Pittman & Davis

A friend sent us a grapefruit and orange gIft box yesterday because my husband is quite ill. I opened the box to find 5 brown oranges and 1 that had completely molded. I called customer service today and received no apology at all. I was told they would either credit my friend's account for the 6 oranges or ship me 6 of something else in June. They advised all the citrus for this month was gone. I believe it because the remaining oranges and grapefruit are spongy and must have been pulled from the last of the inventory. At any rate I would never buy from this company.

I have been sending Pittman and Davis products to friends and buying for myself for more than five years, I have never been disappointed. The smoked turkey, the fruit trays and the fresh fruits have always arrived on time and my friends have always had compliments on the quality and flavor.
Elena L Garcia

I ordered a fruit basket as gift (order number P-7522710). I’m unsure of the quality at the time of packing, but fedex delivery took 2 days to go from Harlingen, Texas to Victoria, Texas. During this time, it was just out in weather temperature. A couple oranges appeared to be rotten. There are black spots on them. I don’t know the status of the cheese and bacon. My recipient was kind and didn’t fuss about it. But this order was a complete embarrassment.

Called to TRY to discuss and pay a bill. Left my phone # for a call back, no one has returned my call after two days.

Lots of businesses now have websites that will allow customers to make payments. No such luck with this business - it is the third decade of the 21st century - they need to get with the times.

Tried calling the order number option to see if that can work and was met by a person with the worst attitude. Evidently they are overworked and understaffed because of "The Holidays." I guess the company has never worked through a holiday season before. Most companies would hire more people during the holidays - seasonal holiday help, but this concept is lost on these folks.

I placed my order Dec.2, trying to avoid the Christmas rush.
December 20th and still not in San Antonio. Call customer service and be ready to hold forever. You can email and you'll get a reply that they will get to you as soon as possible.
Finally called 800 # back and pressed the "place an order" option. Spoke to a human that tried to be helpful but was advised since their delivery window is 12/6 to 12/24...well you know the drill. NEVER AGAIN.

Thanks for advising us.This complaint has already been taken care of - through [redacted] .A refund was processed in the amount of: $(12/29/15) today - Transaction ID - 07L5072988319393AAdditionally, [redacted] e-mailed the Customer to advise of said refund.The first refund was applied to the Customers account (and the representative did not understand that the Customer preferred the refund through [redacted] .) It was a simple misunderstanding We are very grateful that this matter was brought to our attention - and we appreciate this opportunity to explain We also extend our sincere apologies.We are available to answer any additional questions regarding this matter.PITTMAN & DAVIS

[redacted] We have received the most recent correspondence from our mutual Customer.It appears that our words of explanation only made matters worse - and for that, we apologize deeply.Again, quoting the Customer, "This company needs to refund the money and issue an apology."It now appears that more action is necessary - and as a result, a complimentary package will be forwarded to the Complainant.And, we again extend our sincere apologies for the continued concern and frustration this matter has caused.We greatly appreciate this matter being brought to our attention so that we can learn and grow as a result.We surely hope that all matters have now been addressed - and we can put this mutually disappointing circumstance to rest.All the very best in 2016!PITTMAN & DAVIS

Thanks for advising us.This complaint has already been taken care of - through ***.A refund was processed in the amount of: $(12/29/15) today - Transaction ID - 07L5072988319393AAdditionally, *** e-mailed the Customer to advise of said refund.The first refund was applied to the Customers
account (and the representative did not understand that the Customer preferred the refund through ***.) It was a simple misunderstanding. We are very grateful that this matter was brought to our attention - and we appreciate this opportunity to explain. We also extend our sincere apologies.We are available to answer any additional questions regarding this matter.PITTMAN & DAVIS

Case # ***
***
Thanks for sending over the file from Mr *** ***
We had been in contact with Mr *** - as our charge card processing service had inadvertently duplicated a file
Unbeknownst to us, there is quite a bit of
legal process(es) that are in place to get the refunds back to the Customers
(The file did not show in our records - rather only through the processing services records.)
We have e-mail confirmation that the entire file has now been refunded for the duplicated records - which includes Mr ***
charge of $
We extended our apologies to Mr *** at the time of contact - and wish to also express our sincere and heartfelt
apologies for any concern or inconvenience caused
Thanks again for letting us know about this most concerning matter. We are happy that this matter is now
closed
Sincerely,
*** ***
Customer Service
PITTMAN & DAVIS

Thanks for advising us.This complaint has already been taken care of - through [redacted].A refund was processed in the amount of: $26.35 (12/29/15) today - Transaction ID - 07L5072988319393AAdditionally, [redacted] e-mailed the Customer to advise of said refund.The first refund was...

applied to the Customers account (and the representative did not understand that the Customer preferred the refund through [redacted].)  It was a simple misunderstanding.  We are very grateful that this matter was brought to our attention - and we appreciate this opportunity to explain.  We also extend our sincere apologies.We are available to answer any additional questions regarding this matter.PITTMAN & DAVIS

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[redacted]We have received the most recent correspondence from our mutual Customer.It appears that our words of explanation only made matters worse - and for that, we apologize deeply.Again, quoting the Customer, "This company needs to refund the money and issue an apology."It now appears that more action is necessary - and as a result, a complimentary package will be forwarded to the Complainant.And, we again extend our sincere apologies for the continued concern and frustration this matter has caused.We greatly appreciate this matter being brought to our attention so that we can learn and grow as a result.We surely hope that all matters have now been addressed - and we can put this mutually disappointing circumstance to rest.All the very best in 2016!PITTMAN & DAVIS