated that he has never spoken with you or your wife regarding this accountYour wife stated this morning that you had spoken with"someone" at [redacted] , who told you that the cost of your supplies $,This is incorrect(you special ordered top of the line composite decking with special colors, and top of the line railing from Trex)The cost ofsupplies were $10,I do have all applicable receiptsPlease let me know how you would like to proceed Regards, Paul G [redacted] P.KProfessional ServicesOn 6/13/I received a deposit of $11,for materials and supplies which were delivered to your residence on 6/21/and 6/27/On Tuesday June 14th I told you in a text that the permit for the deck can take up to daysTuesday June 21styou mentioned you applied for the permitOn Tuesday June 21st you mentioned that you and a friend moved the material from your driveway to your garageOn July 14th I spoke with you about a situation with my crew and keeping with your timeframeContract states: Contractor has the sole right to control and direct the means, manner, and method by which the services required by this agreement will be performedOn July 18th in an email I presented three different options to complete your projectYou refused every one of themAttached is the receipt from [redacted] I was wrong in stating the total cost of suppliesSupplies came to $10,as stated on the [redacted] receiptDeposit of $11,551.88-$10,On July 18th you went on Facebook and Thumbtack to slander my name and businessOn July 20th your wife called 84Lumber claiming to be my wife asking forcopies of all the receiptsAny further harassment will be dealt with accordinglyPaul ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  On June 21 I sent a text telling Paul the permit would take 10 days. On June 31st I sent a picture of the permit that I paid for and was approved. I was told after I sent him over the permit he could start the job. He then tells me that he took on another job for the week of july 4th. This made me annoyed because it pushed out the job out till july 11th. He worked a day and a hald dug some partially done holes. On July 14,2016 Paul [redacted] sent me a text that he needed to talk to me about the job. I called him and spoke with him on the phone about not being able to do the job as his crew quit. He set up a time that same day to come over and talk with me and my wife. He explains his situation and then tells us were good meaning we dont owe each other anything. He hands me a typed paper addressing he was termination the controct on july 14th. I then mentioned to him that I didnt pay him to buy me supplies and tear up my yard and my driveway. He then tells me if we return the materials that we would be responsible for the stock fee. In which we didnt breach the contract so told him he was the one responsible. After we told him we just wanted our full amount we gave him 11551.88. I believe he knew it was going to cost him 3000 to return the material so he comes over to my house with his friend phil who is also in all this scheme and hands me an envelope that contained a letter stating what he thought the resolution should be as well as a check for 1255.15. He states we slandered his name nothing I said about him wasnt the truth and that shows from him being kicked off thumbtack which is where I hired him from. He goes on to say he has all these receipts proving what he paid for the materials even though they say quotes. I feel his friend phil who used to work at [redacted] sold him material for 8500 and then he pocketing the rest he made from the 11551.88 So not only do I have to hire another guy and pay him more for labor. I also have to pay for damage product and missing product that I cant get taking care of because it wasnt bought in my name. Regards,  [redacted]

I am not going to correspond anymore with this customer. I already sent you my response to try and accommodate the customer.  How many contractors do you know that are willing to bring in another contractor and pay the difference myself to complete their job and HE still turned me down. I went above and beyond with him and I'm done.   Attached is a copy of the refund check he already cashed. Sincerely,Paul [redacted] P.K.Professional ServicesCell: 585-789-7449

I am writing in hopes of coming to a peaceful, and amicable resolution to this matter.  I am deeply sorry that this situation has arisen.  Mon, Jul18, 2016 at 10:13 PMI am not, nor have I ever been a scam artist, and it is unfair that you have publicly named me as such on social media.That...

being said, I am striving to help you understand the situation in it's entirety.I have not, nor did I ever foresee that this situation would take place. I have always been very mindful of my customerand their satisfaction, as you can see in my thumbtack reviews. This is only a margin of my past customer base. Ihave countless past customers and employers that will vouch for my reliability and honesty.I have always had every intention of completing your project to your satisfaction. Due to unforeseen circumstances,two of my associates completely bailed on me and I did not think that I would be able to complete your project in atimely manner as you were demanding. I wanted to be honest and up front with you immediately, because I knew thiswas an important project to you and your wife. I was upfront with you from the very beginning, stating that completinga deck project was a new venture for me, which is why the bid was so low.When I realized that I did not have the man power to complete the project within your time frame, I knew I had to letyou know, which I did immediately. After careful consideration, I was able to retain another contractor that agreed toassist me in completing this project as soon as possible. When this was presented to you and your wife, you decidednot to accept this as a viable solution.In hopes of a peaceful resolution, I am proposing a few solutions.1. I am willing to complete the job with my associate that has agreed to assist me. [redacted]2. I am willing to hire on a contractor that was recommended through [redacted], who will complete your project, andonce completed, you will still pay the agreed balance of $2,887.97. Which is what you agreed upon.3. I am willing to refund your balance minus the cost of your special order supplies, and we part ways.Cost of supplies: $10,161 .25 Deposit Received: $11,551 .88 on June 18, 2016. Balance: $1390.63.I spoke with [redacted] with [redacted] (which I have cc'd on this email) this morning who has stated that he has never spoken with you or your wife regarding this account. Your wife stated this morning that you had spoken with"someone" at [redacted], who told you that the cost of your supplies $8 ,500.00. This is incorrect. (you special ordered top of the line composite decking with special colors, and top of the line railing from Trex). The cost ofsupplies were $10,161.25. I do have all applicable receipts. Please let me know how you would like to proceed.  Regards, Paul G. [redacted] P.K. Professional ServicesOn 6/13/2016 I received a deposit of $11,551.88 for materials and supplies which were delivered to your residence on 6/21/2016 and 6/27/2016. On Tuesday June 14th I told you in a text that the permit for the deck can take up to 10 days. Tuesday June 21st. you mentioned you applied for the permit. On Tuesday June 21st you mentioned that you and a friend moved the material from your driveway to your garage. On July 14th I spoke with you about a situation with my crew and keeping with your timeframe. Contract states: Contractor has the sole right to control and direct the means, manner, and method by which the services required by this agreement will be performed. On July 18th in an email I presented three different options to complete your project. You refused every one of them. Attached is the receipt from [redacted]. I was wrong in stating the total cost of supplies. Supplies came to $10,296.73 as stated on the [redacted] receipt. Deposit of $11,551.88-$10,296.73 On July 18th you went on Facebook and Thumbtack to slander my name and business. On July 20th your wife called 84Lumber claiming to be my wife asking forcopies of all the receipts. Any further harassment will be dealt with accordingly. Paul [redacted]