Our main swear line backed up one eveningWe decided to call PipeWorksWithin an hour Johnny arrivedHe greeted us with a smile, put on his protective boot covers and came in to diagnose the problemJohnny thoroughly explained what he was going to do to rectify the problemAfter unclogging the sewer pipe, he cleaned up the work location, reviewed his follow up recommendations and went so far to ask us if I had any concerns or questionsHe also indicated that the office would be contacting me in the morning for a follow up(Which they did) Pipe Works is a class act all the way! I've heard countless horror stories and have dealt with inept contractors..PipeWorks was magnificentWill refer them to my friends and family
On Sunday July 24th, [redacted] ***, the owner and landlord of [redacted] in [redacted] Township called our emergency service line and received one of our managers, Kevin J The customer was quoted $249, as is our standard emergency hours fee, and she agreed Kevin immediately dispatched John A, who arrived at the home within minutes of the original call being placed Upon arrival, John A found that the blower motor capacitor had died For the sake of explanation, let’s associate this situation with a light not working in your home It is very possible that the light bulb is simply dead, the switch could be bad, or the whole thing could be dead In this case, the blower motor capacitor is similar to the light bulb; it is the most cost-effective fix to attempt to remedy the situation John A informed Ms [redacted] that he can replace the blower motor capacitor, and that might get the system going, but as he clearly states in the attached signed invoice labeled [redacted] Invoice Trip 1, there may be something else wrong As stated in the invoice, not only was the customer aware that there may be further issues, but it was also clearly stated that the charges for the capacitor would be applied towards the cost of a full replacement if that option is required The exact language in the invoice is as follows: “The home owner approved to replace the blower motor capacitor, however the problem could be something elseThe customer would like to have an appointment with our comfort specialist Ray on Friday 7/29/by pmAlso the price for the capacitor will be credited to customer if she decides to replace within a week of installation.” Shortly after John A arrived at the home, Ms [redacted] called the emergency line again to inform us that another company, [redacted] ***, had agreed to come out for only $ Ms [redacted] inquired as to the reasoning behind the difference in prices, and Kevin J explained to her that we charge a premium rate for emergency hours, and in exchange guarantee prompt arrival and service Ms [redacted] was understanding and recognized that our supreme response time was, in fact, worth the moneyAt this point, John A had changed the blower motor capacitor with the approval of Ms***, and with the understanding that something larger may be wrong with the system That being said, the system was working when he left, so it was worth the $to see if it would hold, and if the system did need to be replaced, the $would be taken out of any additional costs The customer is in a good position, either the system works and it only cost $600, or if she needs to replace it, that $will be applied towards the new costA couple of days later, Tuesday July 26th, Ms [redacted] called back in to Pipe Works complaining that the system was not working once again We sent out another technician that same day, at no cost The technician found that the blower motor capacitor had died once again, leading him to believe that there was something else wrong with the system At this point, the technician explained that while it was worth a shot, the new capacitor was not able to do the job and the system should really be replaced We scheduled an appointment with our comfort advisor for the very next day, and the technician even changed the capacitor again at no cost in an attempt to give Ms [redacted] as much air conditioning as possible until the time at which a complete replacement could be madeWhile this technician was at the home of Ms***, another company, [redacted] arrived on site, and was also given the chance to diagnose the system As per the complaint filed by Ms***, the technician from [redacted] came to the same conclusion as our technician, the system needed to be replaced At this point everything should have been fine; the customer was given a cost-effective option to attempt to prolong the life of her air conditioning system, and when that didn’t hold, she was told that the money she spent would be applied towards the cost of a new system Her second opinion confirmed the need for a new system, and in turn the proficiency of Pipe Works ServicesPipe Works went out of its way to do everything possible to make the customer as comfortable as possible, while also being entirely transparent about the issues at hand and all pricing In the end, the customer cancelled their appointment with the comfort specialist Then out of the blue we receive this Revdex.com complaint containing inflammatory language such as “extortion, dishonest, and working without ethic.” These claims are entirely false, and we reject any wrongdoing percent Please review the attached invoices with authorizing signatures, and confirm that Pipe Works was honest, transparent, and at no fault We will not be refunding the customer, as there are no grounds to do so We feel strongly that we handled every step of this situation with competency and class, and seek a decision declaring as muchThank you for taking the time to hear both sides of the story, and we look forward to a quick, peaceful resolution
