Pivotal Fitness

My account has been charged after manager has said my membership has been cancelled. I was promised a refund, no refund yet.
In April, I attempted to contact Pivotal Fitness multiple times through Facebook, email, and by phone.I never received a response. In May, I was not being charged for my membership and since I heard nothing from the establishment I assumed they received my message and cancelled the membership. On 6/3/2020, my account was charged again. I was able to get a hold of them on 6/5/2020, and was able to talk to the manager, *** who let me know over the phone that I would not be billed for the membership anymore and that it was cancelled and that I would hear from HR regarding a refund. My contract stated that my year contract would end in June and would not renew if I expressed to cancel 30 days before, which I have been doing since April. In August, I was billed again and reached out to Mr. over email. He expressed that I would be getting a refund in 2-4 weeks and stated through email, "your membership is canceled and there will be no further billing." On 9/3/2020, Pivotal Fitness has charged my account again for a membership fee. I never heard from HR. I emailed and called the operation again on 9/6/2020 since I did not see the charge until then and no answer. There is no refund in my account from August.

Shady tactics-not providing the right information on the day a notice is turned in. Charges without refunds and blames clients for their mess up.
This company enforces antiquated contractual agreements on clients of their gym. When the contract is invalid due to a state move, they did not provide the correct information. They told me to fill out a cancelation form and that was it. They continued to charge me after my 30 day notice was up. Then refused to refund me the months they charged due to their own mess up and lack of information provided. They use shady used car salesmen tactics that scalp as much money from you as possible. They do not provide the correct information for their services in order to trick people out of more money then refuse to fix their mistakes. They are also in breech of contract with covid due to the facility not providing all their resources.

I cancelled my membership and payment is still coming out.
I contacted customer service on Aug 1st to cancel my membership. I did not receive a reply back until August 10th and filled out all paperwork immediately. Aug 17th payment came out for the month of august and again came out today on September 1st. I was on a month to month membership with O2 fitness and should not have this much problem cancelling my membership .

The complaint is with contract & billing issues. I complied with cancellation requirements of giving 30-days notice to cancel, but I was billed again.
I have a record of e-mail correspondence, which includes conflicting statements sent to me from the Customer Accounts Mgr., who is also the Payroll Mgr. (https://1drv./u/s!AmmqufM-1u8ykVX_-E1SvFQXKGS_?e=6P1PMY; https://1drv./u/s!AmmqufM-1u8ykVZbHJKlFWdVGXvL?e=x6AE9L; https://1drv./u/s!AmmqufM-1u8ykVeMn2LqbEsKrEeI?e=fBfZ5t; https://1drv./u/s!AmmqufM-1u8ykU6ikKfx) I have the copy of my original contract which was signed as a 2-year contract on August 10, 2018. I gave 30-day notice on July 10, 2020, in fact I had contacted the gym at the 45-50 day mark to see if I could cancel at that time, but I was told to call back on the specific 30-day mark to cancel my two year contract. So, that is what I did on July 10, 2020. I called the downtown location of the gym on Wentworth St. and they told me to come in to sign the cancellation form. So, later that afternoon I did, but then there were not any cancellation forms available for me to fill out. Then, the printer did not work at the gym to print any other cancellation forms. So, the gentleman that was working that afternoon sent me the cancellation form attachment. I printed the form at home and scanned it back to him and two other Pivotal employees, one of whom was listed at the bottom of the cancellation form as the contact person for cancellations. This is the same lady who is the Customer Accounts and Payroll Manager for Pivotal Fitness. I had to write back to all parties involved on July 12 because I wanted confirmation (just to be on the safe side) that they had received my cancellation form. (I scanned it back to them because I did not want to turn around and pay for parking again to return the form to the downtown Wentworth Street location. And as easily as I printed the form that they sent to me, they could print the cancellation form that I sent to them.) On July 13, I received e-mail confirmation from two employees that, yes, they had received it. And the Customer Accounts manager stated that my membership would expire at the end of its term on August 10, 2020. But, then, my checking account / debit card was charged $39.99 on August 1! I was counting on that money to either contribute to my rent payment, or to help me purchase groceries until my next paycheck. I quickly called the phone number listed for the Customer Accounts Mgr. and Payroll Mgr., who is Ms. *** (I have seen both last names, so I am not sure which one is her married name or maiden name.) The phone number is only for the front desk of the West Ashley location, Sam Rittenberg Blvd., of Pivotal Fitness. The associate who answered the phone said that the corporate office is located there, but they only give out the number for the front desk of the gym. (It is by choice that they do not give out the phone numbers for the actual leadership of Pivotal Fitness admin. The previous statement is my word, not the associate at the gym-side of Pivotal.) Anyhow, I e-mailed the Customer Account / Payroll Mgr. again, and kept it on the same e-mail chain. And the associate at the front desk of the gym submitted a ticket on my behalf. August 1 was a Saturday, but I did not hear back from Ms. until Tuesday, August 4. I will let all of the documents (the contract form that was signed in 2018, and the time-stamped e-mail correspondence, etc.) speak for itself. But I need that $39.99 refunded to my checking account / debit card. I have not reached out to my bank yet, to dispute the charges. But that is an option that I am considering. I would point out especially that on July 13 when Ms. confirmed receipt of the cancellation, she said that my membership would expire on August 10. But, then, after my checking account / debit card was charged on August 1, she said in her e-mail from August 4 that my membership was good till August 31 / September 1! So, clearly, the leadership of Pivotal Fitness is trying to cover up for their errors by changing the rules at the last minute.

