Pivotal Home Solutions

Initial Business Response /* (1000, 8, 2015/02/12) */
*** *** *** has received the complaint for Ms***Per Ms*** request, her account with *** *** *** has been canceled and no outstanding charges are dueMs*** will not receive any further bills, mailings,
or phone calls from *** *** *** *** *** *** considers the complaint resolved
Initial Consumer Rebuttal /* (3000, 16, 2015/02/23) */
ust received another billing
also this billing states the account
number recently changed
the account on past billings and
this billing received and dated due by March 10th
what is with this companyit appears they do not
take this matter seriously
I received this bill February 19th (regular mail)
removing a name from the list is a matter of
clicking the delete button
May I request a written notice from this company
all traces of my name and address are removed and
no other mailing or contact with me is not permitted
without my written consent
Please let me know
***
Final Business Response /* (4000, 20, 2015/03/16) */
The statement that Ms*** received was confirmation that the balance on her account was zeroNo payment is due and Ms*** will not receive any further communications from our companyService Protection Group considers the complaint resolved

Complaint: ***
I am rejecting this response because: still waiting for their responsethey have provided a solution over the phoneTo avoid misunderstanding again, I request them to send me the resolution in written, email or message will be great, but then never hear back againSo the case is not close, and they did not settle my question nor problem.
Sincerely,
** **

Pivotal Home Solutions attempted to contacted Mr*** with regard to his complaintIn October of 2015, Pivotal Home Solutions purchased *** appliance repair and maintenance contracts, including Mr***’ contract. A notice of the assignment of the contracts was sent to
all customers (including Mr***’) and in that notice, customers were encouraged to call Pivotal Home Solutions with any questions or concerns about their coverageNo changes to the terms or coverage were made to any of the contracts acquired by Pivotal Home Solutions. As a good faith gesture, and not as an admission of any liability, Pivotal Home Solutions applied a credit to Mr***’ account to remove the amount due. Mr***’ and Pivotal Home Solutions considers this complaint resolvedTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI accept the year credit as a resolution to my complaint At least, I was able to recover some of what was taken from me and I did receive it as a bill credit It still amazes me that this billing practice is allowed to occur I must reiterate that I never signed up for this program and I encourage others to not sign up for paperless billing and to review your bill every single month with a fine tooth comb This practice is what I have been doing from here forward
Sincerely,
*** ***

Nicor Home Solutions has not changed its position on the complaint from Mrs***Our contractor did not deem the faucets irreparable and per the terms and conditions of Mrs***’s plan, only units deemed irreparable can be replaced Per the request of Mrs***, her service plan has been cancelled and she has requested that we do not contact her moving forward regarding this complaint Nicor Home Solutions considers the complaint closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Nicor Home Solutions has received your notice with regards to Mrs*** complaintNicor Home Solutions contacted Mrs*** on July 5th, with regards to her billing disputeIn resolution of Mrs*** complaint we applied a goodwill credit sufficing for half of the total balance
due in the amount of $Mrs*** understands she is responsible for the remaining balance of $Nicor Home Solutions considers this complaint closed

*** Home Solutions received notice of a complaint from Mr***Per Mr*** request to close his account; a refund of $has been processed and a check sent via postal mail as of 6/30/*** Home Solutions considers this complaint closed

Pivotal Home Solutions attempted to contacted Mr*** again with regard to his complaint, but were unable to reach him. We tried to reach Mr*** unsuccessfully July 13th; leaving a voicemail to return our callIn October of 2015, a notice of the assignment of the contracts was sent to all customers (including Mr***) and in that notice, customers were encouraged to call Pivotal Home Solutions with any questions or concerns about their coverageAgain, no changes to the terms or coverage were made to any of the contracts acquired by Pivotal Home Solutions. If Mr*** has questions or he would like to make a change to his account, he can contact us at 855-890-Pivotal Home Solutions considers this complaint closed

We were finally able to speak to *** *** with regards to his complaint*** *** was given a goodwill credit of $and *** *** and *** Home Solutions both consider his complaint resolved

Columbia Home Solutions contacted Ms. [redacted] with regard to her complaint. It was explained to Ms. [redacted] that we would review her call from 5/20/2016 to verify what was stated. We were able to verify that she was not told that Columbia Home Solutions would cover the cost of moving her meter. We...

informed Ms. [redacted] that only her diagnostic and pressure test charges would be covered. Per her request, Columbia Home Solutions sent a copy of her terms and conditions via email ([redacted]) on 6/7/2016.  Ms. [redacted] and Columbia Home Solutions consider this complaint resolved.

