Pit Stop

Open Road MINI of Morristown stands behind their work. [redacted] will work with Ms. [redacted] and discount the repairs as noted. I'm sorry that you feel you were treated unfairly. It is our mission to treat our customers with respect and honestly. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:The warranty for emissions, which the water pump falls under is 7 years or 70k miles. This car is under the 70k but  according to your dealership the in service date was mid October 2008. The seven years was mid October 2015, 40 days before I brought the car in. This was all confirmed by your dealership. Is that going to change now?I was told in January that my extended warranty and work orders were still in your facility.All Ii want from this dealership return of paperwork or admit they misplaced it. The car is designed to fail as warranty, this is proff. The dealership doesn't have to fail, or do they?
Regards,
[redacted]

The new vehicle warranty had expired a long while ago and the attached is a copy of his aftermarket warranty in which he supplied. There is a phone number available. The reason the bill had no charge is because it hadn't been reviewed and totaled by the service manager due to the fact that the customer was supposed to come in on Monday when the manager was in. It states the diagnoses fee on the first page.There is no extension of the warranty offered especially after a problem has been detected. Mr [redacted] purchased the warranty with someone other than Open Road Mini.I again suggest that Mr [redacted] contact Fred G directly at the dealership to resolve this.Sincerely,Missi C

Complaint: [redacted]
I am rejecting this response because:Our warranty was cancelled in error and without our permission on 2/20/16. Long after our dealings with MorristownMINI was over.Once this was brought to the attention of those involved, it was handled beyond our satisfaction. Please try to stay focused on your dealership lack of accountability, and not spin others positive response to a negative situation.Originally I was told you had my paperwork and would send out,(January 16). Your first response to this Revdex.com complaint you wrote it was returned. Subsequent writings you did not have. Last writing it was lost in mail. The only thing more over engineered than a MINI Cooper is this dealerships account of this interaction.The water pump and thermostat are covered by your 7/70k mile CA Emissions warranty, your dealership told me, it's in service book and even on line. There is a known problem with these parts and MINI has/is addressing these concerns in a class action lawsuit.http://topclassactions.com/lawsuit-settlements/lawsuit-news/331053-mini-...⇄ /> Regards,
[redacted]

My apologies for misspelling your name, I didn't intentionally do so.  The warranty contract and work orders were ,ailed to you at [redacted]. We would not hold on to something that wasn't ours. The warranty had expired in 2012 and not 40 days prior to the claim. We can not alter our records nor would we. The diagnostic fee is a standard fee that all repairs incur. I've attached a copy of the warranty in which our service adviser copied for our records but we do not have the original or the work orders.The warranty work is an issue with [redacted] and nothing we can address.Again, I ask the customer to contact Fred G, Service Manager of Mini, if there are any concerns or questions.Sincerely,Missi C