In January 2020, I cancelled my gym membership. Pivotal claims to have lost the cancellation paperwork and has continued billing me regularly.
When O2 was bought out by Pivotal in January 2020, I went in to their Johnnie Dodd's location In-Person to cancel my membership. My final payment should have been taken in February, in accordance with the cancellation portion of my previous contract. My experience at that time was extremely unpleasant, with the customer service representative at the location being very rude and hostile about cancelling my contract. After this, Pivotal continued to bill me monthly (except for the two months they were closed dude to COVID) through the end of July. When I called to complain, they told me that they had no record of a cancellation and must have lost the paperwork. They asked me to resubmit the paperwork with no promise of a refund. I have not received any response or information in the week since then. At that time I had my credit card company dispute the most 60 days of charges. And today I received a notice from Pivotal's billing agency requesting repayment of the disputed charges.

Overall, my experience with Pivotal has been very unpleasant with poor customer service and very suspicious and disingenuous billing practices.

Our complaint is the same as the 4+ listed. We would like a cancellation form emailed to up to fill out and turn in & no one will return our calls
We had a card change and instead of them alerting us it was no longer going through the sent us to billing. This started in Feb. We have talked to billing agency and they've advised us the best way to get this handled is through the GM at the facility. I have called all Mt. Pleasant locations multiple times, leaving ,multiple messages and have yet to receive a call back.

Thanks

I want to cancel membership for *** and ***. Pivotal Fitness does not respond to voice messages and has no email address posted online.
My credit card is automatically charged each month. I want this stopped immediately.
I and my wife are in out 70's and even if the fitness center was open (which it is not) we would be at very high risk for COVID19.

I need to cancel membership because my contract is up and I have not gone to the gym since February.
I moved to North Carolina in February and am still getting billed. I have not been to the gym since February. I called and they say you have to come in and sign a piece of paper. They give an email that no one responds to. My contract is up and I have not been to the gym so I need to cancel my membership.

We have reached out to PF three times in a 3 week period, with no response. We are looking to cancel our membership
We have emailed ***@pivotalfitness.com as instructed by the site manager. We sent emails on 5/20, 5/28, and 6/4 with no response in request to cancel memberships(not under contract). We have been to the facility on Sam Rittenberg twice, manager was unavailable. Have called twice and left messages, and no returned calls. Three weeks with no response to an email is unacceptable- no one should have to file a complaint with the Revdex.com to seek resolution. Responding to emails is a daily business operation. This company does not have an option on their website to contact their corporate office. We have no further options to contact this company. Please advise ASAP