[redacted] Home Solutions received your complaint notification for [redacted]. On July 17th, 2017 our service provider [redacted] went out and determined that Mr. [redacted] water Heater is 11years old. In addition to that it was also identified that the repairs necessary would exceed 75% of the value of the...

water heater. Per Mr. [redacted]'s terms and conditions [redacted] Homes Solutions considers their Water Heater deemed irreparable. On July 25th,2017 [redacted] Home Solutions offered a goodwill credit equivalent to 2 months worth of service, Mrs. [redacted] declined our offer. [redacted] Home Solutions considers this complaint closed.

[redacted] Home Solutions received your complaint notification for Mr. [redacted] complaint. According to our records we provided reimbursement to Mr. [redacted] for the purchase of his new replacement A/C unit on 09/19/2017. [redacted] Home Solutions considers this complaint closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/12/05) */
Vectren Services has reviewed the complaint for [redacted]. Ms. [redacted] enrolled in the Gas Line Comfort Guard Program and the Electric Line Guard Program on 8/27/2010 for $9.90 per month. Ms. [redacted] has only been charged $9.90 per month...

since the date of enrollment. We have attempted to contact the customer to discuss her complaint on 11/17, 11/18, 11/19, 11/20 and 11/26 but have been unable to reach the Ms. [redacted]. Vectren Services will consider the complaint resolved if Ms. [redacted] does not contact us back by 12/12. Ms. [redacted] may contact our Account Specialist, [redacted], at XXX-XXX-XXXX.

Nicor Home Solutions received your complaint notification with regard to Mr. [redacted] complaint. Nicor Home Solutions contacted Mr. [redacted] on June 23rd,2017 to discuss his billing. Nicor Home Solutions explained on December 31st,2016 there was a balance in the amount of $28.47 that was sent to the utility Nicor Gas as a result of this Mr. [redacted] Nicor Home Solutions account was left in arrears. At Mr. [redacted] request his account was cancelled on December 22,2016. There was a credit applied in the amount of $66.37 at that time of which 28.47 was sent to the utility to satisfy his utility bill. In resolution of Mr. [redacted] complaint we applied a credit for the late pay fees assessed as well as the final charge. Nicor Home Solutions considers this complaint closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However misleading as to time frames and what really took place, after 6 weeks of back and forth it took a complaint to the Revdex.com got get them to respond. Hopefully they will improve this for future customers . 
Sincerely,
[redacted]

I never agreed to this settlement. Someone spoke to my father, Not me! My father is listed on the account but I am authorized as well and I never agreed to the refund amount and I never even got the refund. I don’t understand why I was offered half of what I was forced to pay. I want the full amount back. We shouldn’t have had to pay a dime to have our furnace cleaned when the furnace would not run without it being cleaned. Therefore that’s not maintenance! That’s fixing something that’s broke and we pay every month for a service that’s pretty much a scam! And whoever wrote back to the Revdex.com from pivotal is a liar because I never spoke to anyone and agreed to anything! My father does not live at this address, my father did not pay to have the furnace fixed and my father does not pay the monthly bill. So I agreed to nothing and I never got a refund in the first place. I asked for a full refund and that’s what I want!

Initial Business Response /* (1000, 6, 2015/10/02) */
Service Protection Group spoke with Mr.[redacted] in regards to his complaint. It was explained to Mr.[redacted] that his plan was still active until he called us to cancel in April. For the time it was still active, he owes $65.70, and that amount...

is past due. Mr.[redacted] then claimed he never enrolled in our product, so we researched his account and found the signed enrollment card he sent us to enroll in our product. Mr.[redacted] requested that we mail him a copy of the enrollment card, and we have mailed it to him by USPS. Mr.[redacted] and Service Protection Group consider this matter resolved.

Nicor Homes
Solutions has tried to contact Ms. [redacted] multiple times since October 19, 2015
without being able to leave a voicemail.  At this time, Ms. [redacted] has
made no attempt to contact us.  We would like to speak with her for
further clarification of her complaint in hopes...

of
reaching a resolution.Ms. Holmes
can contact us at 800-373-1100.