December 18, Revdex.com: In response to the complaint made by *** ***, we appreciate you contacting us regarding this matter. Privacy laws prohibit us from discussing account information with a third party. We have responded to our member to seek a resolution
Best regards, *** *** ** *** *** Florida Credit Union
Complaint: ***
I am rejecting this response
because: I have not recieved contact from the *** *** or their *** since I called both the day of the closure of my account Also I gave consent to the Revdex.com to review the personal details of this situation Account information should be given over to the Revdex.com so that they can make a judgement of possible wrongdoing The facts are straight forward I was sent a letter by FCU asking if I'd like to keep overdraft protection, to which I answered no Months after reading, signing, and rejecting their overdraft protection I was still being charged for it to the tune of 205$
Regards,
*** ***
Thank you for bringing this to our attentionWe have reached out to the member and addressed the issue and come to a mutual agreementAgain, thank you for taking the time to notify us of the complaint
Complaint: ***
I am rejecting this response because: In FCU's letter to me they say that even without overdraft protection my account would have been in the negative I don't see how that's possible because the idea behind a debit card is to only spend money you currently have Without the overdraft protection applied to my, the overdraft protection I had rejected months ago, the five transactions could not have taken place and a negative account balance would not have been possible The *** ** *** also states in the letter that the account was mismanaged and would never be re-opened Had the bank not "mismanaged" their account processes and misapplied overdraft protections to an account that didn't want the service, the account would have been incapable of over drafting I no longer request the re-opening of my account I would only like for the Revdex.com to note the circumstances of this particular situation in the hopes of letting others avoid the same mistake
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
February 14, Revdex.com: In response to the complaint made by *** ***, we appreciate you contacting us regarding this matter. Privacy laws prohibit us from discussing account information with a third party. We have responded to our member to seek a resolution
Best regards, *** *** ** *** Florida Credit Union Tell us why here
Florida Credit Union has received Mr***'s follow up response from the Revdex.comDue to privacy laws we cannot discuss your matter via a third partyCorrespondences were sent to Mr***
Tell us why here... In response to the complaint made by [redacted], we appreciate you contacting us regarding this matter. Privacy laws prohibit us from discussing account information with a third party. We have reached out to our member to resolve the issue. We believe...
Company's response below:From: [redacted]>Date: Fri, Jun 16, 2017 at 1:17 PMSubject: Complaint: [redacted]To: "[redacted]>Good Afternoon, I received a Final Notice letter regarding complaint [redacted], [redacted]. Florida Credit...
Union has reached out to Ms. [redacted] and offered a solution. Details of this solution are not available to third parties as it pertains confident member information. At this time, Florida Credit Union deems this case closed.Thanks, [redacted]
Thank you for contacting us. We contacted Mr. [redacted] and have resolved the issue. Please contact us if we can be of further assistance.Sincerely,[redacted]Florida Credit Union
December 28, 2017 Revdex.com: In response to the complaint made by [redacted] we appreciate you contacting us regarding this matter. Privacy laws prohibit us from discussing account information with a third party. We have responded to our member to seek a resolution....
Details of this case are confidential as they pertain member account information and as a financial institution we cannot share on a public platform. Mr. [redacted] received a certified letter from Florida Credit Union, signed for on 4/18/2016. At this time Florida Credit Union views this case as closed.
Thank you for contacting Florida
Credit Union on behalf of our member. Due to account specific sensitivity we
are unable to share the findings of this complaint; however, we are in contact with
the member at this time.
Florida Credit Union has been in contact with the Member and are directly working with to resolve this complaint. Due to the confidentiality of this matter, no further details are available for the public records.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Nowhere in their letter did they address the fact that I signed a document eliminating overdraft protection. They sent me this document in the mail asking me if I'd like to keep overdraft protection, to which I checked no, signed, and mailed it back to them. They never applied the letter to my account and I was under the false impression for months that I had eliminated overdraft protection. The fees would have never accrued had the letter been applied to my account as it should have been.