Our main swear line backed up one eveningWe decided to call PipeWorksWithin an hour Johnny arrivedHe greeted us with a smile, put on his protective boot covers and came in to diagnose the problemJohnny thoroughly explained what he was going to do to rectify the problemAfter unclogging the sewer pipe, he cleaned up the work location, reviewed his follow up recommendations and went so far to ask us if I had any concerns or questionsHe also indicated that the office would be contacting me in the morning for a follow up(Which they did) Pipe Works is a class act all the way! I've heard countless horror stories and have dealt with inept contractors..PipeWorks was magnificentWill refer them to my friends and family
On Sunday July 24th, [redacted] ***, the owner and landlord of [redacted] in [redacted] Township called our emergency service line and received one of our managers, Kevin J The customer was quoted $249, as is our standard emergency hours fee, and she agreed Kevin immediately dispatched John A, who arrived at the home within minutes of the original call being placed Upon arrival, John A found that the blower motor capacitor had died For the sake of explanation, let’s associate this situation with a light not working in your home It is very possible that the light bulb is simply dead, the switch could be bad, or the whole thing could be dead In this case, the blower motor capacitor is similar to the light bulb; it is the most cost-effective fix to attempt to remedy the situation John A informed Ms [redacted] that he can replace the blower motor capacitor, and that might get the system going, but as he clearly states in the attached signed invoice labeled [redacted] Invoice Trip 1, there may be something else wrong As stated in the invoice, not only was the customer aware that there may be further issues, but it was also clearly stated that the charges for the capacitor would be applied towards the cost of a full replacement if that option is required The exact language in the invoice is as follows: “The home owner approved to replace the blower motor capacitor, however the problem could be something elseThe customer would like to have an appointment with our comfort specialist Ray on Friday 7/29/by pmAlso the price for the capacitor will be credited to customer if she decides to replace within a week of installation.” Shortly after John A arrived at the home, Ms [redacted] called the emergency line again to inform us that another company, [redacted] ***, had agreed to come out for only $ Ms [redacted] inquired as to the reasoning behind the difference in prices, and Kevin J explained to her that we charge a premium rate for emergency hours, and in exchange guarantee prompt arrival and service Ms [redacted] was understanding and recognized that our supreme response time was, in fact, worth the moneyAt this point, John A had changed the blower motor capacitor with the approval of Ms***, and with the understanding that something larger may be wrong with the system That being said, the system was working when he left, so it was worth the $to see if it would hold, and if the system did need to be replaced, the $would be taken out of any additional costs The customer is in a good position, either the system works and it only cost $600, or if she needs to replace it, that $will be applied towards the new costA couple of days later, Tuesday July 26th, Ms [redacted] called back in to Pipe Works complaining that the system was not working once again We sent out another technician that same day, at no cost The technician found that the blower motor capacitor had died once again, leading him to believe that there was something else wrong with the system At this point, the technician explained that while it was worth a shot, the new capacitor was not able to do the job and the system should really be replaced We scheduled an appointment with our comfort advisor for the very next day, and the technician even changed the capacitor again at no cost in an attempt to give Ms [redacted] as much air conditioning as possible until the time at which a complete replacement could be madeWhile this technician was at the home of Ms***, another company, [redacted] arrived on site, and was also given the chance to diagnose the system As per the complaint filed by Ms***, the technician from [redacted] came to the same conclusion as our technician, the system needed to be replaced At this point everything should have been fine; the customer was given a cost-effective option to attempt to prolong the life of her air conditioning system, and when that didn’t hold, she was told that the money she spent would be applied towards the cost of a new system Her second opinion confirmed the need for a new system, and in turn the proficiency of Pipe Works ServicesPipe Works went out of its way to do everything possible to make the customer as comfortable as possible, while also being entirely transparent about the issues at hand and all pricing In the end, the customer cancelled their appointment with the comfort specialist Then out of the blue we receive this Revdex.com complaint containing inflammatory language such as “extortion, dishonest, and working without ethic.” These claims are entirely false, and we reject any wrongdoing percent Please review the attached invoices with authorizing signatures, and confirm that Pipe Works was honest, transparent, and at no fault We will not be refunding the customer, as there are no grounds to do so We feel strongly that we handled every step of this situation with competency and class, and seek a decision declaring as muchThank you for taking the time to hear both sides of the story, and we look forward to a quick, peaceful resolution