Pivot Rock Solutions, LLC

Mr [redacted] ,I am having a difficult time reading your complaint, but I believe you are stating you feel the interest being charged is incorrect Your Retail Installment Contract (attached), states that your simple interest rate is 17.859%, which is what you are being charged I think the confusion may lie in the fact that, as a simple interest contract, interest accrues on the account daily based on the outstanding principal balanceAs stated on page of the contract, the total amount paid during the term of the loan will change is you are early or late with your payments Per your contract, the total of payments if you paid exactly on your due date each month would be $10, You paid the account off this month and the total of payments you made was $10, This is less than the amount detailed in the contract, so I really don't understand your allegationI have attached your payment history as well as your contractJessica S [redacted]

*** ***, We received your request to stop emails on the 24th and immediately removed your email address from our system. I see you did receive a call on the 25th. Now that we have received your request to stop ALL communication, the phone numbers have been removed from the system as
well. You will not receive any further communication regarding this account. We apologize for the inconvenience. Pivot Rock Solutions

*** ***, Per the notes in our system, your agreement with *** was to make the payment on the 29th of each month. He agreed and sent a Due Date Change Form for the 28th because, as *** stated, the system does not let us set due dates for the 29th, 30th or 31st of the month. If you
prefer, we can set your due date for Feb 1st and each 1st of the month thereafter. We are still willing to honor our agreement with either due date, but we cannot resolve your issue if you do not respond to our emails or calls and we need the signed form back before we can adjust the account.We will reach out to you again today. ***

Mr. [redacted],I am having a difficult time reading your complaint, but I believe you are stating you feel the interest being charged is incorrect.  Your Retail Installment Contract (attached), states that your simple interest rate is 17.859%, which is what you are being charged.  I think the...

confusion may lie in the fact that, as a simple interest contract, interest accrues on the account daily based on the outstanding principal balance. As stated on page 3 of the contract, the total amount paid during the term of the loan will change is you are early or late with your payments.  Per your contract, the total of payments if you paid exactly on your due date each month would be $10,149.30.  You paid the account off this month and the total of payments you made was $10,134.08.  This is less than the amount detailed in the contract, so I really don't understand your allegation. I have attached your payment history as well as your contract. Jessica S[redacted]