Regards,
[redacted]
December 18, Revdex.com: In response to the complaint made by *** ***, we appreciate you contacting us regarding this matter. Privacy laws prohibit us from discussing account information with a third party. We have responded to our member to seek a resolution
Best regards, *** *** ** *** *** Florida Credit Union
Complaint: ***
I am rejecting this response
because: I have not recieved contact from the *** *** or their *** since I called both the day of the closure of my account Also I gave consent to the Revdex.com to review the personal details of this situation Account information should be given over to the Revdex.com so that they can make a judgement of possible wrongdoing The facts are straight forward I was sent a letter by FCU asking if I'd like to keep overdraft protection, to which I answered no Months after reading, signing, and rejecting their overdraft protection I was still being charged for it to the tune of 205$
Regards,
*** ***
Thank you for bringing this to our attentionWe have reached out to the member and addressed the issue and come to a mutual agreementAgain, thank you for taking the time to notify us of the complaint
Complaint: ***
I am rejecting this response because: In FCU's letter to me they say that even without overdraft protection my account would have been in the negative I don't see how that's possible because the idea behind a debit card is to only spend money you currently have Without the overdraft protection applied to my, the overdraft protection I had rejected months ago, the five transactions could not have taken place and a negative account balance would not have been possible The *** ** *** also states in the letter that the account was mismanaged and would never be re-opened Had the bank not "mismanaged" their account processes and misapplied overdraft protections to an account that didn't want the service, the account would have been incapable of over drafting I no longer request the re-opening of my account I would only like for the Revdex.com to note the circumstances of this particular situation in the hopes of letting others avoid the same mistake
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
February 14, Revdex.com: In response to the complaint made by *** ***, we appreciate you contacting us regarding this matter. Privacy laws prohibit us from discussing account information with a third party. We have responded to our member to seek a resolution
Best regards, *** *** ** *** Florida Credit Union Tell us why here
Florida Credit Union has received Mr***'s follow up response from the Revdex.comDue to privacy laws we cannot discuss your matter via a third partyCorrespondences were sent to Mr***
Tell us why here... In response to the complaint made by [redacted], we appreciate you contacting us regarding this matter. Privacy laws prohibit us from discussing account information with a third party. We have reached out to our member to resolve the issue. We believe...
that this resolution will be to her satisfaction.
Company's response below:From: [redacted]>Date: Fri, Jun 16, 2017 at 1:17 PMSubject: Complaint: [redacted]To: "[redacted]>Good Afternoon, I received a Final Notice letter regarding complaint [redacted], [redacted]. Florida Credit...
Union has reached out to Ms. [redacted] and offered a solution. Details of this solution are not available to third parties as it pertains confident member information. At this time, Florida Credit Union deems this case closed.Thanks, [redacted]
Thank you for contacting us. We contacted Mr. [redacted] and have resolved the issue. Please contact us if we can be of further assistance.Sincerely,[redacted]Florida Credit Union
December 28, 2017 Revdex.com: In response to the complaint made by [redacted] we appreciate you contacting us regarding this matter. Privacy laws prohibit us from discussing account information with a third party. We have responded to our member to seek a resolution....
Best regards,
[redacted] Florida Credit Union
Details of this case are confidential as they pertain member account information and as a financial institution we cannot share on a public platform. Mr. [redacted] received a certified letter from Florida Credit Union, signed for on 4/18/2016. At this time Florida Credit Union views this case as closed.
Thank you for contacting Florida
Credit Union on behalf of our member. Due to account specific sensitivity we
are unable to share the findings of this complaint; however, we are in contact with
the member at this time.
Florida Credit Union has been in contact with the Member and are directly working with to resolve this complaint. Due to the confidentiality of this matter, no further details are available for the public records.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Nowhere in their letter did they address the fact that I signed a document eliminating overdraft protection. They sent me this document in the mail asking me if I'd like to keep overdraft protection, to which I checked no, signed, and mailed it back to them. They never applied the letter to my account and I was under the false impression for months that I had eliminated overdraft protection. The fees would have never accrued had the letter been applied to my account as it should have been.
Regards,
[redacted]