On 4/29/16 Pipemasters came for a requested repair. The water was draining too slow out of tub, the handle came off easily and when the water was turned on to divert the water to the shower head the pull fell down and water came into tub. The handle was tightened, the drainage adjusted and I was told the part to send the water to the shower head had to be ordered. I paid the service charge $169 plus tax I was told that Josie would call when the part was in. When I did not hear from them after a month I called and was told the part had to be ordered. and they would call me After another month plus I called and got the same response. The faucet is American Standard and purchased in 2010. At this point I will have to call another company and pay another service fee. I am a senior citizen, on fixed income and resent this type of service.
On 4/29/16 Pipemasters came for a requested repair. The water was draining too slow out of tub, the handle came off easily and when the water was turned on to divert the water to the shower head the pull fell down and water came into tub. The handle was tightened, the drainage adjusted and I was told the part to send the water to the shower head had to be ordered. I paid the service charge $169 plus tax I was told that Josie would call when the part was in. When I did not hear from them after a month I called and was told the part had to be ordered. and they would call me After another month plus I called and got the same response. The faucet is American Standard and purchased in 2010. At this point I will have to call another company and pay another service fee. I am a senior citizen, on fixed income and resent this type of service.