To Whom It May Concern: The customer said that we have neglected to include information in our response to him. However, all attachments in regards to this case have been submitted. The $1000 which the customer claims was not deducted from his balance was in fact counted towards the balance, and there is email confirmation of this which was a direct response to an email he sent to our office, time and date stamped. To address the issues of the handling fee, that fee was to load and unload the items from storage. First this charge was added to the account because the customer stated he was ready for delivery and was confirmed to be loaded to go to Texas. Afterwards when the items were already loaded, he called back and stated that he was not ready for delivery. The initial charge for this based on the size of the load was $1,000. After discussion with Sam on the telephone, they agreed to $660.00 for the unloading and unlading. The difference from this fee was then applied to the remainder of the move. The invoice and emails support this fact. The customer states that there were missing emails, but there are no missing emails from the customer. The issues that were brought up by the customer, were answered with the proof that we did provide information requested via email. The card was not fraudulently charged and the weight was properly recorded. Attached is the weight slip for the move that was done. Please let us know if there are any more questions, or if more information is needed. Thank you, Stephanie P[redacted] Stephanie P[redacted]
To Whom It May Concern: The customer said that we have neglected to include information in our response to him. However, all attachments in regards to this case have been submitted. The $1000 which the customer claims was not deducted from his balance was in fact counted towards the balance, and there is email confirmation of this which was a direct response to an email he sent to our office, time and date stamped. To address the issues of the handling fee, that fee was to load and unload the items from storage. First this charge was added to the account because the customer stated he was ready for delivery and was confirmed to be loaded to go to Texas. Afterwards when the items were already loaded, he called back and stated that he was not ready for delivery. The initial charge for this based on the size of the load was $1,000. After discussion with Sam on the telephone, they agreed to $660.00 for the unloading and unlading. The difference from this fee was then applied to the remainder of the move. The invoice and emails support this fact. The customer states that there were missing emails, but there are no missing emails from the customer. The issues that were brought up by the customer, were answered with the proof that we did provide information requested via email. The card was not fraudulently charged and the weight was properly recorded. Attached is the weight slip for the move that was done. Please let us know if there are any more questions, or if more information is needed. Thank you, Stephanie P[redacted] Stephanie P[redacted]